eBay

lovetoshop2010renai

i recently bid for a motorbike for my kids and won the auction. the advertisement said free postage and handling. after i paid for item the seller sent me a message saying it would be sent on the coming monday. i was sent another message later monday apologizing saying his mistake but i have to pick the item up from nsw . this is not right i dont think cause i would never have bid for item if this was the case. what makes it worse is that the ad said i had to get my own battery so on top of paying for somethiong i wouldnt have i have now ordered a battery and helmet and goggles online.what can i do about this cause the same seller has another one advertised for free postage and handling?

books_are_win

I have a number of wooden puzzles with knobs on them for handles.They are still in the plastic wrapping. What is the best way to post them so that the knobs are not knocked off in transit?

dmkaffe

I have waited for over a month and a half for the two items i have already paid for, but never received them. The seller has also failed to contact me and tell me they were missing before I contacted them about it. The seller then told me it was lost in transit and that i should give them my name and address ( so they can send me another) or my paypal account to refund the money. On the email, ebay also said that "Do not respond to the sender if this message requests that you complete the transaction outside eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs." What should i do now?

razorsedge361

Hi was just wondering if anyone has had dramas when dealing with their local post office? Today mine cracked it when I asked for a receipt of a click and send item as he didnt give me one at the end of the transaction, then tried to tell me I didnt need a receipt as it wasnt insured, I then informed him It was (this idiot works in a post office and thinks only registered post items are insured) to which he had a tantrum threw a box 🙂 as he had to do the transaction again. I ended up getting a receipt/proof of lodgement as he went through the process again. I am seriously thinking of using another post office as I know others here are doing the same due to his attitude so I am not the only one whos had enough but I think why should I? This isnt the first time ive had dramas with this bloke he has made comments such as selling on ebay isnt much of a way to make a living etc and also laughed in my face when I have wanted to make a claim for lost postage (serious) and once even looked over my shoulder as if to say next customer when I mentioned a gripe about being sold a prepaid satchel with no tracking number and the fact i needed a tracking number. Any advice would be appreciated as I do a lot of postage as Im a power seller/top rated seller (this isnt my normal profile) Cheers

bombergirl_1985

What is the cheapest way to post a hat within Australia using Auspost packaging?

hapiart

How do I offer buyers combined postage savings with FREE POST items? Each item purchased obviously includes postage costs. When combined and posted as one parcel there is usually a big postage saving. Do I post the items all separate (so there is no saving) or combine them and buy a pie and a coke with the savings on the way home from the post office? How do I pass the savings to the buyer when each item purchased has FREE POST?

rock_chick11

So Ive just bought a mobile through ebay and it arrived broken (came yesterday) After MUCH discussion with the seller, they have agreed to a full refund once I send the item back. No issues there, however- the adress theyve told me to send it do is different to the return adress on the actual package and they are adamant that I dont get a tracking number. Ive told them I will be sending it with a tracking number regardless and asked them why the adresses dont match but no reply. Yet. Im now a little paranoid! Have never had to return an item before so Im a little unsure on how it works. I havent opened a case with Ebay/Paypal as I wanted to deal with the seller first- but Im just worried that theyll claim I sent it to the wrong adress/never received it. Will I be able to open a case if this happens? Or what will happen? Should I open a case now just incase? Sorry for the novel! And thanks in advance 🙂

2007vera

Recently bought item no 180933942994 for over 50 pound - a LOT for me. When it arrived it had a fault with the zipper and was not the fabric described in the listing. I would never have bid so much if I had been aware of this. Contacted seller who offered refund, but only if Ipaid postage both ways. I complained, as I felt I was in no way at fault. She has now offered to pay postage both ways but asked me to send only by surface mail ( not registered) so she doesn't have to pay as much. I feel a tiny bit nervous about this as she could then claim she has never recieved the item back. I am unsure what position I would tyhen be in if I filed a dispute. Opinions/ advice please?. Many thanks

magennta03

Hi , I am hoping someone can help clear up an issue I am having at the moment. I bought an item from a seller, in which the postage info states that you have several options, 1. free post, 2 Express Post- There is a $4.50 fee to post anywhere within Australia. With Express Post, delivery time can be between 1-2 business days if you are in a Next Business Day. 3.Registered post $4.50 OR 4. Express Post W/ Insurance- There is a fee of $9 to post anywhere within Australia. This Method of postage comes with Insurance in the case where the item is lost or damaged. The delivery time is 1-2 business days excluding weekends Now the options that came up in check out were all of the above but with one difference the Express post with insurance was listed as express post platinum. I chose the platinum option as I wanted this item quickly and it had insurance , yet when my item arrived it has been put into a normal express post bag NO INSURANCE After emailing the seller and asking why did I pay for 1 thing but get another, I recieved this reply - "On our game description in the Postage section we have advertised the $9 option as Express Post/With Insurance however under eBay section it comes under Express Post Platinum. What we advertised and hat we have posted is infact correct. If you check with your local Post office the price of the Express Post satchel that your item was posted in $9.70 so we did not over charge you." so my question is am I right in being upset as I feel like I could have saved myself $4.50 and just paid for express post? Thanks for your help 😃

mars1570

What is the cheapest way to send a mens suit by Australia Post within Australia

magsag66

I have just received an item that was unfortunately damaged during transit. Registered post was paid for and entire payment processed through paypal. I believe the item was packed appropriately by the seller. Having never received a damaged item before I am not sure what/who to contact next. I could do with some helpful advice. Thanks.

kennethian2012

I had asked the trader to double box the radio,which he had done. I also asked him to post it registered with signature,which he did. I paid by PayPal promptly and he hadn't and still hasn't invoiced me for the additional costs. When the set arrived, it was in a disassembled state with the chassis floating around inside the cabinet.The speaker had been torn from the baffle board,one control shaft was broken off,two knobs were broken, the dial glass was broken. If the set was screwed together, as the pictures on the eBay listing portrayed, then the set would have survived the trip. The seller stated that the set was for repairs or for parts. The most valuable part, the dial glass, which was the main reason I purchased the set was broken in transit. I have asked the trader for a partial reinbursement for the galss,to which his response was, It's not my problem what happens in post. I have emailed him to promise the extra post costs. There is now no response.

soandso56

Second attempt....my seller says he has posted my item but it isn't showing as posted in my ebay....where do I go from here? He has a low feedback rating but all positive so far. If it isn't showing in my ebay does that mean it hasn't been posted or he hasn't marked it as such. Thanks in advance 🙂

1942_gettings

Hi hoping someone out there can give me some info.... I was contacted bu a buyer last Thursday (02nd Aug) saying she had not received her item and when was it posted.....It was posted on the 23rd July along with 6 other buyer's items (which have all been received as i have been sent FB) She needed for that Sunday All post is sent via Aus Post and not tracked as postage is $1.20 i put the stamps on and take them to the post office counter. I replied with the address i had sent it to and told her i pop on the envelople 'Please do not bend' and if she has a letter box that is small she might want to check with Aus post to see if they have taken it to the post office....she confirmed the address was the correct one, i then gave her the option of me emailing something through that she could print off and use for her celebration....i did not hear back from her so emailed her once again on Sunday to ask if it had arrived. Today she has emailed saying it still not there and she wants a refund? What would you do?! Thanks in advance for any help

liamnik08

i purchased an item on the15/7 , i emailed the seller a few days ago because i havnt received the item yet, he told me that the item was signed for on the 24/7, i have never had this problem before and i dont know what to from here.......

wendy9456

Hi I do not offer overseas postage on most of my items anymore but I am considering it again for the 45 rpm records that I sell. But as these items can be posted as a large letter the cost can be kept down BUT sending a large letter item I do not have proof of postage. The item is not a document so can't be sent reg post international letter rate. The only rate I can find is to send Registered post international as a small parcel under 500 grams and that makes postage so much more expensive. eg. large letter $7.05 compared to $23.00 for a small parcel. Just wondering how other record sellers or sellers who send similar items overseas deal with the problem. I would really appreicate some advice. Thanks in advance

babybutch

I recently bought an item from an International seller who posts 'Worldwide'. The price quoted for postage to Australia as per listing was EUR 15.00. Paid for the item immediately via Paypal. I have now received an email personally from the seller claiming that the shipping cost to my address is very high and it is going to cost EUR 100. They claim they cannot send the item unless I pay this amount and have offered a refund back via Paypal. I have sent them a message via the message centre asking them to honour the said price of postage as there was no mention of postage being revised or different as per their listing. Awaiting their reply, but just wondering what I can do here. Do they have to honour the listing? Thanks,

griim23

i have bought an item from a seller in the uk, and i was told that it should take 4-7 business days to get here to sydney. its been nearly 3 weeks now, and im starting to get worried that i might have been ripped off... is there anyone that has been in a similar situation that has pulled through in the end? thanks

fatchick56

How do I send invoice for postage only as item was pick up only but buyer now wants it posted and has already paid for item.

teatortay

I had a problem earlier with click & send not accepting postage codes. Thank you for the replies on that posting. Now I can't get it to print out my label. I have paid with credit card which is showing on my bank account. The info for the label is showing up in shopping basket but needs paying for which I have already done. Is it only me that has problems with click and send? Sorry for taking up your time....Patricia

featho56

Need a courier that deals in fragile freight.

hookstar66

I have been waiting for a parcel from the US for 3 weeks now, seller is away so I am unable to contact in regard to this. What is a sufficient time frame for a parcel to arrive here? It was posted First Class Mail International LJ289866925US on the 6th of July, as an International letter, when I checked on the tracking number. Does anyone have a bit of insight to this or can advise exactly how long I should wait. Any advice is appreciated:)

ariesa75

I bought the item on Saturday (21.07.12), paid with PayPal. Contacted seller on Tuesday (24.07.12) she said she will post it "tomorrow" meaning Wednesday but the item still isn't marked as posted and seller is not responding to emails? Should I try to get my money back via PayPal?

trusteduserid

Hello to all, I'm new to ebay and have (apparently) been given tracking numbers to track my shipment. Problem is that no matter how hard i try i cannot seem to track any of the items. My items tracking numbers are: LN308425401US and CJ225943332US if anyone can confirm why i am having troubles it would be muchly appreciated. The orders were (apparently) sent on mon 23

cotesudlinda

I have just bought a jetmaster in Newcastle. Is there a company that picks things up in NSW to go to Sydney?

teatortay

Hi! Recently I had postal charges questions and was advised to use click & send. I have been trying to do this but it won't validate the buyers postcode which is automatically filled in by ebay. Any help gratefully received.!!!

jwat7064

I want buyers to have the choice of local pickup and delivery, how can i do this, the help section told me to press the (+) button to add options, but there is no such button, and the add options menu has no such option either!

vitamins_online

Hi all..I just started selling on ebay, and recently I have a few buyers from overseas, and my question is when I send the items from australia post to overseas, I need to tick the option as a gift, merchandise, documents, commercial sample, or other..does anyone know which one I should tick? any helps would be really appreciated! 🙂

mummy_2502

going to leave feedback i noticed theres differant sellers, is that normal? do i mention it in my feedback at all?

696odonnell

medium sized package

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