Pay pal refunds before item received

[scrobbitmobbit]

I thought with refunds, paypal waited for me to tell them the item was received? They told me it was received and refunded straight away.
Is this normal?

[lyndal1838]

With any refund paypal will usually issue the refund upon proof that the item has been posted by trackable post, be that registered or C & S.  In Australia the important thing is proof of posting, not proof of delivery.

It would appear that paypal has jumped the gun though...the refund should not have been issued until the seller confirmed that they received the item that was sent, in the condition it was sent.

[2106greencat]

So am I right in assuming we have the buyer and seller in this thread ?

Wow, what a coincidence.

I am so confused.

Scrobbitmobbit - it seems Jasminecat proved to paypal it had been returned, hence paypal refunded you the seller ??

As I say, totally confused here.

[2106greencat]

So am I right in assuming we have the buyer and seller in this thread ?

Wow, what a coincidence.

I am so confused.

Scrobbitmobbit - it seems Jasminecat proved to paypal it had been returned, hence paypal refunded you the seller the buyer??

As I say, totally confused here.

[*new2vintage]

The problem appears to be that Paypal have refunded the buyer without waiting to receive confirmation from the seller that the item has been returned. 

[*sparklz*]

stands next to the cat Totally confused.

My reply was Assuming you are the seller and the buyer is returning an item.

If you are the buyer and you got your refund then end of story and not your problem and it is up to the seller to get the ring back from the PO before it is returned back to you as it was not claimed.

It has made it a tad confusing as you are posting with 2 ID's.

Keep it to the ID in the OP and it will be easier to follow for everyone 🙂

[2106greencat]

stands next to the cat Totally confused.

My reply was Assuming you are the seller and the buyer is returning an item.

If you are the buyer and you got your refund then end of story and not your problem and it is up to the seller to get the ring back from the PO before it is returned back to you as it was not claimed.

It has made it a tad confusing as you are posting with 2 ID's.

Keep it to the ID in the OP and it will be easier to follow for everyone 🙂

It's happening every where Sparks. Id's get all confuddled, sure makes life difficult

[ms_lily_amber]

The op is not using 2 ID's, check there feedback. The op is the seller & the Jasminecat2012 is the buyer 🙂

[scrobbitmobbit]

Yes thanks, now I understand how Pay pal works, this is my first dispute so it is a real learning curve for me, hopefully item will be back home soon.

[*sparklz*]

Ok so the response to my post by jasminecat2012 (post 7) is the buyer and I was NOT saying you were doing anything wrong. I am saying paypal is wrong for refunding BEFORE the seller even got the item back.

My first reply was to the OP (now known as the seller) and assumed they were the seller as the OP was not very clear on if they were the buyer or the seller.

So seller needs to get item from PO before it is returned to the sender (buyer) as an unclaimed parcel then it would be up to the seller (OP) to then pay the buyer postage money to resend the item as they did not collect it.

Ok clear as the proverbial now 🙂

Are you still with us cat?

[*sparklz*]

The op is not using 2 ID's, check there feedback. The op is the seller & the Jasminecat2012 is the buyer 🙂

Ok that feedback was done after all the using the same ID assumptions.