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Unable to mark item sold and claim payment

I have delivered an item to a buyer after it was paid for, but I can't access the money in my account because eBay wants me to enter the buyer's 6-digit code, located in their confirmation email. But I didn't scan a pickup code when I dropped it off....

Resolved! Performance rating

I have had a 100% seller and buyer rating for the whole of my eBay experience. Several years. Now it has dropped to 66.7%, which is a bad look. I'm very upset about this and don't understand how it could happen.Can anyone explain this this and how ca...

Resolved! Payments on hold

So I didn’t sell for maybe a month after selling daily for a month and a half, after selling again a few payments came through to me instantly although now, every single payment shows that it’s available within 24 hours of delivery, I post my items u...

Can't void a sendel label

Hi, I sold an item and had to create a second label because my return address wasn't right on the first one. I followed the instructions on the ebay website and created another one. Now that the items has been delivery I see that Ebay is charging me ...

User avatar by • Community Member
  • 228 Views
  • 2 replies
  • 0 Helpful

Setting International postage

I have just opened a new eBay account. I created a template for CDs and selected International postage - calculated: cost varies based on buyer location. I have already scheduled listings for 31st December before doing this. When I edited one listing...

User avatar by • Community Member
  • 531 Views
  • 9 replies
  • 0 Helpful

ebay contact email customer support

Hi, I'm looking for a contact email address for ebay customer support to sort out an offer that was provided by email but not offered during purchase process. I've looked everywhere i can but always just goes round in a circle back where I started fr...

User avatar by • Community Member
  • 1096 Views
  • 5 replies
  • 0 Helpful

Resolved! Buyer chose eBay PostageLabel with a PO Box address in Australia

A buyer with a PO Box address just chose eBay postage label at checkout. Sendle will not deliver to PO Boxes. I am only able to select Australia post at the higher postage cost for the address supplied.So I have to cancel the order and ask the seller...

User avatar by • Community Member
  • 1014 Views
  • 19 replies
  • 0 Helpful

Is Ebay no longer collecting UK VAT at checkout?

For the last couple of years, Ebay has always added VAT/customs charges to sales from the UK. But the last few sales I've had only have item and shipping costs (apart from one to Northern Ireland). These are items from low value to a couple of hundre...

Australia TGA compliance

Anyone out there know a lot about e bay. Particularly about e bay TGA compliance regs. Trying to sell imported goods and am getting hit with road blocks. However it seems similar products are being sold with no problem .

Buyer has paid for freight but then opted to collect goods

An item was sold with the option of local pick-up or postage. The buyer paid for postage then decided to collect the item. I was unaware that I needed a QR Code or pin and handed over the goods thinking that I just select in the listing that the good...

User avatar by • Community Member
  • 342 Views
  • 3 replies
  • 0 Helpful

Feedback for cancelled sales

A heads up. I, like most, was under the impression that feedback could not be left for cancelled items. I received (positive) feedback today for an item cancelled at buyer's request 5 minutes after non-sale. So, if you check your feedback, ensure neg...

ebay is awful

Firstly, what is with them now charging sellers a fee when a buyer doesn’t pay for the item? Secondly, I need to refund a buyer to combine postage and Ebay doesn’t refund fees on the postage, Ebay tells me to avoid this I should refund postage fee LE...

Non paying buyers

Has anyone noticed an increase in non payments recently? I'm not a shop (I feel for you guys) and only post things to sell every now and then, but lately I've been running at about 60% of buyers not paying. Even one buyer I was speaking to for 2 days...

User avatar by • Community Member
  • 384 Views
  • 10 replies
  • 0 Helpful
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