eBay

water.024

I would like to extend my 10 day auction by 1 day is this possible

denski-at-home

I need to list an item for one particular ebayer to buy. How do I list it so now one else buys it before they get to. It is for a large quantity of a particular item. any help appreciated.

Anonymous

Would many of you sellers pay for postage one way it the item, (in this case a skirt), had the measurements incorrectly listed, and not the fault of the buyer. Thanks, Kathleen

melichi83

I just sold a pram, the buyer picked it up and paid cash this morning. Now they have sent me an email and called me saying the brake isn't working and they want to return it for a refund. The pram was working just fine when I handed it over though? I don't want to refund it and end up with a pram that isn't in the same condition as when I had it. Where do I stand?

galaxygaylesgoodies

sold an antique wind-up clock that was in perfect working condition when posted, buyer received it and it is not working, buyer presumes aust post may have dropped it. my packaging was very good, there are no visible signs of damage, do I give full refund and receive damaged item back? Hope someone can help thanks, buyer is working with me to sort it out. Buyer paid a lot of money for this item.

fanofreba64

when listing using auctiva,iam getting stuck when coming to the name of seller section and unsure what to put in,any help appreciated.

nenebh2012

I have a store, so should I list my items for 30 days instead of 3 and 5 like I have been doing. I thought the way I have been short listings would get up the search engine quicker and I am selling on average 1 in 4 to 5 items, as I have sold 29 items in 17 days, help as I need to make this profitable and am on a pension and cannot work and need tis for a bit of extra income. Any advice would be appreciated thank you Janine

Anonymous

The stars should be all gold at the start & then they can mark them down.No gold stars gives sellers bad ratings. Ebay needs to fix this.

jewelfish2000

I received a message from a recent buyer that the item is too small and she wants to return it for a refund. She won the item on 28 Sep, paid on 3 Oct, I posted it next day. The listing includes the measurements of the dress and the return policy says 7 days. More than 7 days have passed presuming she received it 5 Oct (sent Express Post). Listing - is http://www.ebay.com.au/itm/280977860287?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1562.l2649 I may accept it and refund but want to know if it is my choice/goodwill or am I obliged to? There's nothing wrong with the dress, it is as stated, fir for purpose, meets description. Would it be possible to offer her a choice from other items as exchange rather than refunding (as many shops do when you return an item)? Appreciate any advice you can offer.

willy-bees

Hi. I have 3 low value (under $20) collectable items. They are all the same thing but are in different conditions - one perfect, one with a dent and one with a scratch. Obviously this will be reflected in the asking price and in the differing titles. I just want to make sure that it's okay to list them all at the same time with individual pictures of the actual items. I don't want to get myself into any trouble. Thanks

3415len

hello fellow ebay sellers from Australia or world wide customer brought a item from us 400319249606 he required to have it sent urgently so we got a quote from Australia post to send it by registered Express post International very expensive as we told the customer , but he paid the amount and we sent it we were charged $79.50 Australia for a 684gram parcel to be expressed to this guy , by the way his name was after a car Ben VW some wrecking yard in the UK , he signed for the item complained he had to pay 55pound VAT and said he only received part of the item, the item he brought comes in 2 half's the bit he claimed he received is 240grams the other item which he states never arrived is over 400grams I have a tracking number and carbon copy's of item sent which states parcel was 684grams he got also got a copy when he signed for it. UK ebay closed case in his favor without asking me to send proofs or any information for me to prove this item was sent. Australia post weight items then charge you accordingly. I ask all my fellow sellers what could I have done better to avoid this problem, after many calls and emails to ebay Australia USA and the UK I am very disappointed that there was no support for me , they never ever requested any documents and my costs to prove item was sent in full , on top of that I lose $234 which included $79.50 Express parcel post , I also lost the main part of my item + a good old negative. yes I have tried to appeal but it is a mine field to get on to is there anyone in Australia I can contact to help me out. or all you clever one's out there tell me how I should have sent this item which would have pro vented this happening any advice would be appreciated

grannytakesatrip17

I am sort of holding off with some of my nicest items to list them for the Christmas period, what do experienced sellers think is the best time to start going for it?

grannytakesatrip17

Hi there, I have been trawling through the fees pages and cant seem to find out how much extra the fees are to schedule sales? Also can you schedule for up to 10 days? Any help would be much appreciated. Thank you 🙂

galaxygaylesgoodies

I sold some items as a lot for $5.50. buyer has left me positive feedback, now has contacted me wanting a partial reund, stating some items dont work,without posting items back, I have requested he send all items back and I will give full refund. Buyer has been rude throughout whole process, I wont give partial refund only whole refund after he returns items is this correct. thanks

heavenly*

Can I change an unpaid case to a mutual cancellation case? If not, can I close an unpaid case without the buyer receiving a strike?

jodsno1

Hi all i stuffed up my e-mail address on some of my current listings and cannot work out how to edit it...any advise will be greatly appreciated...I'm just gonna crawl back in the corner now with my sookie blankie for a few minutes 🙂

troyrachel2008

I sold 2 items approx 2 months ago and the buyer still hasnt arranged pick up however he has paid the money already, how long do i have to give him to pick them up and if he backs out do i have to give him a refund??

skinner4828

I have a buyer who has requested a cancellation of transaction as they cannot make payment via paypal. How do I proceed with this?

itsmyshoe

Increasing number of buyers ask me to send combined invoice them for items they're interested in, but they haven't purchased them. I've been telling them that I can't create an invoice without their purchase. I might be missing a lot of sales because I couldn't invoice them. Is there anything I can do? Thanks guys

jazzcait

I recently sold an item via auction, and it the item description I clearly put them payment must be made within 2 days of auction closing, No payment or contact from buyer, I have sent them a message asking for payment or item relisted, no response. Do I just relist the item?

08tommyg

When I'm listing a product to sell, I go to change the location address and the sceen goes into loading mode and stays there. Please help!

geoffro0123

Suit

spockslade

Have sold on ebay in the past with no problems, but for some reason my email has changed on recent items. I have been using my mobile to upload items. I have 5 payments pending, so how do I enable the payers to pay? thanks

bobbee*cakeprints

A buyer bought & paid for an item of mine 6.5 weeks ago and has just messaged me to say they never rec'd item and want a refund. What should I do?

alibubba78

I have noticed Pink tickets are being sold for $349.00, however tickets purchased would of cost no more than $149.50, understanding your policy and procedures. Is this a breach of your rules and policy guidelines to sell the tickets above purchase price.

victor.daisley

Under actions on the Active Selling list there is Assign automation.what does it mean?

extra_malt

As above, can i remove an item from sale early as i have an offer to buy it from outside of ebay. The item still has three days left to run.

prim1952

I sold a set of cushion covers, the buyer would like to buy another one, do I have to advertise it or can I send directly to buyer?

heavenly*

Oh dear, I activated an unpaid claim and had no response at all from the buyer. It ended yesterday with an unpaid strike against her name and I relisted the item. She contacted me TODAY to say she was so sorry and that she had been moving house so wasn't online! Now I need to find out if I can reverse the case and the unpaid strike as she says she'll pay for it Thursday. What can I do to help her? Thanks

Anonymous

As above. This was the description of the item. The buyer says she received it yesterday (I checked the tracking no with AP and the item was actually delivered on Friday 5.10) and she says it is not as described. She says the wool is "rough and scratchy" and the cardi has pilling and it's only in wearable, not good, condition. She also complained about the packaging, that it had been just shoved in a "sad" plastic bag with a roughly tied bow and the cardi was wrinkled. The item travelled from Melb to remote WA and AP are rough with their items and it's inevitable that the cardi is going to get wrinkled and it's nothing a wash and hanging out on a line wouldn't fix. (It was washed anyway before going.) I have a good memory and I remember the bag I wrapped it in and it wasn't the bag she said it was wrapped in. She asked no questions about the item before winning it. I didn't notice any pilling and to me the wool is just ordinary wool but had she asked questions I'd have examined the item and answered her. She then questioned my honesty and said that it didn't look like it had been bought last year and that it looked much older than that. (I am required by my profession to be honest so I was very personally offended by this.) I told her she can have my Visa statements to prove purchase if she wants them... I have offered to refund her the item if she sends it back to me at her cost. She wants me to pay for her postage and she'll refund me my listing fees. What do you all think? Thanks.

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