PAYPAL ,ITEM RETURNED NOT AS SENT

[gregorycosmo]

HI

JUST HAD A SITUATION WHERE I SOLD AN ITEM ON EBAY WHICH WAS PAYED VIA PAYPAL

PURCHASER WANTED A 50% DISCOUNT ON THE ITEM AS HE SAID HE COULDNT AFFORD IT(ITEM WAS A BUY IT NOW ONLY LISTING)

WE NEVER OFFERED A DISCOUNT.HE PURCHASED THE ITEM THEN UPON RECEIVING IT SAID IT WAS FAULTY

WE ASKED FOR THE ITEM TO BE RETURNED SO WE CAN INSPECT IT AND IF THERE WAS AN DAMAGE DURING TRANSPORT ETC WE WOULD REFUND ,HE REFUSED AND OPENED A PAYPAL DISPUTE REQUESTING 1/2 THE MONEY BE RETURNED 

WE DECLINED AS WE KNEW THE ITEM WAS GOOD,WHY WOULD YOU WANT A FAULTY ITEM ?

WE RECEIVED THE ITEM BACK(WAS A SET OF INSTRUMENT GUAGES ) BUT HE HAD STOLEN THE GUAGES AND SENT ONLY THE HOUSING BACK

WE IMMEDIATELY INFORMED PAYPAL WHO SAID TO GET A PHOTO AND A LETTER FROM A REGISTERED WORKSHOP STATING CONDITION OF RETURNED ITEM WHICH WE DID AND SENT THEM TO PAYPAL(THEY REPLIED THEY HAD RECIEVED THE INFO

TODAY PAYPAL SENT AN EMAIL CASE CLOSED IN FAVOUR OF BUYER(WHO STOLE THE GUAGES)

THEY SAID WE CAN FILE A DISPUTE IF ITEM WAS NOT RETURNED AS DESCRIBED....THEY ALREADY HAVE THIS INFO ...DONT THEY READ IT .....WHY REFUND THE PURCHASER AND THEN ASK IF ITEM NOT RETURNED AS SENT FILE A CLAIM ESPECIA;LLY WHEN I HAVE CALLED AND EMAILED REGARDING THE CLAIM PREVIOUSLY

THIS IS THE REASON I HATE PAYMENT GOING THRU PAYPAL,IT ALLOWS LOW LIFE TO MAKE FALSE CLAIMS / STAEL ITEMS AND GET AWAY WITH IT

ACTIONS LIKE THIS WILL FORCE PEOPLE TO HAVE LOCAL PICK UP ONLY ON THEIR ITEM SO AS NOT TO HAVE TO DEAL; WITH PAYPAL WHO ARE GEARED ONLY TOWARD THE BUYER

I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE

WILL LET YOU KNOW WHAT THE OUTCOME IS BY 2 JUNE 2013

REGARDS

[***super_nova***]

How can PP determine who is telling the truth?  Theft/fraud is a criminal offence = police matter; tell the buyer that unless $X is immediately paid you will be making report to the online fraud squad:

http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/

They are in Queensland, but the report for other states is also made through them.

[k1ooo-slr-sales]

Firstly, being in CAPITALS I find your opening post hard to read.  Please try to avoid the use of CAPS unless highlighting a particular word or phrase.  Use of CAPS is also considered as SHOUTING in forums on the internet.  You will get more help by avoiding caps.

Secondly, I think you need to phone PayPal and explain your case.  Ask for the name of the person you speak to in case you need to refer to the conversation when speaking to anyone else at PayPal.  If you do not get satisfaction from the first person you speak to you should ask to be transferred to supervisor.

Remember to remain calm when speaking to them.  You may need to go through the facts a few times with them but keep your objective in mind i.e. getting them to side with you because of the facts.  I know from experience that this can be frustrating, but you put yourslf in the PayPal persons shoes, you wouldn't like to be shouted at all day, and when someone comes along who speaks to you respectfully and actually calls you by name you are likely to be more receptive.

Come back here and let us know how you go with the phone call, and to update us.  There will be others with more experience than me who come along and give you advice as well.  Good Luck.

[1sweetap6v8]

OH dear another ebay scammer, this is what the problem with ebay is. Right here now in this thread is the main root of ebays problems.

DISHONESTY.   Why cant people just be honest, Its not hard and its right. And buy being honest you never fear a knock at the door that you dont want.

Ring PayPal immediately and tell them everything now. Demand they return your funds or you will be forced to take legal action and if i were you I would make a claim in the small claims court, Its cost effective and depending which state your in there may be no repercutions if you did lose. Make sure you take both the seller and Ebay to court.

You can check online at the court websites of your state for costs which is not that bad and if you win which you should you get it back.

But try Paypal first they may wake up to it being a scam buy the buyer and do something about it.

[jameshouseofstyle]

k1ooo,

staying calm may work for some - not once did it work for us.

Our conversations (not that terribly many, but all the same, all of them, end up in a raging argument.

By staying calm and polite  all we have achieved is being fed a whole bunch of moronic, robotic, monotone statements that were so much slanted in buyers favour that it just wasn't funny!

They almost didn't even make any pretence to disguise that - nor come up with an explanation of their dumb decision.

The minute I told them  what I REALLY thought of the them, their little speech and their policies - they changed their tune almost instantly - reversed the decision and followed it up 10 min. later with email to confirm.

But that's not all folks!

3-4 days later a large box of handmade Paddington choclates arrived from PP!

[Anonymous]

Firt I have t say I have no problems with people posting in capitals. It actually makes it easier to read for those like myself who are getting older and dont have the best eyesight anymore.

As for keeping calm when dealing with paypal staff. I can garantee that wont help you even a little. Its also very hard to do when confronted by the brick wall reasoning they employ!

We all know Ebay and paypal will use any excuse to support a buyer above a seller regardless of right and wrong. They ask you to take tictures, obtain evidence, get letters etc etc. This is generally just a stalling tactic and they assume that by imposing so many conditions etc you will simply give up.

I had a customer buy used to buy Schleich figures from me. Every 2nd or 3rd order they would claim an item was missing. So I would replace or refund. I soon worked out they were a sometimes seller and were scamming me. So when I next dent an order I triple checked it and low and behold they claimed one item was missing and one was damaged. The entire order was worth about $60 and the two items they referred to were worth $10 together. They claimed for half the orderat $30. Ebay had then return the damaged item. It was not damaged and it was not the exact same item i sent. It was an earlier release of the same item which had no tag attached, was a different colour and showed signs of play-wear. Payal found in their favour and gave them back the $30 even though their claim should have been for $10 and it was a false claim to boot.  

[punch*drunk]

If paypal makes a decision you are bot happy with, you can lodge a compliant with the Financial Industry Ombudsman. That usually see their decisions overturned pretty quickly.

[Anonymous]

Have you ever actually done that punch drunk?

[*sparklz*]

You will need to take the packing and the empty case to the police and get a police report and send a copy to paypal to get your money back.

I received an empty box and that is what I had to do to get my money back.

The postage details should have the weight of the package.

[punch*drunk]

Have you ever actually done that punch drunk?

Yes, but not for the same scenario.