eBay

law.au7

why do i have to change my address to receive this product bought before with no problems thanks

wrightj2h

Assuming that ebay monitors this forum, (as there is no way of communicating directly with ebay) could they please reinstate this feature - previously opened links used to stay purple - it was an excellent visual reference.

reiver123

How do I get to speak to a person regarding an issue that isn't listed on the website. I got a phone number but the automated voice just states to go onto the website. It's extremely frustrating and certainly not customer friendly. I'm switching to buying from Amazon from now on.

shanwo74

I am still waiting for my item, I have contacted the seller with no luck of any feedback. I have reported it to EBay support but then I closed the request can someone please help me I really don't want this item anymore I just want my money back, in full asap. I'm upset at the fact I already paid for this item, how long does an item really take to send ?!

spidergyc93

I just purchased a 2nd item from the same seller however despite it processing through paypal and being in my psypal history the purchase isnt in my purchase history nor has the seller received payment despite my money being taken

brettoo68

An item I bought could not be sent. Seller was great with communication. refund was to issued 3 days, which was end August. No refund issued to date and seller assures me it was done. There is no where on the ebay site which lets me ask what has happened to the refund! Order says refund issued, seller says refund issued, but can't ask ebay directly. Anyone know how I can directly contact and find out where my refund has gone?

ilin_au

Had previously a few chats with eBay support regarding some issues with purchases... Can't find any way to contact them again... Looks like they completely removed the possibility to contact support... Hope, the community may help me what to do next... I ordered an item (Intel Compute Stick), which was posted on time, but the tracking clearly shows that the parcel has been stolen in Australia Post. Created a case in AusPost - they said that they can't find and deliver the parcel and I need to contact the Seller for a compensation. I sent the Seller a message about the issue with AusPost. He created a case; they told him the same things and requested some information... I understand he had some problems to provide them that information and was unable to let me know what he is going to do, how much time it will take etc. After a few attempts to clarify what is going on on the Seller's side, I created a Return case (as there are no any other possibility for that situation and no way to discuss what to do with eBay support). The eBay case is still open and is in escalated status (there were no any updates from the seller). A few days ago I got a message from the seller - he finally managed to get the compensation for the lost parcel from Australia Post, but he is unable to refund, possibly due to the escalated status of the case... eBay support does nothing so far, I have no item and no refund and no way to contact eBay... Highly concerned by the situation... How to keep using eBay if there is no way to contact their support in case of issue?

jorawl_7854

I ORDERED THESE ITEMS THE NEVER ARIVED, CLEAN UP THE SERVICE, I DID RECIEVE TWO TOTALLY DIFFRENT ITEMS. I WILL ONLY RETURN THEM AT YOUR EXPENSE, TO A NOMINATED LOCAL ADDRESS. I WILL NOT TRASE WITH EBAY UNTIL YOU CORRECT THIS AND IF NOT, I WILL DROP OUT COMPLETELY

r*6*6*

How do I mark an item as delivered once the item has been marked as sent. Regards Rod

vignes.k

I recently had an issue with a seller where they set the postage status as posted but the actual status in the postal website stated Tracking number provided or pending. it stayed in the same state for couple of days. I contacted the seller and queried this. they responded by saying there is an issue with the postage and quickly refunded. Now, I purchased another item and it's the same. I would suggest that eBay should only mark posted when the item has been processed by the postal organisation as received. Tracking number provided or pending shall be considered non status.

doustep-90

Hi . . . I am a retired 77 YO pensioner trying to use ebay for the first time to purchase a very specific laptop computer to allow me to access some very old Files held on my 2003 LaCie Portable Hard Drive. To do this I require a working laptop running Windows XP. Therefore, I am interested in buying the Compaq Presario M2000 - PC Laptop + Speakers + Cords + Bag - Windows XP – VGC you have for sale . . . via your seller . This experience has been a complete and utter shambles from my receipt of the specified goods from your seller being totally ünfit for the application I clearly specified to your seller. Further I have not been able to contact ebay directly by eMail or telephone to seek your support and lodge with you the documentation I have to hand fully supporting my current position of seeking a "FULL REFUND". subject to my returning the goods in exactly the same condition as I received them . . . Very Poor Service Doug Stephens.

twitcher2000

And yet eBay has closed the case? How do I get it re-opened?

sillyphillysales

Hello, just a quick warning, i purchased 2 SSD hard drives from a seller only to find out they are fake, miss print on the package, serial numbers the same, cheap plastic feel, now trying to get a refund,

andmack-1328

Seller states they ship worldwide but I get the message they do not ship to my valid address. Whats the problem here?

marcwolf1960

Help.. I am getting this checkout error {"error": "Miss client certificates in headers"}

drchenson

I took advice on this thread and bought a ZIP card to make a purchase. I just wanted to finance it differently. Turns out I cannot use it for what I wanted, they do not tell you that it is only specific to your country's sellers. It is not an all-purpose card. I am entirely ripped off. Zip won't revoke it and Ebay won't refund it. I am absolutely livid.

vi-dancer

There are lots of department stores an pharmacies within walking distance of where I get my groceries. The only reason I'm going to pay shipping and wait weeks, would be if I couldn't pick it up at westfield. So where are all the products I can't get anywhere else?

vi-dancer

Screen Australia seems to have a pretty tight hold on what we are and aren't allowed to watch. Why is ebay concerned about any of that? What hold does out government have on ebay stock?

chen-1467

hi there, the case id is 5299592162 return ID is 5218588423 the item has been returned, and when will i receive the refund

somedude2905

I have purchased a phone which was returned because it didn't work, then the replacement phone they sent didn't work. Now I want a refund, which they said yes to, but are now only offering a part refund after I have returned the item. I cannot start a return because the option is not available. Ebay is not directly contactable to facilitate.

davidt124

I get this response: "An item you selected wasn't added to your cart because the seller won't sell to buyers who don't meet their requirements." Yet I have a 100% good record.

michaelkensmit_0

Hi - I ordered two items from an overseas supplier and these haven't been received despite interactions with the seller (episodic responses) and Australia Post. When I went to escalate this with eBay, the order and purchase weren't shown in my account despite confirming emails and my bank account being debited. Now when I'm seeking eBay human intervention, I can't go anywhere as actions are triggered by ... the purchase that is meant to be listed in my account. The seller is claiming he's tried to refund but it didn't work - paid via PayPal. Seller doesn't appear to ave sought help from eBay to facilitate a refund. Any suggestions about how to engage eBay in person would be appreciated.

apauza28

How do I report a seller who is selling fake items as the real thing?

bowy-dani

Can anyone tell me if a seller sends me an offer and I accept, can I then use an eBay plus discount code ontop of that?

catchyoo

order number 12-08429-88348 first tracking number sy15015950383 the seller he didn't send the items, he just lied and sent a message and later he didn't the tracking number. if anyone message history please let me know i can send the message history by photo. Ebay customer service can check my my ebay name catchyoo and find all history, Ebay havt to be 100 guaranteed howecer i canot get refund until today thanks catchyoo

azam1511

The seller refuses to sell my her item for sale and refuses my messages. I ask ebay to step in and correct these problems from this seller. How do I do a formal complaint about this seller on ebay? Angie

mmor94119

I bought some products from a seller who stated he was in Sydney only to find out he was in Hong Kong. On his add it states fast postage ha ha, it will take a month for my product to get here according to the postage tracking. And the seller states he is Sydney based "untrue". And has Australian flags and Australian post banners on his eBay site what a joke.. Why do eBay allow this does it not come under false advertising in Australia. Do eBay even care or is it just about them getting money from sellers and do not care about the buyers rights. I don't mind buying from outside of Australia and would be understanding about the wait but when told they are in Australia it is a lie and dishonest just to get consumers to buy as they think it is stocked in Australia. I will be looking very closely from now on who i am buying from and where they are if i buy anything at all of eBay now.

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