eBay & PayPal advising different shipping addresses for a buyer.!

[tazzieterror]

Last week eBay started including the buyer's shipping address in their "Sale confirmed:..." emails.

Today I have made a sale, and the shipping address in the eBay email is different to the shipping address given in the PayPal payment confirmation! What fun!

Obviously I'll check with the buyer and alert eBay to the discrepency, but just wanted to make this issue known so others can avoid a potential problem.

...And while typing this, the buyer has responded to confirm that it is the address provided by PayPal that is correct, and that the one displayed in eBay's email is a previous address from 7 years ago. So it looks like eBay's system can potentially source the incorrect address from their records.

When I go to create the shipping label through eBay, however, the correct address (i.e. the PayPal sourced one) is being displayed.

Go figure.

[*tippy*toes*]

A Bankstown boy or a "bra" boy. Foollllyyyy schick maaaate!

[joztamps]

I was thinking more of a NSW Member of Parliament.

[countessalmirena]

The Product Team are in Sydney in the same way that a set of solar lights (unbranded) being sold by a Chinese seller with 97.6% feedback score is in Sydney...

"Just in Time Product Team Virtual Whereabout Logistics".

[the4masters2013]

So eBay is on it??

I put an item in the mail today ...obviously I used the address in Paypal.

both the eBay address and Paypal address were in Sydney.

The difference was the suburbs were different but in the same area. Different streets.

It was the eBay postcode which I had laugh about...5011 is so not a Sydney postcode!! Lol....

[tazzieterror]

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@the4masters2013 wrote:

So eBay is on it??

I put an item in the mail today ...obviously I used the address in Paypal.

both the eBay address and Paypal address were in Sydney.

The difference was the suburbs were different but in the same area. Different streets.

It was the eBay postcode which I had laugh about...5011 is so not a Sydney postcode!! Lol....

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eBay's words, not mine (though the CS agent didn't refer to themselves in the 3rd person).

Was that the first sale you've had where you've noticed the mistake?

[*tippy*toes*]

The first time I had a different address, quite a few years ago, I sent the buyer a message to see which address they actually wanted it sent to. They said the PayPal address, because the hours they worked, it was safer having it sent to their work address, which was the address in PayPal. Sounded like my place, where safe drops aren't actually safe, and stuff gets stolen, so safer to get it sent to work.

It's not an uncommon occurrence and I'm not sure why eBay would be "looking into it", because anyone can get an item sent to anywhere that isn't their residential address. There is nothing wrong. There is no fault. There is no technical glitch. It's a buyers right to get their parcel sent to any address specified at checkout.

[tazzieterror]

I think you might have misread - the glitch is that eBay's email is referencing the wrong address, e.g. buyer specifies to ship to X, but eBay is sticking address Y into their email, where Y is probably the account's original registration address.

With the one I first noticed, Y was the buyer's address 7 years ago, so it's a bit of a problem if eBay is instructing sellers to send items to old addresses, or even current addresses if that address isn't the one the buyer specified in checkout.

[*tippy*toes*]

So are you saying that once the buyer has paid via PayPal, the address in the Order Details, or if you go to print an eBay label, is incorrect?

[lyndal1838]

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@*tippy*toes* wrote:

It's not an uncommon occurrence and I'm not sure why eBay would be "looking into it", because anyone can get an item sent to anywhere that isn't their residential address. There is nothing wrong. There is no fault. There is no technical glitch. It's a buyers right to get their parcel sent to any address specified at checkout.

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I am with Tippy on this one.   I do not understand why the address given by ebay before the customer has paid and specified where they want the items sent to has any bearing on anything.

In all the time I have been using ebay the seller has always been instructed to send to the address specified by paypal after the buyer has paid.

I am at a loss as to why this is even the topic of a thread, let alone a thread that has gone on so long.

[tazzieterror]

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@lyndal1838 wrote:

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@*tippy*toes* wrote:

It's not an uncommon occurrence and I'm not sure why eBay would be "looking into it", because anyone can get an item sent to anywhere that isn't their residential address. There is nothing wrong. There is no fault. There is no technical glitch. It's a buyers right to get their parcel sent to any address specified at checkout.

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I am with Tippy on this one.   I do not understand why the address given by ebay before the customer has paid and specified where they want the items sent to has any bearing on anything.

In all the time I have been using ebay the seller has always been instructed to send to the address specified by paypal after the buyer has paid.

I am at a loss as to why this is even the topic of a thread, let alone a thread that has gone on so long.

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The topic is less than a week old - I wouldn't have thought that's such a long time, particular given your seniority.

I think you might be another who hasn't grasped the issue properly.