PAYPAL ,ITEM RETURNED NOT AS SENT

[gregorycosmo]

HI

JUST HAD A SITUATION WHERE I SOLD AN ITEM ON EBAY WHICH WAS PAYED VIA PAYPAL

PURCHASER WANTED A 50% DISCOUNT ON THE ITEM AS HE SAID HE COULDNT AFFORD IT(ITEM WAS A BUY IT NOW ONLY LISTING)

WE NEVER OFFERED A DISCOUNT.HE PURCHASED THE ITEM THEN UPON RECEIVING IT SAID IT WAS FAULTY

WE ASKED FOR THE ITEM TO BE RETURNED SO WE CAN INSPECT IT AND IF THERE WAS AN DAMAGE DURING TRANSPORT ETC WE WOULD REFUND ,HE REFUSED AND OPENED A PAYPAL DISPUTE REQUESTING 1/2 THE MONEY BE RETURNED 

WE DECLINED AS WE KNEW THE ITEM WAS GOOD,WHY WOULD YOU WANT A FAULTY ITEM ?

WE RECEIVED THE ITEM BACK(WAS A SET OF INSTRUMENT GUAGES ) BUT HE HAD STOLEN THE GUAGES AND SENT ONLY THE HOUSING BACK

WE IMMEDIATELY INFORMED PAYPAL WHO SAID TO GET A PHOTO AND A LETTER FROM A REGISTERED WORKSHOP STATING CONDITION OF RETURNED ITEM WHICH WE DID AND SENT THEM TO PAYPAL(THEY REPLIED THEY HAD RECIEVED THE INFO

TODAY PAYPAL SENT AN EMAIL CASE CLOSED IN FAVOUR OF BUYER(WHO STOLE THE GUAGES)

THEY SAID WE CAN FILE A DISPUTE IF ITEM WAS NOT RETURNED AS DESCRIBED....THEY ALREADY HAVE THIS INFO ...DONT THEY READ IT .....WHY REFUND THE PURCHASER AND THEN ASK IF ITEM NOT RETURNED AS SENT FILE A CLAIM ESPECIA;LLY WHEN I HAVE CALLED AND EMAILED REGARDING THE CLAIM PREVIOUSLY

THIS IS THE REASON I HATE PAYMENT GOING THRU PAYPAL,IT ALLOWS LOW LIFE TO MAKE FALSE CLAIMS / STAEL ITEMS AND GET AWAY WITH IT

ACTIONS LIKE THIS WILL FORCE PEOPLE TO HAVE LOCAL PICK UP ONLY ON THEIR ITEM SO AS NOT TO HAVE TO DEAL; WITH PAYPAL WHO ARE GEARED ONLY TOWARD THE BUYER

I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE

WILL LET YOU KNOW WHAT THE OUTCOME IS BY 2 JUNE 2013

REGARDS

[Anonymous]

I thnk you will find that the ombudsman has no authority over ebay as they are a cyber company not based in Australia. I think the only solution is that suggested by *sparklz* above. A lot of effort but thats always the way with the law and is why so many people get away with so much.

[davewil1964]

There are plenty of members who will assure you that the ombudsman does indeed have jurisdiction over Paypal Australia. They have to have a financial services licence to operate in this country, thus are subject to the FOS.

Usually it only takes a threat of the ombudsman to get satisfaction, so Paypal seem to think the ombudsman has authority.

[tobybee254]

The only paypal dispute I have had as a seller was for a clothing item.

Buyer had left pos feedback after receiving item, then a week later told me she was unhappy as the item was stained.

She returned it very obviously stained and bleached to try and remove what appeared to be red wine.

When I attempted to discuss with her she filed a paypal dispute.

I could of course been dishonest and claimed not to have received the item back.

Despite sending paypal invoice copies etc and speaking with them and emailing they still refunded the buyer in full.

But following advice from here I contacted the financial ombudsmen straight away, then rang paypal and gave them the info re my complaint again and my money was refunded immediately.

Buyer got away with it though !!

[phorum_junkie*]

How can Paypal possibly know which of you was telling the truth, you could have removed them from the housing and taken a photo just as easily as the buyer could have removed them before returning.

You should have emailed the seller telling them they had 48 hours to close the dispute and release the funds back to you or you would be taking the package they returned and all their details to the police so they would face charges of obtaining money by deception.

If they did not do so you should indeed have gone to the police station and got a crime report number which should then have been given to Paypal who would almost certainly have decided in your favour.

[belindabargainhunter]

Yeh thats not right.I would take it further and make a report to the local police. I would hope that would at least put a scare into them.

[gregorycosmo]

HI

Just an update ...paypal have given my total amount back

i had to go and report it to the police which i did and got a card off the officer with his name ,event number etc and sent it to paypal

paypal would accept it as they said they needed it on a police letterhead with the a statement of the events,his name,badge number ,etc...

i informed them that the police offer said they dont provide that and for them to call him

i told paypal to call the police station and they said they wouldnt 

they said i now have to supply a stat decleration which i did 

they then refunded me my funds after jumping thru all their hoops and complaining

i had informed them that i think they try and make it so hard and time consuming in the hope that for smaller amount of say under a $100.00 most sellers wont bother to claim next time as cost to business would outweigh the refund amount

no matter how small the amount nor how time consuming it would be every seller should pursue paypal to get their funds if wrongly done by

hopefully it also goes on record for the purchaser so that if he makes a habit of it they can find against him in future claims and prevent another innocent party having to go thru this

regards

[davewil1964]

Good to hear. Persistence (and knowing your rights) wins.

[*sparklz*]

Great news.

When I had to do that they called the police station to verify what I told them and then I was refunded.

Well done and good on you for following it through.

[bsal6160]

Sorry to hear of your problem but, even if any outside party was to get involved it still boils down to a he said/she said fight.

While you may not have received in return what you sent, ask yourself one thing first, can you prove you actually sent the gauges and housing? Even the weight of a posted parcel would not prove the correct item was sent.

[mini*lindy]

thanks for coming back to let us know the good (even if it was hard to get) news.