Funds on hold : awaiting authentication

[loliandtori]

Hi,

My item have a blue-tick "Authenticity Guarantee". But when Item sold and buyer already paid the item, there is a note ["Send to Authenticator by Tue, 23 Sep ... Funds on Hold : awaiting authentication].

This is my first time with this scenario. And eBay customer service is already closed.

What does this mean?

Are they holding the funds even if I send the item to the buyer?

Do I still have to send to eBay? If yes, What's the address?

Or, can i now send this item to the buyer?

Thank you.

[imastawka]

Read this link -

Selling with Authenticity Guarantee | eBay

[*casey*]

As you haven't sold for a long time eBay will treat you as a new seller and your funds will be on hold 

for 14-30 days anyway , for your other items.

Are you registered to sell and signed up for managed payments ?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOor-A7xOgTg...

Payments  On Hold ...for your other items:

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=481...

[gutterpunkz05]

You are required to ship the item to the authenticator now, you do not get to wait for your funds to clear.