Info needed for return request

[lynne8221]

Hi all, for the first time as a seller ( many years) I have had a return request.

Buyer  bought a book over a month ago  & wants to return it as he doesn’t like it & the print is too small.

What to do.?

[papermoon.lady]

I am not a seller. but I think Dom is right. The ball is now in his court. Maybe he will decline to pay for postage, in which case you can then decline the return too because you don't have to pay for return postage for change of mind.

But if he accepts, I think you will have to go ahead with the return because you have already stated you accept the return if he pays for return postage.

(I think you should reply in the return case rather than by PM, but eBay does have access to PMs too if necessary.)

[domino-710]

No - PM's - definitely no PM's.

Leave it up to him - he wants a refund after a month - probably having read the book - he will have paid postage both ways - somehow I doubt he will - and if no return - no refund.

He either takes the offer - or not.

And as Stawks has already noticed - the seller has - no returns - so it is a generous offer.

[lynne8221]

Thanks, I’m happy to refund for the book on it’s return, but definitely will not pay postage for him not liking it.  
I think at this stage it’s really about the ethics of the case.  If you went to a store & told them you didn’t like it, I doubt you’d be getting your money back.

I guess I’ll wait & see what he does.

[papermoon.lady]

The books the OP has sold seem to be cheap... , some cheaper than postage. I don't know which book the buyer has bought, but he might indeed decline if he has to pay more for return postage than for the book, or about the same price.

[imastawka]

I think tracked postage to return is probably the cost of the book in the first place.

I think he'll decline

[domino-710]

So do I.

[jellybirddesigns]

Lynne - there would still be an overarching pre-determined reason for the return request.

It would be something like "Item Not as Described", or "Change of Mind". Don't look at what the buyer has written in the case notes, you need to look at what the actual reason is for the case. Based on that, you can determine your path.

[papermoon.lady]

But... he can't say that the item is not as described if the OP didn't state in the listing that it was large print for example. If the print is not really extremely small (smaller than average) he doesn't have a case in my opinion.

If the OP tells us the item number, maybe we can have a look online (Amazon in particular often has previews of books inside).

[gutterpunkz05]

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@lynne8221 wrote:

So, having sent email telling him I’ll refund on return of book, can I now just decline request & await developments, or do I have to await a reply from him.  I’m conscious of the 4 days that EBay has told me I have.  Have I complied with that by sending him the email?  Do I now do nothing & it’s his turn?  
And I did not have anything about print size & he did not ask me.  Just bought the book, received it, no correspondence from him & 29 days later refund request as he “didn’t like it”.

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I would allow the buyer a short amount of time to respond to your message, if no reply I would simply decline the return.  I would certainly be making sure the matter is resolved, prior to the return timing out.

[domino-710]

OK - from his discussion

• Ordered by mistake

• Arrived damaged

• Don't like it

• Missing parts or pieces

• Changed my mind

• Item is defective

• Received wrong item

• Doesn't fit

• Found a better price

• Doesn't match description or photos

After 29 days - where does he stand. ??