NEW FVF on postage system A TOTAL MESS

[chameleon54]

I,m trying to work my way through a range of problems with the new FVF system on postage and just finding it a mess. I,ve had a buyer purchase a range of items and pay for them individually. Then they ask for combined post discount. If I do a partial refund, I need to PHONE CUSTOMER SUPPORT ( What the !!! ) to explain what has happened to claim back fees. Questions are being raised on other threads about normal combined post. Are we charged the FVF on total original listed price or combined invoice ? Lots of confusion and different answers depending on who you ask. I,ve had a number of international sales the last few days. With AP's ridiculous costs ( to make up for China imports )  and ebays 10% FVF on international post charges, the costs are out of this world. Frankly I'm embarassed to send the invoices.  COME ON EBAY - Issue some statements to clear up the confusion, answer some of the commonly asked questions ( REAL ANSWERS not just some airy fairy spin to try to deflect criticism ) and review the 10% FVF on International postage costs to bring your policy into line with what you offer sellers in other countries. YES I'M FRUSTRATED AND ANGRY !!!!!

[gkam2]

I got my first FVF on shipping yesterday, sold & mailed three items to a value of $18.00, postage was $11.50 and the FVF on shipping was 40c. about 3.5%. Not the 9.9%  that we were warned to expect. Go figure.

[digital*ghost]

I agree that there are a lot of issues that need clarification right now, and it's simply poor form for there to be so many unanswered questions.

Just a couple of things - because I'm able to accomodate automatic postage discounts, the FVF on shipping is being charged on what the buyer pays, not the total of separate postage amounts (and I can only presume that will be the case where an invoice is issued prior to payment).

I've had a couple of purchases now where the buyer bought from listings created prior to the 6th, and some that were created or rolled over after, and the FVF has only been on a percentage of the shipping. (For example, 5 items where only one is eligible to be charged FVF, the postage charged was divided by 5 and the FVF percentage was charged on one fifth). 

The system for overpayments / FVF  etc for individual payments sounds like a PITA, I have on all my listings that separate payments = separate packages, but I will issue an overpayment refund and combine in some circumstances. Not sure how I'll go about that yet. 

[chameleon54]

Its one of those days and I've had enough !!!......... Its a beautifull sunny day here so I'm off for a nice drive through the green hills ( coffee at my favorite bakery )  to my hobby farm to check the new born lambs and do a bit of work in the sunshine. I'LL BE THINKING OF YOU ALL......... LOL.

[cherry*135]

The FVF is on the total cost to buyer.. what they pay (combined cost of postage) not the individual amounts for postage in each listing.

If items were listed before 6 May and sold afterwards, they don't have the FVF applied to postage, so that may be why some sales haven't had it applied an some do at todays date.

How do other countries deal with combined postage? They have had this new system for awhile now. eBay reps should know how to deal with it by now and be able to advise sellers who ask about it.

They (eBay ) probably have the thought that if buyers willings pay too much postage ( individual amounts instead of waiting for combined).. to0 bad for them, don't need to refund them.. more FVFs for eBay if the amount is not reduced.

[cherry*135]

To clarify - FVF is on the  total cost to buyer - the amount they actually deposit in sellers account (through paypal, bank deposit etc)

This is unfair to Australian sellers: and review the 10% FVF on International postage costs to bring your policy into line with what you offer sellers in other countries.

[*crikey*mate*]

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@am*3 wrote:

The FVF is on the total cost to buyer.. what they pay (combined cost of postage) not the individual amounts for postage in each listing.

If items were listed before 6 May and sold afterwards, they don't have the FVF applied to postage, so that may be why some sales haven't had it applied an some do at todays date.

How do other countries deal with combined postage? They have had this new system for awhile now. eBay reps should know how to deal with it by now and be able to advise sellers who ask about it.

They (eBay ) probably have the thought that if buyers willings pay too much postage ( individual amounts instead of waiting for combined).. to0 bad for them, don't need to refund them.. more FVFs for eBay if the amount is not reduced.

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AM, you have to remember, that somewhere there is a major breakdown in eBay behind the scenes communication

remember when a Customer Service Rep told me to contact LiveWorld about a TECH issue - even if it was a moderation issue, Lithium hAD ALREADY REPLACED lIVE wORLD 5 months EARLIER!

She then asked MR how I knew that lithium were now the board moderators and asked ME for their contact details so that she could verify MY information as she had "the most up to date info ion the screen in front of her"

Then the next day she PM'd me and told me that I had to contact Liveworld and gave me their contact info.

[*crikey*mate*]

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@am*3 wrote:

To clarify - FVF is on the  total cost to buyer - the amount they actually deposit in sellers account (through paypal, bank deposit etc)

This is unfair to Australian sellers: and review the 10% FVF on International postage costs to bring your policy into line with what you offer sellers in other countries.

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I wonder why they do this in the US but not in the UK?

and AFAIK, we are the only 3 countries that have this fee structure, so it really is only one country that has the international thingy, unless there are more than just us three countries, are there?

[jorayjen-1]

Gday All!

I hate to break it to you - but the latest (after 30mins with CS) is that fvf on postage is calculated when Buyer clicks on Confirm...

Now, to get any creadits back from eBay, I need to ring/email eBay and let them know the record number and details of transaction and the postage paid and then they will credit my account within 24-72 hours.........

Most of my sales are combined for cheaper postage so they will be getting lots of emails from me.

Maybe if they get enough of these emails, they might make it easier  ... we can wish, eh? 

They keep changing their minds...

Take Care

Jo

[*crikey*mate*]

see above

fees on postage are NOT attirbuted to your account until the cistomer goes through checkout and pays