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Who pays return postage if the item is faulty?

I bought a top and paid $10.95 postage for its delivery. The top had a row of holes (about 40cms long)where decorative stitching had been unpicked. (Not stated in the description).I requested a return because it was faulty even though the seller stat...

User avatar by • Community Member
  • 393 Views
  • 5 replies
  • 0 Helpful

Purchasing Sendle postage label?...do beware and be wary

My last 5 orders when purchasing Sendle postage labels was very frustrating.After I purchased the Sendle postage labels which is slightly lower than Australia Post,I was surprised when Ebay billed me the Sendle postage cost at a higher rates...even h...

User avatar by • Community Member
  • 1135 Views
  • 7 replies
  • 1 Helpful

getting paid

if the product is sold  without p/h  how can I get paid for postage

User avatar by • Community Member
  • 255 Views
  • 2 replies
  • 0 Helpful

Funds on hold: awaiting tracking

Since 1 Nov all our sales automatically go to 'Funds on hold'. It's not until you add tracking that it goes to 'processing', For non tracked postage, add extra 3 days past the maximum estimated delivery date. https://www.ebay.com.au/help/selling/gett...

Using money in account to pay for items

Hello, may I ask if I sell something and I have money in my eBay account how is it possible to use these funds to pay for a purchase instead of having to pay from my credit card? Thank you

I cannot change the bank details on ebay

Hello, I want to change my bank details but I am unable to as I do not have the details of the bank account listed on ebay account as it was taken off, I cant add a new account until I have the details of my old account and I am waiting to get paid, ...

User avatar by • Community Member
  • 585 Views
  • 6 replies
  • 0 Helpful

Photos in message dont get sent to potential buyer

A buyer has requested a couple of pic of the surface mirrors in an item I have for sale as its too far for them to come just to inspect. I took a few photos, load them into the message (I see them in the thumnails) & then send but photos never attach...

User avatar by • Community Member
  • 141 Views
  • 2 replies
  • 0 Helpful

Resolved! Legitimate buyer

Hi. How do i check if a buyer is legitimate. I have accepted offer and now awaiting payment. I do not want to pass on details unless i know for sure.. thanks

User avatar by • Community Member
  • 522 Views
  • 6 replies
  • 0 Helpful

Resolved! Tracked items payment on hold

As of last week Ebay started putting payment holds on all my tracked item sales until tracking is updated and scanned through the system. I called Ebay as to why because my tracking performance is 100% and the tracking is inconvenient. Ebay advised t...

User avatar by • Community Member
  • 834 Views
  • 19 replies
  • 0 Helpful

Payments on Hold.

Ebay should have a tab that indicates that item was received. then to release funds that are on hold.Items could have been picked up or dropped off.

User avatar by • Community Member
  • 255 Views
  • 7 replies
  • 0 Helpful

Resolved! Item shows as paid when it is still unpaid.

A repeat buyer has questioned why his purchases are marked as paid when he hasn’t finalised the transaction yet. I can see that eBay has taken final fees but there is not record of payment. How can I alter the payment status of an item?

User avatar by • Community Member
  • 100 Views
  • 1 replies
  • 0 Helpful

Postage Rate Tables and Australia Post

I have seen the recent changes to the Postage Rate Tables and thought it would be a great improvement, however it does not seem to be compatibe with the current Australia Post pricing structure. AP pricing is a base rate of $22.85 for parcles over 5K...

User avatar by • Community Member
  • 377 Views
  • 4 replies
  • 0 Helpful

Free Postage Lables x 10

Hello I have been given 10 free postage labels but how do I access them?When I print a label I am still charged. Does anybody have any ideas or the same problem ?cheers

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