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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Resolved! buyer wants buy it now

A buyer wants me to change item to a buy it now but unfortunately she's already put a bid on it so I can't change the listing format.I'm happy with the bid price so is there anyway I can sort this as there are still a few days to go and she wants it ...

User avatar by • Community Member
  • 296 Views
  • 3 replies
  • 0 Helpful

Can my authorised user's message buyers?

I have just added an authorised user to my ebay store and I am wondering if they should be able to message buyers under my store name? My authorised user has no option to "Contact Buyer" or to "Mark as Sent" on any order I get. Is this normal or are ...

Simple payment question - late payment

I'm getting to the very end of my listings then will take a break. I have one buyer who hasn't paid for a $140 item yet, and he sent me a message saying he had some unexpected bills related to his kids and asked if I could relist the item. This buyer...

Extra charge for freight enquiry

Hi, I sent order EBA02539055601000850902 all in one box. I was only provided the one sticker, so I placed the products together, The lady at the post office said I would pay extra, but I thought it would save money as I put multiple items together. C...

Buyer not paying

Please be aware of this buyer and eBay needs to step in and take action it's so unfair. Be aware of this names: from New Zealand

User avatar by • Community Member
  • 197 Views
  • 2 replies
  • 0 Helpful

Auction, selling, and combined shipping question

Hi all, I'm new to this so this might seem obvious but please bear with me. I have multiple listing for action figures (all up for auction) with $9.99 allocated for shipping for each item.I've just had a msg from a buyer who'd like to buy 4 - 5 of th...

Resolved! Cancelling listing

Hi , just recently sold an item.Buyer paid and picked up. No dispute.What I sold was 24 service manuals.I tried to cancel the listing , but the listing remains.Ebay seemed to think I had 24 items for sale.When I tried to revise the listing and remove...

User avatar by • Community Member
  • 177 Views
  • 1 replies
  • 0 Helpful

Payment

Hey guys. I'm trying to sell an item,but when I go to payment method.its only giving me an option for eBay to manage the payment, it's not letting me put in my bank details so the buyer can pay me directly.. is that right... Cheers

User avatar by • Community Member
  • 178 Views
  • 2 replies
  • 0 Helpful

updating VAT/GST exemption

'e. You are responsible for notifying eBay if you no longer qualify for VAT/GST exemption and will remain liable for any VAT/GST resulting from your failure to change your VAT/GST status with eBay.'Fair enough. But *how* do you notify eBay if you no ...

User avatar by • Community Member
  • 138 Views
  • 1 replies
  • 0 Helpful

ebay is ok with collecting from fees from untracked goods but is unwilling offer seller protection

I have 14k items sold most of them sent untracked to remain competitive I have bank records of me shipping same day every day for a year Unfortunately I am not covered by the seller protection policy eBay now I think there are two options either they...

User avatar by • Community Member
  • 646 Views
  • 7 replies
  • 0 Helpful

payment not received

I have sold an item and payment was made by the buyer to ebay - then I got notice that on 24. 01. payment was sent to me but today it is the 31. 01. and payment is still not in my account , what can I do

User avatar by • Community Member
  • 466 Views
  • 9 replies
  • 0 Helpful

Another sendle cautionary tale

Just to add to the discussion about Sendle's poor service. I've used them previously around 10 times without issue, I actually thought the service was quite good and a bit cheaper than AusPost. The other week I sold an item and had it listed for Send...

Postage Policy and Ebay Customer Service

Hi I have an ongoing issue with my postage policy. I have it set up so that each additional item is +$0.00 charged (combined postage). It used to work just fine and then one day it stopped working, now buyer is charged for every item. I think when it...

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