Drop in sales - has anyone else noticed a BIG drop WC 8th October 18?

[bbqhqnet]

Hi Guys

Something appears to have changed this week? It may possibly be related to the recent software changes on the eBay seller platform - but I have had a HUGE drop in sales since Monday 8th October 18?

2 x eBay reps have told me that my account is good - no restrictions, etc? I mostly offer Free Express Shipping and am now moving to Same-day Handling. No-one has been able to offer an explanation?

I have been selling for 15 years this December and NEVER had it this bad? Has anyone else noticed this with their store?

Steve

[twyngwyn]

I just did the same search (on eBay) & got 14 results.....I am in Adelaide

[dazzledayz]

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@twyngwyn wrote:
I just did the same search (on eBay) & got 14 results.....I am in Adelaide

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That just about sums it up; 2 users, same parameters, different results (or 3 if you count my Google results).

This is more than glitchy search, it's chaotic search.

Maybe they've implemented AI and its name is HAL.

There are a lot of posts now about similar issues cropping up for different sellers.

It's about time eBay stopped fiddling and began fixing; we pay these guys for a service and all we're getting is a serve!.

[davewil1964]

14 local, 34 International.

Canberra.

[imastawka]

Same search.      6 local.    35 international.

Melbourne

[enigmabear]

Ebay staff don't read here I'm afraid

[bbqhqnet]

Hmm - they should after all Sellers are their lifeblood?

[enigmabear]

I know, but ebay do not give a toss about sellers

They have even said (ebay CS reps) that buyers never lie (in regards to not recieving an item or it not being as described or faulty

Yep, buyers never ever ever bs

[bbqhqnet]

>>>>I know, but ebay do not give a toss about sellers

Yeah - not going to accept that though (not you - I mean eBay). They simply MUST look after sellers - or they might lose them, even if it's one by one? Then where will their buyers be?

[bjlcr]

My sales have been up and down all year.Some months nothing.On one user name which hardly sells for some reason.

Came to life last month and sold 12 things.,,The other user name which usually sellS did nothing...This month about average on this account .Some months I sell a lot overseas and nothing in Australia..Its all very strange.

[bbqhqnet]

I've learnt on two separate occasions that you must contact eBay customer service.

This most recent time - when my sales went dead, I contacted two different reps - and let them know my concerns, the best rep seemed to really appreciate my plight - and promised to escalate it. Sales have picked up since.

I also believe that the satisfaction surveys that they send us DO make a difference - on both of my  "rocky" patches I gave some realistic, but quite poor feedback - their Question = Would you recommend selling on eBay to friends and family, my answer a Score of 4/10. I went on to say that I felt that eBay was not looking after me and that sales had dropped significantly.

Lo and behold -  on both occasions, sales bounced back - almost immediately! Let your voice be heard guys!!