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Seller Centre has answers you can trust for all your selling questions.

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Why would someone place 4 orders with 4 different IDs?

Someone ordered 4 items in quick succession, using 4 different IDs (same name and address), all of which are nonsense letter-strings and have 0 feedback. I sent the items with registered mail, but because they paid in 4 separate transactions ebay onl...

User avatar by • Community Member
  • 711 Views
  • 8 replies
  • 0 Helpful

what to do when buyer supplies incomplete address

Australia Post returned a package to me and it said that I needed a business name. The address given by the buyer didn't supply this and it is a massive building/transit centre. I have contacted the buyer asking for a business name and they just gave...

Payment for ebay purchase can't be made via iphone

Have problems occasionally with buyer not being able to make payment via their iphone. I recall reading on here once that it has something to do with an app that they are using?? Most people just end up hopping onto computer and pays this way...but I...

Watch your fvf after you sign up for a store

On the 5th I signed up for a new store as I had got a very nice listing, and sales where going well, with the lower fees I should of saved close to $2, per item, and as I was selling a few a day it would not take long to cover the $20 fee. I notice I...

Emailing eBay

Hi AllHow/where can I find a direct email address for eBay ? They have requested some ID, but when I sent it by reply email to them, I got a reply back saying customer service no longer monitors that email, and gave me a link to their customer suppor...

Resolved! can anyone please tell me, why i cant reply to neutral feedback please, its keeps saying no feedback

sorry if i have chosen the wrong part to put this in, can anyone please tell me why i can not reply to neutral feedback please, it keeps saying there is no feedback , but there is , when i push the button to reply thank you for any help Lyn

Getting totally scamed thanks to ebays policies always in favour of the buyer

Hi all i have just had a item not described case opened n me which is a total scam and everyone who sells should be worried about this loophole that buyers are starting to use to get free items.I sold this jerk a old video camera it was sold untested...

Where do they get their info from?

I had two BIN listings drop off into unsold and eBay helpfull hints were to re-list them as auction format. They are near identical and yet I was given different options for each. We recommend changing the selling format to Auction. Similar items in ...

User avatar by • Community Member
  • 1032 Views
  • 24 replies
  • 1 Helpful

Buyer won't respond to open case

A buyer opened a case on an item not received. Tracking was provided and the item delivered 5'days ago, with no hassle. However the funds are being held due to this case being opened and now the buyer won't resond so the case will close and funds to ...

Resolved! Questions for International Sellers

When you send items to other countries where they collect GST (or their equivalent) upon arrival in that country, do they also charge a collection fee over and above the actual tax amount? For lower value items the tax collected would not cover the c...

User avatar by • Community Member
  • 826 Views
  • 7 replies
  • 0 Helpful

Overseas return request

So, I have finally received my first return request from overseas.The item was sent to the UK, and the buyer (with 8 feedback) now wants to return it. She's marked it as "Not as described", but I think it's just a case of buyers remorse.Anyway, I hav...

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