eBay

I need to get an item sent back to me that was sent in error. Can I prepay a postage label and email it to the customer so they can return the item. ... View more

A customer bought from me and est shipping time was 4-5 days. It is day 5 and the seller is requesting a refund? Am I in the right for saying please be patient and when package arrives send it back for refund? It was sent it regular post and the postage was free for her ... View more

I ordered an item and entered a US shipping address thinking I would pick it up on a forthcoming visit. I've just realised the object is quote large and want to change the shipping address to an Australian address before it ships. How do I do that?   ... View more

I paid separate postage for 3  items. The seller combined postage packing three in one parcel. Is this in accord with Ebay polict.   I paid a total of $35 dollars. Australia post calculated at $10-16 ... View more

Ididnot get any serial number?   ... View more

The item I purchased was listed as free postage in Australia, but after I purchased the product, I was messaged and told that I would have to pay $25 as I was considered being in a "remote area" by the courier.  I can post to anywhere in Australia for $10 with an Auspost satchel?  This is hogwash as I have never been charged remote fees before.  I think the seller should be forced to change his "free postage" claim as it is simply not true.   ... View more

what do i do if my package has not been sent and the seller will not respond to my questions i have sent messages asking why the package has not been delivered let alone sent when it is well past the expected delivery date . ... View more

I have brought an item from a seller which hasn't been received 4 weeks later despite paying express post. I have a claim going through pay pal but need to find the sellers postcode so I can do my own search through Australia post. Is there a way I can do this without contacting the seller as I know he won't help me. ... View more

Am i able to print multiple postage labels on one a4 sheet instead of using 4 sheets? ... View more

What happens if l have said l will post in a ebay bag but don't have one so posted in Aus post bag instead.  Now l cant mark as posted??   ... View more

I have been struck by a run of breakages and I find the number of incidents I have suffered at the hands of Australia Post as quite extraordinary. Having been selling on Ebay for over ten years and until the last couple had never had a broken package, I can't quite believe how much of my stuff has been getting smashed recently. I mean I am not a blase seller and have had 100% feedback for over ten years (until about two days ago...but I won't digress) and have always taken great care with my packages. I find it extraordinary that since the entry of the new overpaid CEO Australia Post has not only gotten outrageously expensive, but the service and breakages in exponentially disproportionate decline. I've lost $250 over Australia Post misadventure recently, and while we should expect a level of breakage, this is something else. There seems to me another deficiency of the new AP culture - using contract labour, increasingly casualised worforce, outsourcing and whatnot, we are no longer guaranteed a level of service that, to be fair, was actually pretty good for a long time. In fact the workers are probably expected to do more with less (as usual) to keep paying the highest paid Postal related CEO in the world. As a result, we all suffer. I think the Australia Post culture is beyond redemption now. I have lost so much confidence that I am getting paranoid about putting anything in the post anymore. I am wondering whether it might not be an idea for Ebay sellers (and other online traders) to start a class action against Australia Post for the despicable decline in service. I sent them a complaint, and have only had automated "sorry for delay in response" replies so far.   ... View more

Hello Yurie. Pay Pal has sent you the $5.00 to post the game Call Of Duty XBox360 to my address. Can you tell me if you recieved it?   Regards Edward ... View more

  I sold an auto-part (tow bar) in good faith.   I arranged and paid for courier to ship it interstate for the buyer. (Buyer is high maintenance).   It was properly packed. Buyer now says that the tongue part is missing.   The tongue was attached with four cable ties, and could not possibly fall off.   Buyer is clearly trying to scam me. I offered full refund when buyer arranges and pays for courier, and I receive it back in good condition with all fittings..   How do I alert eBay in order to have this resolved.     ... View more

I have 3 items in my cart from the same seller with 3 separate postage amounts all added together. But the only way to request combined postage is to click 'commit to buy' which I don't want to do until I know ONE, if the seller will combine postage and TWO, what this cost will be.     ... View more

I have a buyer who told me an item was damaged by Australia Post. I suggested in the first instance that she lodge a complaint with Australia Post. She came back a few hours later to say that she had lodged the complaint and that Australia Post had said the packaging was to blame.  I offered her a full refund but asked if I could have a copy of the claim to pursue with Australia Post. She then told me she hadn't lodged a claim.   She has now left negative feedback stating that I did not take responsibility for the item, which is not true as I offered a full refund and also said I wanted her to be happy and asked her what she wanted me to do (to which I received no response)  My impression was that she wanted to keep the item but for me to pay her a partial refund. She did not provide me with any evidence that it the item was damaged, and it appears she falsely told me she had lodged a complaint with Australia Post.    Is there anyway I can get the negaitive feedback removed as it is damaging to my otherwise 100% positive feedback. It is also totally untrue. Can ebay knowingly publsih something on their site when they know it is untrue (based on the communications with the seller via ebay):? Does ebay endorse a system where buyers can extrot money from sellers without any evidence of a damage while the buyer also wants to keep the item? Seems extrodinarily unfair!   ... View more

If it is the case that when an item is damaged Australia Post (and Paypal/Ebay) blame the seller - is it worth insuring items or is this just extra money for absolutely no benefit ?    I have a case where I wrapped and packed an item but it arrive crushed and Australia Post will not pay compensation.   ... View more

Hi there,   I bought an item which had a $3 postage charge on it. When it arrived at my post office, it had been charged an extra $4.20, plus a $1.50 dishonour payment. I have contacted the seller, she swears black and blue this is the right charge as told to her at her post office. The size it was it would never have fitted through the letter hole, and thus should have been charged $7.20.   What  can I do now? Do I just neg her? or is there other things to do to get my funds back.   Cheers and thanks  Amber ... View more

The item had postage costs attached to it when it sold. I now have the "send an invoice option". The purchaser contacted me and asked if he can pick up locally to save on postage costs. However, the invoice function doesnt allow for pick up now (I can only select AusPost). I don't want to incur additional costs myself by setting the postage cost to 0, so I'm not really sure how to resolve this. Can anyone help?   This is my first time selling on eBay so sorry for if this is easily resolved!   Thank you ... View more

....that would indicate any delays from Sydney or Victoria.  I don't want to hassle the sellers as I realise it is not their fault. ... View more

Ever since my account was switched to the funds hold policy, (Even though my account is spotless) the integrated tracking of Australia Posts  Eparcel is not working. It never had problems prior to this funds hold, but now that my funds being released are critical to this updating, it is not functioning. Why is this? ... View more

HI everyone, I recently ordered a laptop on a guest account. Due to the fact I don't  use ebay much, I did not realise this might cause some problems.   I have in my email Transaction id's, postage service and tracking numbers, transaction Id. As well as this I have an access code to view my order detail, however I get problems such as "you are not the buyer nor he seller".   Is there a solution, thanks! ... View more

Hey Guys, I have been ebay member for yrs. A fast pay and appreciate good service.   I have bought 4 items from the 1 seller. Ad says $5.36 postage 1st item $3.99 for additional.   The seller isn't honouring their postage cost and trying to charge me full postage on each item.   They keep sending me reminders dispite me contacting them about the postage.   Looking forward to hearing feedback ... View more