eBay

I put up a listing, unfortunately it is setting the location of the item for sale from my paypal account address. I have changed the item location to the correct address, but it doesn't update the listing. I contacted ebay and they told me that because I used the quick listing tool the only solution was to delete the listing.   That seems really bad advice from ebay. I have people watching the listing, why would I delete it? I just want to change the pickup location postcode. If the quick listing tool is faulty, why doesn't ebay remove it.    It is obviously a bug on the ebay site, and they would rather mislead people than fix it. Seems really poor service. Doeas anyone else know how I can fix it? ... View more

When refunding an item that had free postage am I obliged to refund that initial postage cost too? So if an item was $25.00 and postage cost me an extra $12.00, can I refund just the $25? Postage is supposed to be free but obviously the seller is paying it so can we refund less that cost? ... View more

Does anyone know how I can close an undelivered item case where the buyer asked for a postage update. I only noticed that the address supplied by the buyer had no street name just street number, town, and postcode. I don't hand write the addess just print the labels and attach them to the envelope so I can't always notice if there is an obvious problem wiht the address.   This is the reply I sent to the buyer but they have not responded or closed the case.   I have just checked your order. It was received 31st Oct pm & posted Wed 2nd October after Melbourne Cup Public Holiday. I have also noticed that you don't have a street name in your eBay address just 3/1 Swan Hill Vic 3585. Our terms and conditions ask that you check your address as we do not take responsibility for lost items if the address provided is incorrect. We simply print the address labels with the information provided by you and post them. I would suggest you contact Australia Post and ask for the dead letter office so you can check if it is there. Not sure if dead letter office is the correct name, but they should know what you are after. As this request falls outside of our responsibility I kindly ask you close the request in our favour and follow up with Australia Post. Anyone have any ideas. ... View more

I have been trying to list items on ebay but can't get past method of payment.   I have clicked on direct deposit into my registered bank account and there is where it stops.     I took paypal off when i was inundated with scam mail for about 6 months and then another 3 months after i cancelled my paypal account.    I refuse to use paypal as they obviously have problems with the confidentiallity of my email address.   Can you advise why I can't get passed this step in listing for ebay. Kind regards David ... View more

I want to change the starting price on my listing and am having difficulty in finding how to do it I am still in the preview stage any help would be appreciated Thanks ... View more

Hello ebay   The buyer of the dining table did not read as stated that the chairs were NOT included with the table, and would not pay for the table. He was also very rude. That is okay that he changed his mind, except that he left negative feedback to say that he wasted his time and money for a piece of rubbish, which the table is certainly not.   I believe this to be inappropriate feedback, and also quite nasty.   Kind regards, Pauline ... View more

the buyer was fine at the start, so i gave him god feedback. until he didnt respond and doesnt pay for items he won, i want to change feedback i left him ... View more

We’ve observed activity on your account that indicates you may be in violation of our “Offers to Buy or Sell Outside of eBay” policy. Offers to solicit sales or move transactions off the eBay platform are not allowed, including any member-to-member message asking to share contact information. If you engage in these practices, you could put you or your business, and your customers at risk. Sales made outside of eBay could be fraudulent and are not protected by the eBay Money Back Guarantee, the Seller Protection Policy, or other buyer protection programs. Keeping your transactions on the eBay platform ensures your customers a positive and secure buying experience. We encourage you to evaluate and adjust any practices that do not comply with the “Offers to Buy or Sell Outside of eBay” policy. Thank you, The eBay Team ... View more

I use my son's computer all the time. Sometimes, only sometimes, whenever I want to amend something e bay wants to verify who I am. They say they are getting 'no reply'. They keep ringing the wrong number. Two weeks ago approx. I spoke with two different e bay operators and asked them just to use my number and gave them my number. They are still getting it wrong. Now once again they want to verify that I am who I am.  They have sent me a message that they got no reply. (I told them before) the other phone numbers they have belong to my husband who is in hospital and he no longer uses them. I can't sell any more on e bay until they verify me. This has happened so many times. I spend nearly the whole afternoon trying to get in touch with them.  They have nothing in all their lists that cover this.  I  have given my number so many times to so many people. I am really, really upset to have to keep doing this. I am trying to send this to the EBAY COMMUNITY and it doesn't give me the opportunity to do that. Its not on the 'Choose a Board'. ... View more

Can I list in another category if I have bids? If so how as seems to be inoperative on revise. ... View more

Hello.   I am the seller. I sent a pre-paid parcel over a month ago to the buyer. They have just now contacted me to say that the parcel has not arrived. I had lodged the tracking details with Ebay, and when I checked them it says that the parcel is "in transit".   I have opened an enquiry with AP. Can anyone please tell me how long do they usually take to follow up? I think I read somewhere at least 10 days?   Also, what is the process for refund? Do I refund the buyer automatically and try to make a claim with AP, or do I get the buyer to open an undelivered item with PayPal?   I'm not sure as this has never happened to me before.   Thank you in advance.  ... View more

How do i add quantity available to an item and then how many are left.  I can't seem to find how to do this anywhere. ... View more

This buyer claimed she bought a pair of shoes from me that I did not mailed, I checked with paypal & even called them, They said NO money form bayliner555 & she wrote on ebay that i did notmail the shoes.  How can i correct the none sense she wrote. ... View more

HI I use ebay shipping labels and usually the ebay 500 g satchels,i have heaps of plain plastic envelopes ,can i use them or do they have to be the ebay ones when i print the shipping labels. Thanks Ash ... View more

 Hi i bought an item from a seller and didn't receive the item also asked for a refund which they said they would do and still no refund. It's been over 3 months now still no item or refund. ... View more

can you tell me about ebay, is ebay provide biding item to sale it ... View more

why can't i set the FREE Click & Collect service ... View more