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How to change postage costs after purchase

My customer recently purchased some books and paid for them in full. However the customer contacted me with a request, she said she wants to pay extra for express post in order to (hopefully) get the items before Christmas. Since she has already paid...

eBay's automated defect removal - completely useless.

So.A buyer bought an item, to which, it was returned to sender about 3 weeks later. I then messaged said buyer, never got a response so, cancelled the order and sent a full refund. No worries.Ebay decides to give me a transaction defect for this for ...

eBay on phones

Why is the condition section which shows on a computer not visible on a phone. Surely all info on a listing should show. On a computer condition shows twice. Do we now have to put in the item description ?

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ebay not passing authenticity of the shoes which I haven't send for authentication

I just want to ask, that this situation happen to you, I'm selling a Air Jordan 4 oreo,, it was yesterday 17 of August it been bought and paid , today the 18 I will send it in the afternoon,,but before lunch time I received a message from ebay Authen...

Resolved! Payment is pending until January 2024

I just recently sold an item it was an American purchaser, i am based in australia. I received notification that it was sold and I had received payment but upon checking it said it was pending until January 2024. I've never seen this before so I am w...

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Micro deposits

I have received micro deposits that require verification but I can’t find where in my eBay to put the info in.

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How are Ebay Global Shipping allowed to cancel your order and then take ownership of the item

We're sorry to let you know that your recent purchase through the Global Shipping Program from XYZ Seller can't be completed.The item in question has been deemed restricted. This could be due to import/postage restrictions or eligibility requirements...

Payment dispute, Ebay expecting sellers to resolve.

Received a payment dispute yesterday, reason 'transaction not recognised'. Ebay is asking for supporting documentation. Mind you, there is no mention of what documentation is required. I understand Ebay wanting proof of delivery in item not received ...

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eBay Auto Return due to "Change of Mind" can I decline?

Hi there, I have just received a return request from a buyer due to "change of mind" which has been automatically accepted by ebay, and did not allow me to decide whether to accept it. I understand this is how ebay handles returns now -- however in t...

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Resolved! How to change existing postage policy rates?

How do I change postage rates? I've seen Australia Post has increased their prices on satchels. I have tried to follow the steps on this page but I can't find the option to change my existing postage policy rates.

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