Reporting Members - Unfair Negative

[stable05]

Hi Sellers

I am trying to report an unfair negative from a buyer - I am getting a message saying "we are making some updates and will be back soon".  Anyone now how long this update has been going on?  And will the updates finally favour Sellers?

Incidentally, I am following this buyer with Private Feedback who received a 150% refund (I compensated for incovenience as well, silly me) on a well packed item, and refused to pursue damage with Aussie Post which would have given them another 100% refund on the total paid.

It really stings that someone thinks I can't pack my lunch.  Think I might go back to bed

[rocket2retro]

Unfortunately refunding does not stop a buyer leaving negative feedback. You can try all you like to get eBay to remove it, but from my (and many orthers) experience you have no hope of them removing it.

For the record Australia Post do not cover glass breakages- even if fully insured.

[stable05]

Noted.  I often get comments that I shoud have marked my parcels with 'Fragile' but I know it makes no difference with AP.  They would have had to have played a round of footy with this one to smash the glasses.  Incidentally no photo of damage provided by disgruntled buyer.

To get a negative when you've bent over backwards to appease and (over) compensate whilst still copping abuse throughout the process is what irks me most. 

The Exclusions listed on AP website don't seem to mention glass?

No compensation is payable for loss or damage to any mail items:
containing bank notes, bullion, coins or similar items
containing jewellery, except where Extra Cover has been purchased
containing dangerous or prohibited goods
which were not adequately packaged
where damage was not caused or contributed to by Australia Post.

[chameleon54]

Personally I would never overcompensate a buyer. If they are that hard to get on with, its a pretty good chance nothing will make them happy. 

I do send glass items on a regular basis through the mail.

I always bubble wrap them and then pack them in a hard container. This is usually sweet or biscuit tins that I buy for 50 cents each from op shops and garage sales. They come in every size and shape imaginable, including long cylindrical ones that will take wine glasses etc. With the lids taped on they are super strong and reasonably light weight. I havnt had a report of glass beakage yet.

[imastawka]

An overcompensated refund will not mend your heart if that was the item your heart

was set on having.

What if it was the last one in the world?

Not saying yours was,  I'm just saying - from a collector's point of view

No such thing as Fragile with AP and it's very hard to get them to admit they were

at fault.  It's always the seller who didn't pack it properly in the first place

edit:  just looked at your neg.  No bubble wrap?  You've got to be kidding!

[stable05]

The buyer paid $25 for the glasses and there were two other sets on ebay priced at over $100 a set!  Collectable perhaps, rare, no.  Methinks buyer knew they could onsell for a lot more, hence the aggressive neg.

Definitely bubble wrapped with polyestyrene foam surround, in a box.  Maybe should have put my cut lunch in there too for extra protection 🙂

My experience with AP (one other glass vase breakage in 10 years of selling) was they will refund if broken items are taken in with all the packaging - I have always found them to be reasonable.  Up to $50 compensation for uninsured items.  This buyer just wasn't interested in hearing it.

[bottomoftheharbour]

As well as using all those great tins, I found a piece of storm water plastic tube on the roadside throw out and cut it to size and posted a lovely chrystal vase in it, wrapped in bubble wrap etc.  The buyer was very pleased with the nice safe delivery.  Sometimes you just have to look outside the square.

[imastawka]

If your auction only attracted one bid of $25, then the other sets

are highly over-priced IMO

Collecting or re-selling, the result is the same.  Broken is broken

Maybe you should have started them higher if you believe the other listings.

[springyzone]

I can understand a refund when something is broken, even though you packed it all very well.

I have had other online selling places refund fully in those circumstances (catch of the day & groupon).

In my case, I got money & postage back. But I did not get nor would I have expected to get back more than I paid.

Let's face it, the seller is out of pocket. They have lost their item, paid for postage, gone to the trouble of wrapping, sending etc all for nothing. If they don't keep any money back as compensation for the inconvenience, then the buyer shouldn't expect extra either.

You struck a mean buyer. Some people are all take and no give.

[clarry100]

---

@stable05 wrote:

Incidentally, I am following this buyer with Private Feedback who received a 150% refund (I compensated for incovenience as well, silly me) on a well packed item, and refused to pursue damage with Aussie Post which would have given them another 100% refund on the total paid.

---

Did you voluntarily offer the 150% refund or did the buyer threaten to leave bad feedback if you did not?

Any kind of threat is considered feedback extortion and could see any bad feedback removed by ebay.

It will not get back your extra 50% tho unfortunately.