Looking for some help when PO lost parcels

[ivansnow19630]

Hi, friends 

I am looking for some advice in regarding to posting issues as I am relatively new to eBay.

I statrted a small eBay selling buisness about Apr 2017, and after almost a year I could see the trend is going well (For now It is very common for me to post 1 or 2 parcels everybusiness day)

I use Post office from the day I formally started, I would say I never had a problem like missing parcels not even delays til Feb 2018. 

This month is totally a nighmaire to me, til 27th I posted about 30 parcels and 6 get missing, no need to mention for delays. 

I didn't insured or even required signatures as it would limit my margin (My profitabiltiy is already quite limited.) Those just get missing, there is one express 500 grams satchel along with 2 regular boxes directly disappeared after my LPO collected, no further update after one week.

And I have to bouncing between PO and my furious customers, offering some free gifts or bounces to them to try to calm them down.  

I wonder if some of you actually have similar experience or just me?? Any advice to handle this? If this kind of situation kept just for 2 months then I am down... 

Thanks

[clubesquire · Accepted solution]

Wow! We use AP almost exclusively and sure there is the odd issue, but mainly with international.

Something seems very wrong there.

Do you have a good relationship at your local PO? We receive very good help there, or are you close to the distribution centre? Perhaps address your issues there and hope you get to the right person.

SOmeone with more experience may have better advice, but that where I've always started with any issue and good for us, they've always sorted things very quickly.

Good luck!

Melina.

[enigmabear]

Eeeeek. Not good at all

Have you spoken to the post master and made him/her aware ?

If you don't get anywhere with the post office themselves, maybe post on the Australia Post Facebook page (on their wall) if you have it ? 

[imastawka]

Oooh, an empty box seller.

We love those here on the boards   

Spoiler

Sorry - can't help. 

[lm-entertainment]

have you lodged cases with Australia Post's my support / case platform? you can lodge cases on there with the tracking numbers for delivery issues / delays / lost items. 

https://auspost.com.au/portal/#/login

you can then take the case number and send a message to them via facebook (as previously suggested), twitter, or another form of social media and they'll usually act on them pretty quickly. 

[lyndal1838]

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@ivansnow19630wrote:

. 

I didn't insured or even required signatures as it would limit my margin (My profitabiltiy is already quite limited.) Those just get missing, there is one express 500 grams satchel along with 2 regular boxes directly disappeared after my LPO collected, no further update after one week.

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I am not sure why your profitability is so low.  By your own admission you are only using regular postage (no insurance or SOD) but you are charging high prices for the empty boxes.  Apart from the postage the boxes cost you nothing and $25 is a lot for an empty box.

I have to ask if some of your buyers feel a bit ripped off and are trying to get a free item.

[k1ooo-slr-sales]

at $25 per box I am sitting on a goldmine here.

Spoiler

I wonder if the OP is interested in a bulk purchase of lens boxes from me

[lm-entertainment]

maybe the buyers thought they got all of the boxes as pictured? :] i'd want them all for $25 

[wide-world-of-stamps]

Did you notice he's actually sold one?!!!!!!!!

[imastawka]

Actually, the one buyer bought 4