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Buyers CLAIMING "Item Not Received"?

Is something in the air? In the past 2 months we have had the misfortune to have 4 buyers "claiming" that they had not received their Items. 1 had a score of 5 and 1 at 25. On the other end, however, 1 had a score of over 600 and 1 over 700. In a dif...

Resolved! How to opt out of "free local pick up"

Recently all of my listings changed to include "free local pick up". This lead to someone in another state bought something without realising that pick up was very far from where they lived. I have ended all of my listings to try to clean up this "fr...

Confused with an Ebay payment.

I sold an item for $95.00 from Australia to the UK. The buyer paid Ebay $154.26, which included $33.55 for postage and $25.71 VAT collected by EBay, (which was over 25%. I only got paid $58.76, which doesn't even cover my costs. What's going on here?...

Return request initiated from international buyer

Help!! I recently sold an expensive piece of jewellery to a buyer in the US and now they have initiated a buyer return request stating the item was damaged when received. They have sent photos of what looks like the chain was snapped (they state it's...

the Buyer requesting a return

Hi, Does somebody know what fees do I need to bear if buyer requests a return?So far there is a $9 transaction fees and $8.5 postage charge on my account for the item sold, then I assume I need to pay for the return postage. It seems I ended up aroun...

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  • 135 Views
  • 2 replies
  • 0 Helpful

Flood of zero feedback bidders. Help!

What in the world is going on with all these zero feedback bidders driving up the price on items super early. I am on the fence if i should block them from my auction to avoid headaches during payment stage. I have been selling a few used computer it...

Editing multiple listings

i've just gotten back in to selling this year and there's quite big changes to the layout. i can't seem to edit multiple listings. I recently had to end multiple listings and had to manually end each one. You used to be able to tick the checkbox next...

User avatar by • Community Member
  • 205 Views
  • 5 replies
  • 0 Helpful

Sale gone through at wrong price which is reduced

I had an item listed for buy now $28 there was no make an offer on my listing but some how this is now in my unpaid orders and it has gone through for sale price of $20. How has the buyer got this sale to go through and what can i do about it. This i...

User avatar by • Community Member
  • 259 Views
  • 3 replies
  • 0 Helpful

Time Away - hiding listings

Does anyone know what a buyer will see if we use time away on our eBay store and hide the listings. Does a message show on the storefront, or something like that. We're going away for a couple of weeks and want to hide our listings, but don't want ou...

What percentage of your untracked items 'disappear'?

Currently I only offer tracked postage options as in my other account this is required as I also need SOD on that account. So, I have been used to only offering tracked options. I currently have some items that might be more suited to untracked optio...

Ebay double dipped on postage

eBay appears to have not paid me enough! I recently sold an item listed for sale on eBay for $14, and eBay paid me $8.67. That part is okay, as I understand the final value rules. But then eBay deducted $11.25 from my account for the cost of the post...

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