Defect system, consider damage control NOW

[lousbloomingarden]

DAMAGE CONTROL...measures taken to offset or minimize damage to reputation, credibility, or public image caused by a controversial act, remark, or revelation.

What steps can we take now to minimize the damage to our lively hood, business, reputations which is in evidently going to occur from eBays polluted defect system.

1/Do we wait till the ship has sunk and try to raise it....Are you like the TITANIC..cant be raised?

2/Do we stop building up our stock , waiting for the inevitable to happen.

3/Or do we just become Doris Days and say

Que Sera, Sera  ???

[lolobgo]

I have no idea, Right now i'm just feeling VERY tender about it all.... 

I was thinking that we can get done over completely by buyers for things like putting in a buyer hasn't paid claim, then they get their backs up, pay, and they mark us low on the DSR, and we are stuffed.... 

[horizon1907]

#3 lou, really don't there's a great deal you can do about people's perception. 😞 

[black*poppy]

Does anyone know if the Dear John letter (permanent selling restriction) is personal or only for that account? 

For instance, if you have two or three accounts and one goes below standard, does that ruin all of them?

If it's only that account, I can see a strategy where you rotate different accounts as defects start to build up, so that they never get to below standard (then wait for some to drop off....)

I fully understand the hassle and loss of loyal customers in this method, shouldn't be required, may not work anyway, defective defect system etc etc,..... I would just like to know purely about this question

[pennyforum14]

IMO Que Sera Sera.  I can't make head nor tales out of this system and since I have never seen any evidence that it makes any difference to search rankings whatsoever, I am over it.  For example, here is a snapshot of my curretn dashboard.

I shows 4 defects for low DSR Item not as described, 2 for Slow postage time, and 2 neg/neutral feedback.

The count has never changed since I returned to selling on Ebay mid-April.  The dashboard has always shown those numbers, what changes is the percentage; as the number of transactions goes up, the % goes down, I get that bit.  However, under the little green marker which shows me at the start of TRS standard, the total defects shows as 5 out of x total transactons.

So, assuming (silly I know, but you have to start somewhere) that the 2 slow postage are already represented in the 4 Item not described, and the same for the 2 neg/neutrals, where is the 5th defect? 

And to complicate it further, when I drill down for a report, (and also hasn't changed since March) it shows only 3 defects, .  It shows one open case for Item not received, although the main screen has none (and that's what I would expect as the one and only INR I have ever received was closed the very same day after the buyer received it in the post). It also shows 2 defects for neg/neutral feedback (one neutral and my one and only EVER negative).

I'm left wondering, discounting the non-defect for INR, where do I find the details for the 3 missing defects?

I'm also wondering, why my projected performance level for the next rating review shows as Above Standard, even though my percentages show as TRS.  I know you require PS status to achieve TRS, but I passed the final requirement for PS at the end of August and that should mean that come the review on the 20th I will become a Bronze PS, so shouldn't the projected seller performance level be TRS?

See what I mean, if you worried about all this nonsense, you'd go spare in quick time, QUE SERA SERA!

[lousbloomingarden]

I was Que Sera Sera....I just cant get the hang of the dashboard so Im just appealing every bit of bad news thats comes or will come my way now

[lousbloomingarden]

Not sure but my guess is his account will be reinstated eventually. But we have to be aware that Ebay will just chew you up and spit you out with a push of a button..

I had both accounts suspended when they pushed my button back in May....

[lolobgo]

buyers who are leaving these low ratings should be asked before they can mark them as low if they have contacted the seller to resolve this problem, if they say no, they should be directed to do so. That way us sellers could attempt to get this sorted.... 

[black*poppy]

Or they could at least get the box that asks more details like they do for 1s and 2s so that they get some idea it's not a benign rating

[lolobgo]

exactly! We can't message them and ask why they gave the low score or we could get reported for it, but how are we supposed to "improve" our rating if we have no idea about what the buyer was dissatisfied with in the first place....