eBay & PayPal advising different shipping addresses for a buyer.!

[tazzieterror]

Last week eBay started including the buyer's shipping address in their "Sale confirmed:..." emails.

Today I have made a sale, and the shipping address in the eBay email is different to the shipping address given in the PayPal payment confirmation! What fun!

Obviously I'll check with the buyer and alert eBay to the discrepency, but just wanted to make this issue known so others can avoid a potential problem.

...And while typing this, the buyer has responded to confirm that it is the address provided by PayPal that is correct, and that the one displayed in eBay's email is a previous address from 7 years ago. So it looks like eBay's system can potentially source the incorrect address from their records.

When I go to create the shipping label through eBay, however, the correct address (i.e. the PayPal sourced one) is being displayed.

Go figure.

[tazzieterror]

---

@*tippy*toes* wrote:

So are you saying that once the buyer has paid via PayPal, the address in the Order Details, or if you go to print an eBay label, is incorrect?

---

I'm saying in some instances, eBay's sale confirmation email is instructing sellers to post to an incorrect address.

[*tippy*toes*]

But you aren't sending it to the address that eBay gives you in the email. You send it to the address that PayPal gives you after payment, which will also adjust the address in the Order Details if it's being sent to a different address than the one on file.

If you send to the address in the email and the buyer has opted to send it to a different address in PayPal, you have zero seller protection, and probably an unhappy buyer. 

[tazzieterror]

---

@*tippy*toes* wrote:

But you aren't sending it to the address that eBay gives you in the email. You send it to the address that PayPal gives you after payment, which will also adjust the address in the Order Details if it's being sent to a different address than the one on file.

If you send to the address in the email and the buyer has opted to send it to a different address in PayPal, you have zero seller protection, and probably an unhappy buyer. 

---

I must be unique in my ability to foresee circumstances or workflows where eBay emailing a seller with the wrong postal address could cause problems for one or both parties in the transaction.

Thank goodness PayPal is always going to be around to send through the correct details! 🙄

[padi*0409]

---

@tazzieterror wrote:

Thank goodness PayPal is always going to be around to send through the correct details! 🙄

---

And there you have it, what happens when Managed Payments come in, will Ayden be advising the seller of the Paypal address (if Paypal is available) or will eBay's interpretation of the buyer's address be given to the seller ????

[davewil1964]

---

@padi*0409 wrote:

---

@tazzieterror wrote:

Thank goodness PayPal is always going to be around to send through the correct details! 🙄

---

And there you have it, what happens when Managed Payments come in, will Ayden be advising the seller of the Paypal address (if Paypal is available) or will eBay's interpretation of the buyer's address be given to the seller ????

---

I imagine it will be the same as now. Once the buyer pays, the address they use at checkout will be the one displayed in Order Details.

[lyndal1838]

---

@tazzieterror wrote:

---

@lyndal1838 wrote:

---

@*tippy*toes* wrote:

It's not an uncommon occurrence and I'm not sure why eBay would be "looking into it", because anyone can get an item sent to anywhere that isn't their residential address. There is nothing wrong. There is no fault. There is no technical glitch. It's a buyers right to get their parcel sent to any address specified at checkout.

---

I am with Tippy on this one.   I do not understand why the address given by ebay before the customer has paid and specified where they want the items sent to has any bearing on anything.

In all the time I have been using ebay the seller has always been instructed to send to the address specified by paypal after the buyer has paid.

I am at a loss as to why this is even the topic of a thread, let alone a thread that has gone on so long.

---

The topic is less than a week old - I wouldn't have thought that's such a long time, particular given your seniority.

I think you might be another who hasn't grasped the issue properly. 

---

Yes, my bad....poor choice of words.....the topic is not old by time but has many more posts than should have been necessary to solve the problem.

Not sure why you think I have not grasped the issue properly.

The issue is that if a seller wants seller protection they have to send to the address specified by paypal AFTER the buyer has paid and specified the address they want the item sent to.   As far as I am aware it has always been that way since paypal became a mandatory payment method.

If you don't want seller protection then by all means send it to the ebay address that may or may not be where the buyer wants it sent.

[tazzieterror]

---

@lyndal1838 wrote:

---

Yes, my bad....poor choice of words.....the topic is not old by time but has many more posts than should have been necessary to solve the problem.

I don't have a problem that needs solving - I'm warning others that there is an issue to be aware of.

Not sure why you think I have not grasped the issue properly.

Becaue your reply included the phrase "...I do not understand..." and also "...the address given by ebay before the customer has paid", when what I have described are incorrect details provided by eBay AFTER the customer has paid - it makes me think you haven't read through my initial posts properly.

The issue is that if a seller wants seller protection they have to send to the address specified by paypal AFTER the buyer has paid and specified the address they want the item sent to.   As far as I am aware it has always been that way since paypal became a mandatory payment method.

No, the issue is that eBay are emailing incorrect shipping instructions in some instances - it is self-evident why this could be a problem.

If you don't want seller protection then by all means send it to the ebay address that may or may not be where the buyer wants it sent.

Therein lies the problem - eBay has instructed that items be sent to the PayPal provided address...but now are also giving instructions to send to X address, where X is usually the same as the one PayPal advises, but sometimes not.

As for seller protection, I'd *love* to see eBay try to argue ineligibility for seller protection because you sent an item to the address they instructed you to.

Anyway, It's all well and good for experienced sellers who know the system, but for someone relatively new to selling, they could easily be caught out, especially in those instances where PayPal's payment confirmation emails lag significantly behind eBay's (something I still experience regularly).

[the4masters2013]

No, not the first mistake but the first worst mistake, if that makes sense.

This site just seems to be more glitchy as time goes on.

[tazzieterror]

---

@the4masters2013 wrote:
No, not the first mistake but the first worst mistake, if that makes sense.

This site just seems to be more glitchy as time goes on.

---

It does. As some others have alluded to, recent issues might in part be due to preparations for switching over to the managed payments system.

Apart from the problem described, in the last 24 hours I've also encountered an issue with my monthly payment of selling fees, a promotion saving that wasn't applied when an item sold (though I get that regularly), and generating a single shipping label resulting in two identical charges for the one item.

It is 'glitchy Friday', but still...

[tazzieterror]

---

@lyndal1838 wrote:

I am at a loss as to why this is even the topic of a thread, let alone a thread that has gone on so long.

---

 

The prosecution rests, your honor.