eBay

Hi bought ; Delivered on Wed 24 Jan Return window closed on 23 Feb. Wireless Carplay For Mercedes Benz NTG4.5 Becker Module Android Auto Navigation AU $300.53 Sold by:     I had it for literally 6 weeks when it stopped working... have tried talking to seller but nothing.. offered me 30% refund... no way ... spoke to Manufacture and they said its faulty and a bad copy from China. I have asked 25 time for seller to provide a return adress and he won't. Keeps saying once returned then will refund... I have know checked others complaining on the sellers site that the same thing happened to them. He even removed my option to return and also to provide feedback... I have tried everything and am not happy as currently $285 out of pocket with a bad copy from China.  Please help as it is alot of money and so unfair.  ... View more

I recently, unsuccessfully, bid on a relatively inexpensive brooch;  sub $100.  There were 3 bidders and 7 bids.  My bid name was abbreviated, as is usual, all other bids had:  private listing - bidders’ identities protected.  I backtracked this information from an email that stated I had been outbid as, in my eBay account the item in my watch list and in bidding history has been removed.   My question: shouldn’t buyers be able to keep records of their bids and items on their watch list until they decide to delete them from there account.        ... View more

Unable to communicate with seller who has not fulfilled his/her obligation to send items even after payment was made and multiple emails were sent.   I waited patiently and gave sufficient time for postal service to deliver items knowing sometimes they are slow in their service.   I was simply ghosted and never received items purchased..   How do I go and report this seller to ebay?   c.c.   🙂 ... View more

Today I got a great offer which was over 99% off the BIN price. I claimed it as soon as I saw it, the went to the checkout and payed. About 10 minutes later, the seller cancelled citing "Out of stock or broken". I do not beleive this as I'd just received the offer, why would it suddenly be out of stock or broken? I messaged the seller asking why it was cancelled, and no reply at this point. Was this seller just trolling, and what can I do about this situation?     ... View more

When ordering stuff from eBay, one is shown a message suggesting that one may claim 1 pending gift. After a few more steps, such as participating in a lottery type, one is told that one has won some brand names pot called Le Creuset. This leads to paying for postage of $3. This leads to the website accessing your bank account without authorisation. ... View more

The seller has let me know that he is unable to post the item and suggested I "request a refund from eBay", but there is no option to refund before the delivery date and I want my money back as soon as possible so I can purchase from somewhere else. I have used the "contact an agent" feature but was unable to find any help there either. Do I really have to just wait until the estimated delivery date? ... View more

There used to be a forum on ebay many years ago to post "wanted to buy" ads- does it still exist? ... View more

Do you have to go through checkout with Ebay. when you are going to pickup item and pay by cash ... View more

I have put on a maximum bid for an item . It is nowhere near my maximum bid with 2 days to go. I would like to lower my maximum bid if it is at all possible. If I not I am happy to wear it as it is my own faulf -but worth a try if I can lower thebid. ... View more

Hi all, I ordered an item which was tracked as leaving country of origin but then no further progress. Another item from seller posted a day later arrived. After waiting a week contacted seller and suggested tracking item in postal service in receiving country which showed that item was in transit. After waiting until the date suggested by the postal service tracking service then opened an enquiry with that postal service. Their investigation concluded that the item was lost.  I notified seller and ebay and received a refund. The item then arrived a week later. I cannot find anywhere to make ebay reinstate the charge or even to notify them that the item did arrive  as the item is listed as case closed with no ability to appeal or reopen the case.  Ebay tracking showed the item marked as arrived.   Did the seller have to pay the refund? Will paying the seller back directly mean I am going outside of ebay's policy and can I be charged again by ebay when they bother to look at their tracking? Any help from ebay staff or a seller appreciated.   ... View more

This is starting to happen more regular now that I look for products listed as in AU, but when you purchase it doesn't arrived by the delivery date and shows as in transit but you find out that it isn't at the courier as it is coming from China 1st. The seller just puts it in the system and waits for it to arrive before sending it on. I made my purchase on the fact that it was already in this country so would not have to wait as long because it was a gift. Something needs to done to stop it being advertised incorrectly. ... View more

purchased an item, seller got the listing price wrong, now tells me the item is damaged.and wants to cancel the transaction, withing 15 miniutes or so the item listing is changed and the new price is listed, so cleqarly he has undamaged stock. I said I wish to continue dont want to cancel the sale, he has replyed saying he cant sell damaged stock. its obvious that because his listed price was too low by mistake he is trying to get out, but he is not telling the truth, I had the item in my watch list for days before I bought, I throught the price was good but didnt think it was wrong. ... View more

I can no longer see Item number, sent date, feedback status ... View more

Hi I purchased a new microwave on Ebay in October 2022.  It's now faulty.  Not working flashing power.  I contacted seller and they said send video of faulty item.  I did that twice.  Now no reply and my purchase doesn't come up in Purchase History only via original emails so I can't ask Ebay to step in.  Can't find a general email for Ebay so I am lost.  Do I just place a negative review to jolt the seller.  Any tips.  Thanks Greg ... View more

Why won't eBay respond to my emails asking for a full refund on goods that were not as advertised? I bought a boxed set of DVD's, advertised as new and unopened. When they arrived, 5 of the DVD cases were damaged, one was damaged internally and the DVD's were sliding around inside the damaged case. Interestingly,  the 2 undamaged cases were the 2 on the outside of the set. The box that housed the DVD's with the printing and graphics was worn on the corners and along the edges, not damaged, the printing had worn off down to the cardboard. I contacted the seller, who said he had bought many things from Amazon and they were in perfect condition, so my purchase must have been damaged in transit. He said he would let eBay decide and they gave me a refund of $100, I appealed against their decision and demanded a full refund $142.80. I have sent eBay 2 further emails and have not had a reply to either. I have sent pictures of the damage to the cases and the box and have had no reply. I sent the request for a refund within 15 minutes of receiving the package, this is the reply I got from the seller Sorry I have proof that it was ordered directly from Amazon US (this is the third sale, & the first time something like this happened) Everything was intact when it was sent. The damages to the cases were most likely caused by transport, although four out of seven cases would appear exceptional The stains & marks on the discs are from poor handling and/or use Ebay will have to decide on this matter as to the amount of deduction I think he agrees that the damage was from poor handling during use difficult in less than an hour of receiving them. Any idea how I can get eBay to respond to my emails? ... View more

I brought a pressure washer on ebay back in September only tried it out a couple of times then it just stopped working, contacted the seller and they said send us a video, i said i can not do that on ebay and so send me a email address and i will do so, they said we can not send email address and i have never heard back from them since even after many messages to say how do we sort this out, but never hear back from them, they have my money and clearly do not want to follow up on there 12 month warranty.. ... View more

Hi my nome is [removed] $584 have been dedicated from my accounts.  And I don't know anything about.  Can you help please.  ... View more

I gave negative feedback about a seller. Now they keep on sending emails asking me to withdraw the feedback. I just want them to stop! ... View more

I purchased an interactive toy from an online company in Sept that ceased working in 6 weeks. Although I used my everyday email address, paid for the item by debit card and supplied a name and postal address and have a bunch of backward and forward emails, I cannot remember my ebay user name ID which the seller is insistent on.  They have all my details and a record of the sale but are being less than helpful in assisting me with a return or repair because they say, I cannot remember my username ID. Is this usual or are they trying to 'bat' me? ... View more

Why is it $49.50US for a cd, to be posted to Australia from the US on eBay. If I buy on another site, its $12-20US still ridiculously overpriced. The seller said it was the result of inflation?. ... View more

Why is it that after a decade i'm suddenly locked out fo paying for stuff . All i get is the following.You don't have permission to access "http://pay.ebay.com.au/rxo?" on this server. Reference #18.2c8cc817.1667732140.4ed3865.      If this from your security consultant you need to sack them because from what i've read this is not an isolated issue. I'd hate to leave ebay but thats the way it's going. ... View more

I am annoyed that some sellers are allowed to picture an item for a price and when clicking on the site the price displayed is for a different item. In my opinion this is a fraudulent practice and should be disallowed by eBay.  ... View more

Had previously a few chats with eBay support regarding some issues with purchases... Can't find any way to contact them again... Looks like they completely removed the possibility to contact support... Hope, the community may help me what to do next...   I ordered an item (Intel Compute Stick), which was posted on time, but the tracking clearly shows that the parcel has been stolen in Australia Post. Created a case in AusPost - they said that they can't find and deliver the parcel and I need to contact the Seller for a compensation. I sent the Seller a message about the issue with AusPost. He created a case; they told him the same things and requested some information... I understand he had some problems to provide them that information and was unable to let me know  what he is going to do, how much time it will take etc. After a few attempts to clarify what is going on on the Seller's side, I created a Return case (as there are no any other possibility for that situation and no way to discuss what to do with eBay support). The eBay case is still open and is in escalated status (there were no any updates from the seller). A few days ago I got a message from the seller - he finally managed to get the compensation for the lost parcel from Australia Post, but he is unable to refund, possibly due to the escalated status of the case... eBay support does nothing so far, I have no item and no refund and no way to contact eBay...  Highly concerned by the situation... How to keep using eBay if there is no way to contact their support in case of issue? ... View more

And yet eBay has closed the case?  How do I get it re-opened? ... View more

After having been away for some time, I was tempted back to eBay by some low pricing. I know, I know - Pay peanuts - you get Monkeys. I have now learned my lesson.   I had a situation recently with a seller who made a promise regarding the status (use by date) of an item they were selling to convince me to purchase an extra one as part of an offer.   I agreed on the basis of the longer use by dates the seller promised to send me despite the low dates in the product description.   The seller then proceeded to send me 2 items with use by dates shorter than those they promised anyway!   When I raised this with the seller, they refused to refund unless I committed to not providing negative feedback.   This is feedback extortion, so I refused and the seller responded with a number of abusive messages, so raised a complaint with eBay.   Initially, eBay were great, and assisted me to obtain an appropriate partial refund, and I provided some truthful and measured feedback simply stating that the seller delivered items with a shorter use by date than promised and that I wouldn't recommend them.   They then responded with more abusive direct messages, and responded to the feedback with more abusive language.   Again I raised my concerns with eBay and their response was pretty disappointing. (But not surprising).   They removed my negative feedback along with the abusive feedback the seller left and haven't blocked the seller from sending me abusive messages. (Is there a way I can do this myself).   The seller has effectively protected their feedback status and got away without any consequences.   They clearly have done this before as they gloated in one of their nasty messages about getting eBay to remove negative feedback.   I know this is not a new phenomenon, and no doubt is normal behaviour, so this thread is not asking for, or offering any advice, just a reminder that eBay feedback doesn't really mean anything and is not a useful guide to protect buyers from errant sellers.   Unfortunately, the vast majority of sellers that do the right thing end up being effectively indistinguishable from those that don't so trading on this platform is just pot luck.   Sorry, maybe just one little piece of advice: P.S. The cheapest option is rarely the best.    Good luck everyone. 🙂         ... View more