Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

[lm-entertainment]

Hi everyone! 🙂 

I've been using the new ebay / AP XS Satchel since the beginning of the month as they have a 50% off postage cost until 30th May. 

I've used them successfully up until today - but now when trying to print labels - they are showing the full price ($8.55). 

I was wondering if anyone else who has been using the satchels successfully with the discount is having problems getting the 50% off now? I spoke with an ebay live chat agent and they seemed to know nothing about the issue and said the promotion for 50% off does go until the end of May. 

Have gotten another person I know to try printing one on their account but they also aren't getting the 50% off. 

Trying to gauge whether it is an individual problem or everyone who uses them is experiencing the issue?

Thanks in advance! 

[ramcycle2010]

I spoke to an agent via chat and mentioned some sellers had already received a follow-up email and had been refunded the difference.

The agent told me that they had not issued any refunds to any sellers, and that the issue was ongoing. He said I had to wait a few days to receive the update via email.

Was also advised to hold off sending parcels until the issue was resolved. How on earth can that be good advice, buyers don't want their parcels arriving late, and I don't want any defects for not posting on time.

[davewil1964]

AP will be offering them directly in July. I'll wait till then.

[curraone]

Message 32 of 42  

just quoted a previous post

[lm-entertainment]

yeah - absolutely horrible advice by the agent and a flat-out lie. ive attached the message which was

in the "from ebay" section of my messages that i got when they refunded me 50% of the postage purchased via AP. i too was going to wait and see if it was just a glitch - but didnt want to screw with my postage times. 

[grannytakesatrip17]

Hello dave, could you please provide a link to this welcome information.

Thank you 🙂

[davewil1964]

https://auspost.com.au/disruptions-and-updates/pricing-updates