eBay Help
Selling
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Start a conversation

More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

Announcements

Click to read the latest Announcements from eBay!

The eBay for Business YouTube Channel

Visit the eBay for Business YouTube Channel for selling help and how-tos.

Seller News: April 2025

Stay ahead of the curve by diving into our latest updates.

Play Pause

Forum Posts

Start a conversation

Customer email address not collected

I use Australia post for all my label needs. International orders require an email address be entered. eBay don't collect a customers email address so what email do I enter? I don't feel like asking a customer for this information is going to ensure ...

Mypost Business

The new method of calculating your savings band started today for which I was not looking forward to. Have been on band 4 for a number of years based on 20 parcels per week . Starting today you needed to spend $250 per week to get the same band 4 dis...

EBay Commerce GST on Sales

Hi Please tell me. I have an eBay commerce store in Australia. I am registered to collect GST with the ATO. Does eBay pay the GST they collect on my behalf to me or to the ATO? if they pay it to the ATO, how do you code this in your own books since y...

User avatar by • Community Member
  • 972 Views
  • 21 replies
  • 0 Helpful

No ebay emails to computer

Am not receiving emails from ebay and cant find any phone contact details anywhere to get issue resolved can anyone help??

User avatar by • Community Member
  • 200 Views
  • 3 replies
  • 0 Helpful

Resolved! Store Categories Not Showing Up in Listings

I recently conveted my listings to an eBay store. I took the time to put each one of my listings in my store categories. The problem is, my store front, nor the listings show my store categories. All that is showing up is the original eBay categories...

User avatar by • Community Member
  • 373 Views
  • 3 replies
  • 0 Helpful

Resolved! My listings are on ebay.com but not on ebay.com.au

Hi All, I hope someone can shed some light on my issue. I do not offer international shipping and only want to sell my items within Australia. However, I found that my items are appearing on eBay.com. Additionally, when I attempt to create a new list...

seller cancellation still pending for item arrived broken

Hi I would kindly appreciate your help please. There is no ebay contact number and I tried the automatic assistant . First time I posted an item and arrived broken. I don't want it returned. I tried to refund the buyer but there was a technical issue...

User avatar by • Community Member
  • 275 Views
  • 2 replies
  • 0 Helpful

Resolved! My listing is in US dollars

When listing an item this afternoon, it would only let me choose from U.S. shipping companies and then it was listed in U.S. dollars. I was definitely on the Australian eBay site; it said, ".au" at the end; however, during the process of listing (goi...

Resolved! Unauthorised discount

I have noticed that Ebay gave 20% discount on an item I am selling, to a buyer and I gave no authority for the discount to be applied. There is no way I can find on Ebay for me to address this issue. It seems they can do whatever they like and we the...

User avatar by • Community Member
  • 276 Views
  • 7 replies
  • 0 Helpful

Resolved! Bid Retractions and Non-payment

Hi all,I've had a few issues lately with buyers. Two that have failed to pay/communicate and one bid retraction. One was automatically cancelled due to non-payment so I was unable to leave negative feedback. What's the deal with that? There isn't eve...

eBay has an image problem (literally)

Incoming rant (I realise eBay won't read this, but I'm annoyed). Can someone give me one (just one) good reason why eBay puts a grey tint over photos on storefronts now? eBay says they prefer clean, white backgrounds wherever possible, so I comply - ...

New seller account verification

I have been asked to verify my bank account as a new seller as my sale proceeds are currently on hold. The prices uses trustly as a third party to verify my bank account. Has anyone had any negative experiences with trustly?Thank you

User avatar by • Community Member
  • 157 Views
  • 2 replies
  • 0 Helpful

May Sales slump?

Has anyone noticed a significant slump in business on eBay Australia this month? I've informally surveyed a few sellers I know and each one has noticed a reduction in business. Cast your opinion by selecting from the poll in this thread. Cheers!

Legit Item removed 2 months after  the sale was completed

Item: 204706611151 Pokémon Black 2 GENUINE PAL AUS -RARE for Nintendo DS,3DS Item Sold on 27th of march and delivered 2nd April and buyer was happy with the itemIt was part of my collectionafter 2 months I have received a message from ebayItem has be...

User avatar by • Community Member
  • 318 Views
  • 4 replies
  • 0 Helpful
Labels

Featured Posts

Top