eBay

my credit card has had a charge of $49 applied with the reference EbayPlus Sydney.  I didn't authorise this fee so how do I go about having this fee credited back to my credit card. ... View more

A experienced buyer has contacted me to say that she is having issues with her PayPal account and wants to pay me by bank transfer instead. I have given her two weeks to sort it out but she is still saying that she cannot pay via PayPal. The amount is small (c.$20) and she seems genuine but I am not sure if there is any mechanism for eBay payment outside of PayPal. I would be grateful for any advice! Thanks. ... View more

i purchased an item, which has now failed. The seller has offered a full refund as he has no stock to replace the item, and has asked for my bank details to give me a refund. Is this normal practice ... View more

why can't I use Afterpay on eBay Australia ... View more

I cannot identify a small item on my bank statement. It was paid by PayPal to eBay, it shows an order number which has two - in it. Advanced search cannot find it. ... View more

Advice required. Can I use a New Zealand bank account for payments from buyers. Thank you ... View more

I've added my government issued ID (driver's license) multiple times to my account, including pictures.  For some reason, it's not accepting or saving it.  I'm unsure if it's an issue because I'm only volunteering one ID for both ID spots, or if I'm a citizen of a country different than the one I'm residing in. ... View more

Please help. Ordered a collectors item in July 2022, constant excuses as to why it hasn't been sent. It appeared to be a kickstarter type of small business deal but it is still not ready. I opened a claim in October and was told it would be there next month, come January same thing except now Ebay has closed the "did not recieve item" case as the time elapsed has been so long.  I have records of all of the excuses, agreeing to refund me and failing to do so. I cannot move forward with Ebay procedures as they consider the matter "dealt with" and the 30 days to appeal has passed (as the seller continuously promised delivery within one month and never did this) How can I force the seller to refund my money please? They have agreed to, but have not done so, and I have no buttons to press to ask Ebay for help as the seller has cleverly tip toed around the guidelines for refund, placating me before allowing the appeal time to expire and still I have no item and am unsure how to proceed. It is well over $100 and I would like it returned as promised. The item no longer appears in search under the same identification number, ebay won't accept my invoice numbers and they are too "old" and the cost of the product has been slashed and relisted. How can I request Ebay assist if they feel they already did and I did not appeal as I was told "just one more month" repeatedly.  Please help.  ... View more

I'm trying to open a refund case via PayPal and it's asking to add a link to the product page.  I do not know how to do this.  Help would be greatly appreciated.  ... View more

The case was $22.12 and bought and paid for same via my registered Card. [removed for your privacy] The payment was showing on my account as a withdrawal .  That was fine as I knew   ... View more

I would like to change the payouts on my eBay account to PayPal. They currently go to my bank account.  I can’t find an option to add PayPal. Is this not possible as eBay only payout to bank accounts? ... View more

I ordered 6 items from the US and was charged twice once in $US and once in $AU. I live in Australia. What can I do about it? ... View more

Just recieved an email from someone I sold an item to that they can't pay as I don't post to his location, how do I fix this? ... View more

Live CHAT "help" requested that I delete my Paypal connection to ebay and reconnect to 'resolve' issue. Apparently even their help service is not informed how to assist correctly. They expect credit/debit cards for internal payments while still allowing Paypal to pay for all other services to buyers. But will not accept Paypal as a method of paying for their annual membership to ebay Plus. Initially I wasn't intending to join ebay Plus again as express post service is NOT available to Perth WA but the offer of 90% discount this year makes it worth while to try again. But as you read above you can no longer pay for their own service with PayPal. Very disappointed with ebay. Please quit nagging me to join PLUS when I do not use a credit card on Paypal or ebay. ... View more

What do I do to resolve? I am in a do loop where I call in explain the incorrect information to the rep, they say I will get a call or an email in 24-48 hours, but I do not get a response.    If I ask to speak to a supervisor, they say the supervisor denied my request because my case is closed.    Thanks. ... View more

An amount of $22.53 has been deducted from my account by PayPal as the first of 4 payments. I have no record in Ebay UK as purchasing an item. ... View more

I placed an order and had a pending charge put against my debit card which is the normal practice. The next day another amount was taken from my account that matches the total amount of the pending charge. I have received both items but the pending charge is still on my debit card and I can not access those funds. In effect Ebay have charged me twice.  I did not give permission for the second amount to be taken from account so in effect the second withdrawal is actually theft.   ... View more

Hi,    I have a buyer who has said they've been having problems paying via PayPal and have been in contact with them to sort it. Being Christmas/holidays I was happy to wait a bit longer.   They came back to me and said everything is fine with their PayPal and can they have my surname and email address to pay through PayPal. I'm not comfortable giving that info out and I've never needed that information before to pay for an eBay  item I've paid for by PayPal.   I responded saying I wasn't comfortable giving that information and that I'll only accept payment inside eBay.    They've come back and said they've recently paid for other items through PayPal on eBay without issues and suggest the problem is with me.    My question: is PayPal not be accepting payment via eBay for my item even a thing?   Or does this sound suspect?   Cheers, David ... View more

Using Firefox on a PC. Account works on other devices but not the PC. Which setting is not set correctly? Access Denied page displayed. ... View more

I have just received a request from ebay to "update your bank account information" for no apparent reason. Nothing at all was changed on my side. I've been using the Managed Payment System. But when I log into my account and am asked to enter my bank information I get a message that it is incorrect. However it is not incorrect. Is there no way to contact ebay directly by phone for example. ... View more

Hi have seen an item on market place have been diverted to another email address.  Larissa Jane Moffitt Says they are being deployed item is below cost.  They have sent another email through now for eBay payments prior to sale .  Email come from eBay motors Au. invoice at transactions4ebay.com  is this real,  I’m suspecting not.     ... View more

When a buyer is prompt and pays immediately after an auction, they expect, as I would expect, the purchased item to be posted within a maximum of 3 days. I have been using ebay for a very long time and this new Ebay payment system is far from adequate or efficient.  I have items that sold on Friday evening, it is recorded that the buyers have paid for their items, it is now Monday mid morning and still no funds into the sellers (my) bank account.  My bank account has been verified. The buyer's funds are in Ebay's possession not the the sellers bank account,  therefore the seller cannot post the items. As a seller, am I missing a step in this process? This new payment system is certainly slowing down the process and without a system where a seller can see how much and from where the funds are coming I have little confidence in this process. ... View more

Hi, I'm 16 and made an ebay account ebay with my parants help and banking details to make some money during lockdown and covid. Later on, i eventially got my own bank account and and i wanted to swap my banking details over to my own becouse my Mum was getting annoyed over me needing her to log me into ebay for her ( She does not trust me having controll over her baning details quite rightfully 🙂  )  but when i did my account worked fine for a few months allowing me to accumulate about $500 on ebay and paypal collectivly. But recantly Ebay started asking me for accout  Verification and it would not accept my new Bank account details becouse i'm underage and ebays underage policy .. well exists, and eventialy my account was suspended.   Now i'm asking how i can possably get my money out of ebay so i feel comfotable waiting untill i turn 18 to start selling things again.   Thanks !  ... View more