Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

[lm-entertainment]

Hi everyone! 🙂 

I've been using the new ebay / AP XS Satchel since the beginning of the month as they have a 50% off postage cost until 30th May. 

I've used them successfully up until today - but now when trying to print labels - they are showing the full price ($8.55). 

I was wondering if anyone else who has been using the satchels successfully with the discount is having problems getting the 50% off now? I spoke with an ebay live chat agent and they seemed to know nothing about the issue and said the promotion for 50% off does go until the end of May. 

Have gotten another person I know to try printing one on their account but they also aren't getting the 50% off. 

Trying to gauge whether it is an individual problem or everyone who uses them is experiencing the issue?

Thanks in advance! 

[ramcycle2010]

I spoke to an agent via chat and mentioned some sellers had already received a follow-up email and had been refunded the difference.

The agent told me that they had not issued any refunds to any sellers, and that the issue was ongoing. He said I had to wait a few days to receive the update via email.

Was also advised to hold off sending parcels until the issue was resolved. How on earth can that be good advice, buyers don't want their parcels arriving late, and I don't want any defects for not posting on time.

[davewil1964]

AP will be offering them directly in July. I'll wait till then.

[curraone]

Message 32 of 42  

just quoted a previous post

[lm-entertainment]

yeah - absolutely horrible advice by the agent and a flat-out lie. ive attached the message which was

in the "from ebay" section of my messages that i got when they refunded me 50% of the postage purchased via AP. i too was going to wait and see if it was just a glitch - but didnt want to screw with my postage times. 

[grannytakesatrip17]

Hello dave, could you please provide a link to this welcome information.

Thank you 🙂

[davewil1964]

https://auspost.com.au/disruptions-and-updates/pricing-updates

[grannytakesatrip17]

Hello again dave, I have already purchased and received 3 huge boxes of these satchels.

Do you or anyone else know if these “ebay” satchels, can be used with an Australian Post printed or hand written label, then paid for at AP please.

[ramcycle2010]

Feeling relieved to have just now received a refund and follow up email. But what a drama getting there!

"This is a follow up email in relation to the chat we had earlier regarding postage label promotion from eBay for 50% off postage label.

Allow me to share the Promotion runs from 1 May 2025 to 20 May 2025, as eBay reserves the right to cancel or change the Promotion at any time. As this is also mentioned in T&C of the promotion which you may go through using below link.

Link for Promotion T&C - https://www.ebay.com.au/sellercentre/promo/250g-label

Firstly I apologise for any inconvenience that has been caused to you as this promotion ended.

However just for you we have made an exception to credit 50% fee for postage label generated during time period 20 May 2025 06:45 pm to 22 May 2025 06:45 pm for Eligible postage label means, label with following services:

Sendle 250g Parcel Pickup

Sendle 250g Parcel Drop Off

Australia Post Standard Extra Small Satchel.

I have made sure you have received credits in your account for postage labels purchased during above mentioned date, which is reflected back in your account, also you may use the link below to confirm same."

[ramcycle2010]

I believe these satchels should be available for purchase at Australia Post outlets from the start of June.

So I imagine you can use the ones you have and pay the postage at AP.

A hand written address or AP printed label should be fine.

I think these xs satchels will be treated just like any other AP Satchel you might already have or can purchase from AP.

[ramcycle2010]

I'm sure I read that you can use the xs satchels with AP from the start of June, but I've just read this:

"Extra small available from 1 August 2025 from Australia Post Online Shop or Post Offices."