Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Trying to return item

Attempting to complete return within timeframe. Error appears "We couldn't process your request because of a technical issue. Please try again." Have tried different browsers, same error shows.

User avatar by Community Member
  • 196 Views
  • 1 replies
  • 0 Helpful

Will the Listing Analytics Free App ever work?

I am relatively new to selling and I am trying to get the listing analytics free app under the APP tab, but it doesn't work - It's not you it's us' message pops up! What does that mean? Is ebay working on it? It would be useful for us to have the ana...

ONLINE-CHAT FUNCTION GONE !!!

We used to have the 'online chat function' to communicate with eBay customer service by typing instantly, but right now this function is gone without notification at all. Anyone could help with this issue please?

User avatar by Community Member
  • 215 Views
  • 1 replies
  • 0 Helpful

eBay Feedback blooper

Refer attached - pretty confident no profanity is in my comment but eBay begs to differ.. FAIL.Is it gym .. does that mean something naughty? lol

User avatar by Community Member
  • 343 Views
  • 7 replies
  • 0 Helpful

Postage Preferences Moved and Not Working

When I go to Site Preferences and scroll down to Postage Preferences it says these preferences have been moved and gives a link. However when I click on the link it starts to load https://www.ebay.com.au/ship/prf then changes to the error page and sa...

Cart wont work with more than 6 items

Is anyone else having this issue? When I add more than 6 items to the cart I get this error message "We can't process your payment. Please select a different payment method or check your payment details." If it bring the number of items back to six I...

User avatar by Community Member
  • 1087 Views
  • 6 replies
  • 1 Helpful

CART ISSUE. ADDED 4 ITEMS TO CART. WHEN REQUESTED TOTAL DUE CHANGED TO 8 ITEMS AND SAYS TO PAY

DEAR EBAY. I RECENTLY ADDED FOUR ITEMS TO CART. WHEN I REQUESTED TOTAL DUE FROM THE SELLER, THE AMOUNT CHANGED TO 8. THE FOUR ITEMS DOUBLED THEMSELVES AND NOW IT SAYS I AM COMMITTED TO PURCHASE THE ENTIRE 8 ITEMS. KINDLY FIX THIS AWFUL GLITCH. THIS I...