Charged $7.59 for eBay 500g postage label

[helloglory]

When I purchased the label it said $7.40 as the cost. However when I look in my account activity it shows that I've been charged $7.59.

Is this happening to everyone? Or is it my lucky day?!

[davewil1964]

I just used the 'ring me' option. Quicker and no cost to me.

[ruby*bells]

davewil, could you kindly tell me what the cost of postage should be using eBay 500gm & 3kg satchels.

Did the postage costs for eBay satchels increase? . I have been charged $12.05 for eBay 3kg satchels this morning.

Is there any discount for using eBay labels for calculated postage when using own packaging/boxes.

I have been unable to find Ebays postage costs. Thank you.

[curraone]

I am not Dave, but this might help:

NEW POSTAGE AS AT 4 OCTOBER 2016 (amended 6 Oct) document prepared by curraone

Must buy at least 20 satchels/20 boxes online at a time

With the ebay labels and click and send:  you have the option to pay extra for signature on delivery.

METHOD	BUY AT PO (1 at a time)	EBAY ONLINE	CLICK AND SEND ONLINE
500g parcel	7.60	7.60	$7.60
500g satchel	8.50	7.40 + 15c =       $7.55	8.25 + 25c  = $8.50
3 kg satchel	13.80	12.05 + 21c =    $12.26	13.45 + 35c  = $13.80
1 kg box Bx1		7.40 + 1.38 =      $8.78	13.45 + 1.38 = $14.83
5 kg satchel	17.60	-	17.15 + 45c = 17.60
3 kg box Bx2		12.05 + 1.75 = $13.80	15.40 + 1.75  = $17.15
5 kg box Bx4		15.75 + 2.40 =   $18.15
Express 500g	10.85		10.60  + 25c  = $10.85
Express 3kg	15.65		15.30  + 35c  = $15.65
Express 5 kg	24.80		24.35 + 45c = $24.80
LETTERS		INTERNATIONAL
Prepaid C5 500g 229 x 162 x 20mm	2.45
125g small 240 x 130 x  5MM	1.00
125g large 360 x 260 x 20mm	2.00
250g	3.00	$8.00
500g	5.00	$18.00
Registered post large letter add	3.80+

[curraone]

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@ruby*bells wrote:

davewil, could you kindly tell me what the cost of postage should be using eBay 500gm & 3kg satchels.

Is there any discount for using eBay labels for calculated postage when using own packaging/boxes.

I have been unable to find Ebays postage costs. Thank you.

---

Ebay postage does give a 10% discount when using your own packaging - but as you see, it is very cheap to buy their satchels and get the satchel rate.

[ruby*bells]

Thank you curraone, So eBay's postage charges have increased. I wasn't sure if I should be asking eBay for a credit on postage.

According to your schedule, I have been charged correctly.

Prior to AP's last price increase, I was being charged 7.15 for 500gm eBay satchel (now 7.40)

11.70 for 3kg eBay satchel (now 12.05)

7.45 for 500gm parcel/own packaging (now 7.60 - same as C&S & at P.O.).

plus EBay's commission on postage.

[lane-ends]

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@ruby*bells wrote:

Thank you curraone, So eBay's postage charges have increased. I wasn't sure if I should be asking eBay for a credit on postage.

According to your schedule, I have been charged correctly.

Prior to AP's last price increase, I was being charged 7.15 for 500gm eBay satchel (now 7.40)

11.70 for 3kg eBay satchel (now 12.05)

7.45 for 500gm parcel/own packaging (now 7.60 - same as C&S & at P.O.).

plus EBay's commission on postage.

---

Are you looking at the price on the label processing page, or what is actually showing on your list of fees (via Account summary.>fees)?

The issue is that what they say they are charging you and what they are actually adding to your account differs $7.40 vs $$7.59 for 500gm satchels.

This has happened at least once before, initially they side stepped it then reimbursed sometime later

[ruby*bells]

Hi lane-ends, The actual postage costs are not showing in my seller account fees as yet. I guess that they will show up later today or tomorrow.

The postage costs I was referring to were showing when I printed the eBay labels earlier today.

I just wanted to know if eBay's postage had increased & how much postage was now for 500gm & 3kg eBay satchels & 500gm parcels using eBay's postage. 

[helloglory]

Looks like I'll have to try the "ring me" option. I got a reply via email, but no credit to my account!

I thought it'd be an easy "oh yeah, sorry, here's your money back", but it's like getting blood from a stone...

[dmh160161]

I had same happen on 5/10/16 label said $7.40 but charged $7.59, I messaged ebay and was told postage had gone up, yes it has from $7.15 to $7.40 as per the notice.  I explained this, and that I was charged correct amont of $7.40 on 6/10/16.  After a bit of back and forth conversation, ebay customer service agreed to give me a refund of overcharge, I got back $0.45c, I have no idea what they were doing but not complaining. 

[iskybibble1975]

Thanks for your helpful and informative reply. I was able to send a screenshot by replying to the email as you said. It's good to know for the future 🙂