eBay

Once I have listed an item at a bidding price, can I then add in a buy it now price? ... View more

Can I take an item I am selling off ebay ... View more

if you open an unpaid item case against buyer then they pay so you close case then they return item for a refund can i still get my fvf back and cancel the transaction as item would then be unpaid?? help,, thanku ... View more

The packaging for an item I am selling as "new and unopened" has torn since I posted the item 7 days ago.  It is therefore, unused and brand new but effectively "opened".  Should I cancel the listing and relist? It already has 3 bidders and will sell. ... View more

Somebody has made a bid on an item and has sent me a question stating they thought it was something else. what do i do? Can you retract a bid made or do i wait the 5 days left in the auction to see if they are outbid? ... View more

Someone wants to buy item and listing has finished -- how do I let ebay know so that fees can be taken out     ... View more

I want to displace paypal and use paymate. I have opened a paymate account. I have noticed that my advertised products do not have an option for pay by paymate only paypal. How to we get past this monopoly of paypal. ... View more

Hi, i have open a store in Ebay Australia, after 5 listing ... i have limit selling??? I need pay a store 25 AUD x month ... only x 5 listing?? I have another account from 2004 with 6300 feedback, and read in policy : http://pages.ebay.com.au/help/sell/sellinglimits.html If you already have an established seller account You may be able to increase the limits on your account if you have another, more established seller account on eBay. Your other account needs to meet all of these conditions: You've been a registered seller for at least 90 days. Your detailed seller ratings are at least 4.8 in all areas. If your account meets all of these conditions, follow the instructions on the Request higher selling limits page to confirm that you already have an established seller account. I have lose a lot of time with 3 assistant in chat ... but i think customer care DONT KNOW THE POLICY, or are competitor?? Ebay Australia need remove this limit, my other account is mike.oo , or .. why ebay write policy in this website?? ... View more

I want to revise my listing but can not sign in to do so. Keeps asking me to sign in. ... View more

I have recently bought A macbook pro and it seems Turbo lister will not work on it, what are the best options and are there any good free ones like turbo lister? ... View more

Hi everyone, I'm here from the U.S. Answer Center with a question about sellers who are registered with the eBay.Au site, and who want to sell internationally.   We had a member who is registered on this site come to our AC asking a question. The member has 3 feedbacks as a seller and is listing as shipping worldwide. One of our responders advised that the seller doesn't meet the requirements to sell internationally. eBay.com requirements say that a seller must have at least 10 feedbacks to sell internationally. I checked this site and I don't see that requirement.   Can any of the experienced members here help me with this. I don't want the OP to go away with wrong information. Thanks so much! ... View more

When I click on "change item location" and nothing happens.   ... View more

Hi, I have recently be made a Power Seller but I don't want to be one as I lose my 30 free listings a month. How do I op out?? I would be grateful for any help. Jen ... View more

In February I received Top-rated seller status (wow).In June I had it taken away.I still had 100% positive feedback but apparently 4 people had left negative private feedback in "item not as described".I find it hard to believe as the items have photos and accurate descriptions, I thought.No one has sent emails complaining about the items,whatever they were,or given me negative feedback.I always exchange items for people or give refunds.Ebay always wants us to improve our relationships with customers,do better,etc.How is this possible,1-to improve our product and or relationship when this can happen with no recourse for the seller.I questioned Ebay but not much came out of it.It does seem strange that I've had no direct complaints, who were these mystery unhappy buyers ... View more

I have a buyer who wishes to buy two of what I only have one currently listed. I do have a second one and have given them a price to sell both. How do I do this this within the ebay rules ... View more

Hi, I'm having trouble trying to find out how much Ive sold on ebay, is there a report I can create? Iphone app shows how much has been sold over the last 30 days but I cannot seem to find any more than this, also have tried looking on the main ebay site from pc but still no luck, any suggestions greatly appreciated. Cheers ... View more

I listed an item & the winner of the auction asked me a question just prior to end but bid anyway.  She won the auction and almost immediately started saying that she wanted to cancel the transaction & I could do a 2nd chance offer to one of the other bidders, kept saying the item was damaged but had no evidence of this.   I then followed ebay procedure and filed the unpaid item case I was going to go in and close & see that she had sent me an email.  Upon reading this email it went on about how she had a sick child etc & I decided to give her the benefit of the doubt & as she had paid for the item I gave her a full refund & wished her well with her sick child & said had I been made aware of her personal situation I would have been a lot more understanding.  I said I wouldn't leave any feedback etc & leave it all there.   She has now posted negative feedback saying I have told white lies etc   I have asked for a feedback review as essentially I have complied with what she wanted but now she's tainting my reputation.  No matter what I did with this seller she wasn't happy.  She also mentioned that she had been trading on ebay for 7 years yet her profile is very recent.  I wonder if there has been bad behaviour before & she's got a new ID?   What happens in this situation-I have done as she wanted to I can't understand why she would be so nasty? ... View more

I recently sold an item.  buyer came to pick but decided not to buy.  Gave no reason thenjust left. I now have re-listed the item but notice I am charged a fee for the tiem that didn't sell.  I read through the help but it is too complicated to make andy real sense.  Surely this is pretty comon and a simple option can be presented to customers.. ... View more

Does a seller have to accept a final bid? Do I have to sell if the final bid is to low? If there's no buy now price do I have to sell on last bid? ... View more

I have had a couple of cases where people weren't totally happy with their purchase (one item broke while in transit, the other thought they were getting something different). In both cases the buyers contacted me via eBay message and I agreed to a refund. I went to Paypal and simply did "issue refund" but the item still shows up on my "sold" list and the amount refunded is added to  my "Payments Not Received" amount. Am I going about things in the right way?   I guess my question is, what is the correct procedure when you are contacted by a buyer and you agree to refund. Is there anywhere on the eBay site where you can initiate this refund so that it takes it off the listing as "sold items". ... View more

There is another seller who is claiming that this is his Compliance Number, keep in mind that this is the same supplier as mine, same Heater Belt, and this same supplier may have given him permission to use the same number. On his eBay site he has posted this warning. CE certified manufacturer C TICK AUSTRALIAN  SAFETY APPROVED UNIT N22192 (this is our certified #) buy with caution from other buyers displaying this # outside of NSW Since this warning has been posted I have sold one Heater Belt and he sold seventeen in one week,I am 0.94 cents cheaper for the same belt. My question is, is he allowed to post a warning such as this? ... View more

The buyer left the negative feedback before trying to resolve the issue. The buyer misunderstood the title, sounded like she didnt read my auction discription when I stated as ' only 1 book is for auction' and I meant the buyer have the choice of up to 5 books to get. The only mistake I beleived I made was I thought I could list multipe item - but I could not because I am just an amateur seller.' Max 5 books' is ringing in the buyer's head as it was stated so in the title and she emailed me that I decieved her. I am non native English speaker, but I flown myself how 'max 5 books' becomes 'for 5 books' in the buyer's head. Still, I am accepting my failure of 'misleading title' and  I offerred refund or sending additional 4 books if she believed that was what she was expecting for the price she paid. No reply yet and I don't think I deserve this kind of punishment that the buyer only has a power to drive these kind of situations to rate me negatives when she ignored 'bidding for only 1 book.' I also had a similar case that the buyer rated me neutral after picking up the items from my house, not mentioning anything there but when he went back home to decide to complain 'the item was not as advertised' - I dont remember I 'advertised' the items at all - I have just described the item as I thought it was genuine explanation for the items. Why ebay would let this happen and allow them to make me down. Surely eBay should change that nobody can leave a negative/neutral feedback until going through resolution? I really would like to apeal my case somewhere but I cant find anything that suits for my need! ... View more

I'm tired of being so nice and giving the buyer all the time (& excuses why they don't pay in time). So I'd rather just be able to "ban" them from bidding on my items in the future. Is there a way to do this? ... View more

i have tried selling trademark brand items eg, chimmy choo handbag,loius vuitton,guess ect but get a suspended account for it. what makes it SO OK for others to sell these brand names. would appreciate any info. thanks ... View more

Hey guys!   I'm doing my first lot of sales in a long time. I've recently sold an item, and the buyer has asked for more time to pay for it on several occasions.   I'm reasonably certain that the buyer has been buying other things while giving me the run-around. Is there any way for me to check that?   Thanks! ... View more

I sold and item then put in a cancel transaction request a few days later as the buyer didn't pay (scammer sandm2001-07 remember it!!) the buyer never responded to any of my emails after I wouldn't give my bank details and asked her to please pay though PayPal anyway... I made a cancellation case and my case details still say that there waiting on a response from the buyer, what happens if the buyer doesn't respond at all? how does the case finally close?  I'm worried i'll get a final value fee. ... View more

Can anyone tell me how do I get rid of questions at the bottom of my add ... View more

I have a user id with a 0 feedback and another id with a much higher feedback. How do I let buyers know that I have a good feedback score until I build up the 0 feedback score? ... View more

When I view my listing on Ebay.com.au does this add another number to the counter at the bottom of the product to see how many people view this page when I check on the listed products I have put on? ... View more

I have just had  my worst experience as a seller on eBay. After receiving very angry emails saying item not as described, I asked the buyer to return the item to me (I doubted that it was my item) but the seller insisted that it was. My item was actually still in transit, received the day after the other item was posted back to me.  This seller was so irate.  Eventually the apologies started coming back via email,  but I could not believe the the rage this buyer showed, it has been  most stressful.  FEEDBACK????? ... View more