eBay

I have a faulty product, I only purchased it less than 3 months ago. I can't contact the seller and I can't contact eBay. If I don't get a resolution, I'll never buy from here, ever again. Further I'll be sure to tell anyone who'll listen about how **bleep** this platform has become. ... View more

The item number is  ... View more

If a seller has 100% positive feedback then gets 1 negative feedback they drop to 99.5%  If seller has no negative feedback for the next 12 months then they go back up to 100% Ebay's algorithm & policy doesn't even allow a seller to gradually climb back up to 100% over a reasonable period of time. The seller ends up getting punished for 12 long months   ... View more

I have done this multiple times to no avail. Checked Thunderbird (Junk/spam etc.) as well as the webmail of the Messaging Co. - nothing. Even tried another email, same result. I am consolidating email accounts is the reason for this. Advice please ... View more

Hi everyone,   Each month I receive this invoice for a monthly fee but I'm unaware of what I'm being charged of? The invoice itself does not tell me what fees I'm paying for   If anybody could clarify this for me that would be great   Thank you ... View more

I would like to know why I'm paying monthly fees on my eBay plus. ... View more

  I've been an eBay plus member since June-12. The non-ebay plus code works. But the eBayplus only code doesn't.. ... View more

I have been getting emails from ebay for years  then the saved searches stopped  and the emails from sellers have now stopped/     Spoke to "ROBOT"  after about 15 minutes got onto a person did what they suggested  still no emails.  Dont really want another round with the robot to get to a person. Any suggestions.  Have checked junk email files   my email has not  changed. ... View more

The ebay plus annual amount ($49) came out in April 2024 and then again in May 2024.   I rang ebay 16th May and they checked and agreed I had been charged twice and advised a refund would be processed and it would take about 5 business days.  On the 6th of June I rang as I had not received a refund.    My call was escalated to a different area and that person advised it was a technical issue affecting thousands of customers.  I was told my case would receive priority and a refund would be made.    Why is this taking so long? ... View more

v2_2c3bf2d5-e929-440f-86aa-b790131e355b_2_6  Can you tell me what the goods were on this invoice please? ... View more

I am NOT receiving my emails from eBay, all my account setting seem to be correct.   Has any had and solved this issue?   How can I notify an actual person to address this issue and not a stupid Ai chatbot?   Does anyone have a direct contact email address for ebay accounts?   ... View more

the advertising on ebay page is a scam ... View more

I tried to cancel membership but found out no way to do it after swimming the loop. So... I close to my account and wait to their response. I am SICK of their attitude remove the cancel option in any page. ... View more

Whilst cancelling eBay Plus I was offered a $30 Gift card to stay. I accepted, then 10 days later (as my previous sub expired) I was charged $49. All good so far. The Offer stated "up to 14 days for the Electronic Gift Card to be issued" Well we are sell beyond the 14 Days since my CC was charged Three Live Chats plus another Phone call chat  - all same the same thing. We have escalated it. Please wait. No time frame. no idea when it will be issued. Four days and counting. Why doesn't eBay have an Australian Complaints line? ... View more

I don’t have drivers license or passport. How do I upload other ID? ... View more

I have tried all of the ways suggested and cannot locate the option to 'edit membership' ... View more

Hi,   OId email account is deactivated, no longer can recieve or send emails, or log into it.   Created my ebay account 14 years ago, can still log in through google federated login, but cant update my email to current gmail, as only verification is through my old deactived email.   Advice from the CS is to create a new ebay account, no other recourse.   update your policy to allow other authentication methods.   Have a nice day,   Cheers,   ... View more

I'm always working and I work with my hands, on the other hand what does eBay expect people with arthritis to do? Explain the entire problem through texting? I'm not a fan.   I'm currently dealing with two sellers who aren't posting and have questions about a new account, texting will take two hours when it'll take 5 minutes on the phone. Still not a fan. Looked for a way to contact eBay to complain about this new way of doing things, can't find it. ... View more

Can anyone tell me if they have the same problem? ... View more

This is desperate.  I have to go to a Community board to ask how I can actually get hold of EBAY to ask them why they are billing me an amount every month. I tried their HELP - and the Contact Us leads you down a path and you cannot get to send an email   If ever I saw a way to screw your brand up, this is a great way.   Can anybody help me - I just want to get hold of someone at EBAY and ask they why they are billing me. I could close my account but that's probably next step if I cannot solve this ... View more

For some months each time I go to bid on an item a message appears that I have a history of unpaid items & so are barred from further activity. Have no idea what this is all about as I have never owed anyone any money. Have bought successfuly on eBay for over 20 years & sell very little. How do I go about unravelling this mystery ? ... View more

How do I change the security questions associated with my EBAY online account? ... View more

I have been downgraded as a seller for  "cases losed without seller resolution".  While I was on holiday in Bali I received a complaint from a buyer that his order had not arrived. When I tried to respond I found that I could not connect with eBay Australia. Two more messages arrived and the matter was settled in the complainants favour due to the fact that I could not respond. If I had been able to reply I would have told eBay that, when I could not find the item, I had ordered a copy for shipping to the buyer. Subsequent to that PayPal refunded the buyer. The buyer received the item shortly thereafter and I appealed to PayPal who, when they checked the tracking number, ascertained that the buyer had collected the record and reversed the refund. I would like eBay to remove the complaint and restore my previous rating. ... View more

Why is the ebay chat not working? Tried many times but keep getting message : "Something went wrong. Please try again later. You can also get more info searching online help. "   Already tried different browsers and laptop and mobile phone app ... View more

I have sold an item I also have for sale in eBay. Now I need to cancel/delete that item in my store and I cannot see any simple way of doing that. ... View more

Cancel my cashback account ... View more

I want to cancel my eBay plus membership  ... View more

I'm given a link which leads me nowhere, just going in circles with nothing relevant to my closing the account. Need better instructions here! ... View more

HOW DO I CONTACT CUSTOMER SERVICE ONLINE THROUGH EBAY ... View more