There are definitely problems with auspost tracking.
Sent a parcel shortly before Xmas to a PO Box address in Chadstone Centre in Victoria. It was registered and like all parcels these days, had tracking.
After 10 days buyer had still not received it and the tracking said that it had gone to Mt Waverley which is not too distant from Chadstone but still not the correct destination.
When the buyer made an enquiry using the tracking number, she was told that that tracking number was for a parcel with a residential address on it.
I had a clear memory of the parcel in question and remembered just as clearly writing the correct PO Box address on it.
The customer opened a customer enquiry and, lo and behold, the parcel was found quite quickly with the correct address on it (ie the PO Box address in Chadstone Centre) It had taken altogether 18 days for her to receive it !
At the end of this process, I swore I would never again send any sale items over the Xmas / New Year period when you get the 'toxic' mix of a much higher volume of mail and casual (less experienced) employees at auspost, to cope with the huge influx of mail over that period.
Every year, I say I won't send merchandise during this period but a number of customers are determined to receive their items as quickly as possible and I don't want to get defects for late sending.
But the inefficiency of the tracking system (reflecting other poor aspects of auspost service) continues. I posted another parcel on 4/1 and since then all the tracking tells me (and the customer) is that the parcel was 'processed at an Australia post facility' on 7/1'. Its now 11 days later and no further online information available.
I haven't enquired whether the customer has in fact received the item in question (which is possible and the tracking info just not updated) and haven't heard from the customer either but plan to msg them today to find out if they have their parcel.
Its really just not good enough, especially for the money we pay for the service.
