eBay

I cant seem to find any information about varaition fees. Does anyone know. ... View more

ok I sold an item with the auction finishing very early Tuesday morning, I sent an email off asking what they would prefer for pickupo time etc and offered a few days and times with my mobile in the 1st email...   have sent a second email as we are having a few issues with our net (in case the first didnt go through)..   no reply sent an eamil last night asking if they can contact me asap as I've got a second chance offer I can do as I need this item gone.   how long should I wait?? haven't ever had NO contact from a buyer,usually I get some email saying they need to organise car for pickup etd for items like this.     ... View more

Hello - any advice from experienced sellers would be much appreciated.  I sold 2 items of clothes and once the buyer committed to each purchase asked me if I can combine postage.  i explained that yes, postal cost for one item was listed as $13.50 the other $8.50.  As I don't really know what thje actual postage is I decided to charge based on what I saw others sellers nominate.  I know that I can probably safely get the 2 items to her for $13.50 plus SOD - so I invoiced $16.50.  She paid tonight and then sends me a message saying that combined postage actually means free post on one item and that she's not happy and as such would like a partial refund on the postal cost of $8.50.  Personally, don't like the 'tone' of her message, anyway... -  Is there some sort of an unwritten ebay rule/definition as to what combined post means and do I now actually owe her a partial refund? I really don't want to miss something here as my only interest is to sell off a few unwanted/unused items around the house. Thank you in advance for your answers and congrats to all sellers - I don't know how you do it......I'm going cross eyed over this whole thing!! ... View more

Hi I agreed to bank deposit but the item was listed as Paypal or Cash . How do i ammend the invoice so that this is one of the payment options? Or do i just process it as paid but clicking on Cash after I have received the bank deposit? ... View more

Sorry i'm new but just wondering whether you can get stats reports on EBAY or  3rd party company that gives information such as the min / median/ max price ranges on EBAY for particular product lines eg perfumes so I can gauge if my set prices are competitive in comparsion ? ... View more

what is the extra charge "final value on shipping" have never had it before and takes a $8 item down to$5.82 before pay pal charges... ... View more

wheb did Ebay stiop people being able to add a buy it now in the middle of an auction?   Sucks, I can't accept and decent offer on a car ... View more

I have recently had several successful bidders in auctions of my items who did not pay. I have gone through the non-payment process and had eBay costs returned. One buyer has a 100% feedback rating so I thought they would have been relaible but on inspecting their feedback, I found they have neglected to pay on eight occasions over the past 2 months out of 20 listed feedbacks. Why does eBay not penalise buyers like this instead of leaving a 100% rating. I have read about feedback strikes but where does this appear? ... View more

Do I lose my feedback score if I close my store as the store is almost taking as much as I am getting for my items. I would like to keep my ebay account name etc buy close it as a store. Also what are the benefits of a store if you sell minimal amounts. ... View more

How do I retract a non-paying bidder strike on a buyer? ... View more

Hi, have been thinking about opening a Basic Store. I can't find the answers to a few questions I have.   1/ What happens to the listings already under my existing seller ID?   2/ Do the item listings need to be entered twice, once in my existing account and again in the Store or do they "link" together somehow?   3/ Are all the listing created in the Store viewable by buyers when doing basic searches OR do they need to actually "enter" the store to see the items for sale?   Thanking you in advance. ... View more

just bought a basic store package and hope i've not made a mistake.  i understood it to be 200 free fixed listings.  Now reading it back it says only collectibles ...can't be ....can it? I 'm selling mostly clothes and don't even know if i would use up the 200 anyway ...or have time to do it.  Anyway, can someone please help?....thankyou.... ... View more

Do the fees charged by ebay include gst? ... View more

The person who has made the bid has contacted me and would like to buy it right now. Am I allowed to remove the item and sell it to them? ... View more

I have received negative feedback for an article that the buyer said I advertised as new, which is definatly not true. What can I do? I have sent her an email, but how do I let people know that she obviously can't read. ... View more

Up until recently, I have received 100% positive feedback as a seller but over the past several weeks, many sales have resulted in no feedback despite fast despatch of listed items. When I receive feedback, it has always been positive and I have always endeavoured to represent the item accurately, as the feedback I have received clearly indicates. I have sent some of the buyers a note as follows: "Hopefully, you have received your by now and are happy with your purchase. If so, can you please leave feedback and I will do the same for you", with limited success. Should I leave feedback for them as soon as the item has sold or add a further note requesting if they are not happy with the item, to contact me to discuss rectification of any problem? Any suggestions would be appreciated . ... View more

Just wondering where I can buy postage bags with the ebay logo and clear sleeve for postage labels? The guy at Australia Post says they're for sale on ebay, but I'm obviously not looking in the right place because I can't find them! ... View more

I just received an eBay message stating that I have an invoice for fees related to some items sold in the last month.  When I ask to "view" the invoice, I am then told that I have no current invoices and have nothing owing.   The eBay message gives an amount that is supposedly owing but I have been unable to determine any details on the breakdown of this amount and to what item(s) it applies.    Even though, under My Ebay / Account, where it shows there is no invoice owing am I required to pay the invoice?  If so, how? ... View more

Ho is it price has not changed after three bids starting price is still showing ? ... View more

I have accepted an offer from a buyer and then 12 hours later he emails me and says that he does not want the item because it is not the one he wants. Now I am up for the selling fees on ebay. He has not paid for the item. What can I do?   ... View more

Recently I sold an item and sent it in good faith to the buyer's address shown. The item never arrived. After a week or so, and after being notified of its non arrival, I made and sent a replacement item again to the same address.   I had enquired of the buyer in messages as to whether I had sent it to the correct address the first time, and the answer was "Yes", and so I again addressed it to the same place.   Once agin it did not arrive  !!!!. In the meantime, I received back at MY address, the FIRST one sent.   The envelope said it had been redirected to another address (A re-direction  authorised by the buyer) It had not been picked up and then was returned to sender (me)   I then notified the buyer that her mail was being re-directed, and suggested that she go to the re-directed address, where she did eventually pick up the SECOND item I sent to her.   Keep in mind that she was well aware of the re-direction notice that was in place, authorised BY HER with Australia Post !!   Then, after over 40 messages back and forth, my extra expense of sending an item twice, plus my phone calls to Australia Post enquiry line SHE GAVE ME NEUTRAL FEEDBACK saying "It was very annoying"   All of my over twenty responses to her one line, or in some cases, one word messages to me, were both polite and helpful.   I can see no reason for the buyer's displeasure at this transaction, which was ENTIRELY her own fault for advertising the wrong address to send it to.   I have asked eBay to remove the neutral feedback on the grounds that the buyer provided the wrong address. Ebay rang the buyer and I WAS TOLD THAT the buyer said that 'It was very annoying that it took so long to receive it"   I quote from ebay's list of when feedback can be removed.........   "AN ITEM'S DELIVERY TIME, WHEN A BUYER PROVIDED AN UNDELIVERABLE ADDRESS AND / OR THE ITEM WAS RETURNED"   Why will eBay not remove this unwarrented and uncalled for neutral feedback ????       ... View more

 how do i block someone from bidding and  buying from me? ... View more

Can anyone advise? ... View more

are my all selling items listed world wide all the time or do i have to adjust my settings if so how .johne ... View more

Hi all..another question ( gee having a great week)..I  opened a case on an unpaid item on may 4th ..Usually thier are no issues and after a small amount of time if buyer has not responded  after 7 days i can close the case and get my final value fee returned ..Today is the 8 th day and when i look at case details it just tells me buyer has not responded and does not give me the usual choice boxes to tick to cancel & receive credit back also providing the date i can do this which is also always thier..The only thing it shows is a small box to type in enter your response again..Not sure what to do to finish transaction..Once again any advice please ... View more

Just looked at my invoice and searched  for final value fees on postage..Beside each sale is a final value fee..Is this fee a combined amount of final value fee for sale of item & postage final value fee together with our new system..The amount does not appear any different to me however i cant see anything seperate on the invoice page for final value  postage fee..can any one advise me..thanks ... View more

Hi, not really sure whether to ignore this or is there somewhere I can report it to?  ... View more