eBay

After having been away for some time, I was tempted back to eBay by some low pricing. I know, I know - Pay peanuts - you get Monkeys. I have now learned my lesson.   I had a situation recently with a seller who made a promise regarding the status (use by date) of an item they were selling to convince me to purchase an extra one as part of an offer.   I agreed on the basis of the longer use by dates the seller promised to send me despite the low dates in the product description.   The seller then proceeded to send me 2 items with use by dates shorter than those they promised anyway!   When I raised this with the seller, they refused to refund unless I committed to not providing negative feedback.   This is feedback extortion, so I refused and the seller responded with a number of abusive messages, so raised a complaint with eBay.   Initially, eBay were great, and assisted me to obtain an appropriate partial refund, and I provided some truthful and measured feedback simply stating that the seller delivered items with a shorter use by date than promised and that I wouldn't recommend them.   They then responded with more abusive direct messages, and responded to the feedback with more abusive language.   Again I raised my concerns with eBay and their response was pretty disappointing. (But not surprising).   They removed my negative feedback along with the abusive feedback the seller left and haven't blocked the seller from sending me abusive messages. (Is there a way I can do this myself).   The seller has effectively protected their feedback status and got away without any consequences.   They clearly have done this before as they gloated in one of their nasty messages about getting eBay to remove negative feedback.   I know this is not a new phenomenon, and no doubt is normal behaviour, so this thread is not asking for, or offering any advice, just a reminder that eBay feedback doesn't really mean anything and is not a useful guide to protect buyers from errant sellers.   Unfortunately, the vast majority of sellers that do the right thing end up being effectively indistinguishable from those that don't so trading on this platform is just pot luck.   Sorry, maybe just one little piece of advice: P.S. The cheapest option is rarely the best.    Good luck everyone. 🙂         ... View more

I bought a Kids bike for my grandson but after I was told they didn't have what I paid for and that I would have to choose something else for the same price I cancelled the order & got a refund (Thankfully). But my daughter went ahead and bought a similar Kids bike from the same seller but when it arrived the bike frame was bent. Unfortunately she did not use PayPal and just paid by a bank transaction. She & I both contacted seller & we told them it was made faulty at the factory & they said sorry no returns but we will send parts to fix. When she told them that the frame was bent and parts had been welded incorrectly they said send photos.  So she took it to a reputable Motorcycle Engineer & had him take photos a write up a description of the needed repairs. The seller then said that was not good enough & that they would have to speak to their engineer in China about it  & then speak to their bosses & get back to her. They were taking  weeks to get back to her so she thought well I can't send it back so I had better just cut my losses & get the bike fixed. The repairs cost her $200.00 dollars. Now the seller is saying you must return it in the same box (which she no longer has) & that she will have to pay the shipping cost. They said that if there were any marks or damage on the bike when it arrived that they would deduct money from her refund to cover it. So we both asked the seller just to reimburse her for the cost of the repairs & she sent them a 100% Legit receipt from the engineer who fixed it (with his contact info), but they said no. You either return the bike or you get nothing. Two weeks earlier they said  that there was no way that they would not accept any returns no matter what. This seller is changing the rules after the sale to suit himself and my daughter is now out of pocket $200.00 bucks to fix the piece of junk they sent her. Can anything be done about this or will she just have to put it down to a bad decision on her part and live with the consequences? ... View more

I purchased a Korg G1 Air digital piano through Ebay in July 2020. Earlier this year , we discovered a quality issue with one of the keys and the left wooden frame of the piano.   Two months ago we connected the Korg national service website. They  replied that the warranty needs to be assessment by someone, but nothing has been done so far. This item is still under product warranty. It feels like the Korg is deliberately delaying. Every time they sell their product, they are very grateful to the customer and hope that have fun. But when something dose wrong that they choose to avoid responsibility. The quality of this product con't be trusted and we would like to return it for a full refund.   ... View more