eBay

magennta03

Hi , I am hoping someone can help clear up an issue I am having at the moment. I bought an item from a seller, in which the postage info states that you have several options, 1. free post, 2 Express Post- There is a $4.50 fee to post anywhere within Australia. With Express Post, delivery time can be between 1-2 business days if you are in a Next Business Day. 3.Registered post $4.50 OR 4. Express Post W/ Insurance- There is a fee of $9 to post anywhere within Australia. This Method of postage comes with Insurance in the case where the item is lost or damaged. The delivery time is 1-2 business days excluding weekends Now the options that came up in check out were all of the above but with one difference the Express post with insurance was listed as express post platinum. I chose the platinum option as I wanted this item quickly and it had insurance , yet when my item arrived it has been put into a normal express post bag NO INSURANCE After emailing the seller and asking why did I pay for 1 thing but get another, I recieved this reply - "On our game description in the Postage section we have advertised the $9 option as Express Post/With Insurance however under eBay section it comes under Express Post Platinum. What we advertised and hat we have posted is infact correct. If you check with your local Post office the price of the Express Post satchel that your item was posted in $9.70 so we did not over charge you." so my question is am I right in being upset as I feel like I could have saved myself $4.50 and just paid for express post? Thanks for your help 😃

mars1570

What is the cheapest way to send a mens suit by Australia Post within Australia

magsag66

I have just received an item that was unfortunately damaged during transit. Registered post was paid for and entire payment processed through paypal. I believe the item was packed appropriately by the seller. Having never received a damaged item before I am not sure what/who to contact next. I could do with some helpful advice. Thanks.

kennethian2012

I had asked the trader to double box the radio,which he had done. I also asked him to post it registered with signature,which he did. I paid by PayPal promptly and he hadn't and still hasn't invoiced me for the additional costs. When the set arrived, it was in a disassembled state with the chassis floating around inside the cabinet.The speaker had been torn from the baffle board,one control shaft was broken off,two knobs were broken, the dial glass was broken. If the set was screwed together, as the pictures on the eBay listing portrayed, then the set would have survived the trip. The seller stated that the set was for repairs or for parts. The most valuable part, the dial glass, which was the main reason I purchased the set was broken in transit. I have asked the trader for a partial reinbursement for the galss,to which his response was, It's not my problem what happens in post. I have emailed him to promise the extra post costs. There is now no response.

soandso56

Second attempt....my seller says he has posted my item but it isn't showing as posted in my ebay....where do I go from here? He has a low feedback rating but all positive so far. If it isn't showing in my ebay does that mean it hasn't been posted or he hasn't marked it as such. Thanks in advance 🙂

1942_gettings

Hi hoping someone out there can give me some info.... I was contacted bu a buyer last Thursday (02nd Aug) saying she had not received her item and when was it posted.....It was posted on the 23rd July along with 6 other buyer's items (which have all been received as i have been sent FB) She needed for that Sunday All post is sent via Aus Post and not tracked as postage is $1.20 i put the stamps on and take them to the post office counter. I replied with the address i had sent it to and told her i pop on the envelople 'Please do not bend' and if she has a letter box that is small she might want to check with Aus post to see if they have taken it to the post office....she confirmed the address was the correct one, i then gave her the option of me emailing something through that she could print off and use for her celebration....i did not hear back from her so emailed her once again on Sunday to ask if it had arrived. Today she has emailed saying it still not there and she wants a refund? What would you do?! Thanks in advance for any help

liamnik08

i purchased an item on the15/7 , i emailed the seller a few days ago because i havnt received the item yet, he told me that the item was signed for on the 24/7, i have never had this problem before and i dont know what to from here.......

wendy9456

Hi I do not offer overseas postage on most of my items anymore but I am considering it again for the 45 rpm records that I sell. But as these items can be posted as a large letter the cost can be kept down BUT sending a large letter item I do not have proof of postage. The item is not a document so can't be sent reg post international letter rate. The only rate I can find is to send Registered post international as a small parcel under 500 grams and that makes postage so much more expensive. eg. large letter $7.05 compared to $23.00 for a small parcel. Just wondering how other record sellers or sellers who send similar items overseas deal with the problem. I would really appreicate some advice. Thanks in advance

babybutch

I recently bought an item from an International seller who posts 'Worldwide'. The price quoted for postage to Australia as per listing was EUR 15.00. Paid for the item immediately via Paypal. I have now received an email personally from the seller claiming that the shipping cost to my address is very high and it is going to cost EUR 100. They claim they cannot send the item unless I pay this amount and have offered a refund back via Paypal. I have sent them a message via the message centre asking them to honour the said price of postage as there was no mention of postage being revised or different as per their listing. Awaiting their reply, but just wondering what I can do here. Do they have to honour the listing? Thanks,

griim23

i have bought an item from a seller in the uk, and i was told that it should take 4-7 business days to get here to sydney. its been nearly 3 weeks now, and im starting to get worried that i might have been ripped off... is there anyone that has been in a similar situation that has pulled through in the end? thanks

fatchick56

How do I send invoice for postage only as item was pick up only but buyer now wants it posted and has already paid for item.

teatortay

I had a problem earlier with click & send not accepting postage codes. Thank you for the replies on that posting. Now I can't get it to print out my label. I have paid with credit card which is showing on my bank account. The info for the label is showing up in shopping basket but needs paying for which I have already done. Is it only me that has problems with click and send? Sorry for taking up your time....Patricia

featho56

Need a courier that deals in fragile freight.

hookstar66

I have been waiting for a parcel from the US for 3 weeks now, seller is away so I am unable to contact in regard to this. What is a sufficient time frame for a parcel to arrive here? It was posted First Class Mail International LJ289866925US on the 6th of July, as an International letter, when I checked on the tracking number. Does anyone have a bit of insight to this or can advise exactly how long I should wait. Any advice is appreciated:)

ariesa75

I bought the item on Saturday (21.07.12), paid with PayPal. Contacted seller on Tuesday (24.07.12) she said she will post it "tomorrow" meaning Wednesday but the item still isn't marked as posted and seller is not responding to emails? Should I try to get my money back via PayPal?

trusteduserid

Hello to all, I'm new to ebay and have (apparently) been given tracking numbers to track my shipment. Problem is that no matter how hard i try i cannot seem to track any of the items. My items tracking numbers are: LN308425401US and CJ225943332US if anyone can confirm why i am having troubles it would be muchly appreciated. The orders were (apparently) sent on mon 23

cotesudlinda

I have just bought a jetmaster in Newcastle. Is there a company that picks things up in NSW to go to Sydney?

teatortay

Hi! Recently I had postal charges questions and was advised to use click & send. I have been trying to do this but it won't validate the buyers postcode which is automatically filled in by ebay. Any help gratefully received.!!!

jwat7064

I want buyers to have the choice of local pickup and delivery, how can i do this, the help section told me to press the (+) button to add options, but there is no such button, and the add options menu has no such option either!

vitamins_online

Hi all..I just started selling on ebay, and recently I have a few buyers from overseas, and my question is when I send the items from australia post to overseas, I need to tick the option as a gift, merchandise, documents, commercial sample, or other..does anyone know which one I should tick? any helps would be really appreciated! 🙂

mummy_2502

going to leave feedback i noticed theres differant sellers, is that normal? do i mention it in my feedback at all?

696odonnell

medium sized package

naomi7009

I recently purchased 2 items from the one seller which had postage of $12 each. The combined postage for the two items was only $11.75. Can I expect a refund for the remaining amount ($12.25)?

birch180

Hi i brought an item the other day i asked seller how much postage cost she went and found out it was $30, i thought was a bit steep but put a bid on item and won it, so paid for item plus postage cost, item arived today it says on the front $20 postage it was wrapped in an old cardboard box so materials would of cost nothing to wrap it. should i say something.

sallyanne101

I recently won an item on ebay, (paid for item on 9th), after a delay in seller posting the item of four days, (posted on the 13th) now i get a email saying the parcel was returned to the seller damaged?. I have been offered a refund, though nothing has been refunded yet. I feel maybe the seller was unhappy with the sold price, as i was the only bidder. Maybe they refunding so they can re-sell later? Obviously i have to accept refund/reason for not recieving my won items, just seems odd is all and i was hoping to get the items i won and paid for. If it is normal then fair enough, but if it is a lie then thats not fair.

cazcaz76

I've posted similar sized packages with auspost, and they charge me $6.60. But I see some people selling similar items and they're charging less for postage. Is there a cheaper way of sending these small items? How should I package these items and what sort of parcels should I be buying? Do I buy them from auspost or somewhere else? Any advice would be much appreciated!!

c15caterpilla

im having a hard time with postage costs and how to charge. its causing me so much angst, that i havent listed things i want to sell. i dont have scales to weigh things and i dont want to over charge nor do myself out of pocket. the on line aussie post thingy asks me where do i want to send it but if item isnt sold, how the hell do i know where its going. heellp.

teatortay

If I give buyers choi ce of two postal charges i.e hand packed or P.P satchel how does paypal know which charge to accept

daphne6772

I received two broken lamps. The box had a hole in it and it was squashed on one corner so it no longer held its integrity. Australia Post has said the items must have been inadequately packaged, which is not correct. There was so much bubble wrap around the lamps and the box was full of additional padding. The postal lady said that the hole could not have caused the damage as the damaged item was nowhere near the hole. I pointed out the her that I had taken the items out of the box to examine them and was not aware that I had to put things back in to the box exactly as they had been when packed. Why would I know that? I am considerably out of pocket. What is the point of insuring things if we the user have no comeback against what the Australia Post person says. I do not have a copy of that report but I am considering applying for it under FOI. Has anyone had similar experiences?

coconutmissy

posted on the 14th of last month still not here. what is a reasonable amount of time to wait?

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