eBay

I bought a high end camera that was said to be 2 Years old when it is in fact 7 years old and obsolete technology This camera was purchased at 8.33PM and the order cancelled at 8,43PM on a PUBLIC HOLIDAY (25/01/24)  so the shipping could not have been arranged at that time.  I notified eBay and they said the order could not be cancelled at the seller had a NO RETURN policy. I received the shipping document and the goods were not sent until the next day so the seller could have cancelled the sale.   I cannot find a way to appeal the decision by eBay and feel that supporting a seller that has misrepresented a product and lied about the shipping date is not in keeping with buyer assurances that we are led to protect us on eBay. I have spent almost 4 days trying to find a resolution and am at my wits end.  I am a pensioner so $2000 has taken me a long time to save and I do not have the money for another camera. Can anyone help with a solution xx        I have lodged a pay pal case and there are other cameras of this model for around $600 less on eBay.  I will contact consumer affairs. ... View more

Hi, I won an auction for a Nintendo Switch recently. The listing said it included everything in the picture. I paid and the package arrived from interstate today. Two of the games as well as a controller were missing. I messaged the seller straight away through Ebay but I'm wondering what will happen with this. I've been buying things on Ebay for a very long time and this hasn't happened before.  ... View more

I paid for a child's toy box and it said to contact seller to arrange to pick up. When I did, he says someone was coming to see it Saturday and he would let me know if it was still for sale then. BUT I've  already paid!!! ... View more

has anyone purchased 2 of the same items but only received 1 of them ... View more

Seller is using a company called freightster. They said they attempted delivery at 8pm on a sunday night when i was out the front. Couriers do not work Sunday nights in australia either. Nobody even drove down the street. This is due a delay tactic to make it seem it was domestic instead of international. ... View more

I’ve bought a purchase in 2010 and I need the information off the purchase due to it been stolen  ... View more

Dear eBay staff and members,    I wanted to know how reliable and safe CB watches are, and how I can verify the authenticity of the watches that I am interested in.  I have asked them to send me a photo of the back of the watch and the front and authentication certificates that the watch comes with. I would like some advice as I want to make a few purchases.    Thank you,  ... View more

i have purchased an item mid november  and till waiting for it to be sent , ive sent 5 messages to seller and no response , or how do i get a refund for the item ive purchased ... View more

Hello. On a few of my packages from Uk, I have received updates that parcels are delivered. They have not been. It seems the auto update marks it as delivered when it reaches the destination country. I am still waiting for delivery on 1 parcel that has been marked as delivered for over 2 weeks. If this ends up in a dispute over non-delivery, I hope this is taken into account!   This is not a 1 off event. Most then update to other status after a few days. This one has not. ... View more

Hi,   I purchased 2 microphones from a seller. They were advertised as Being Shure Beta57a products. While waiting for the item to arrive I noticed the seller received feedback from another buyer stating the two microphones he/she received were counterfeit. Apparently both boxes contained the exact same serial number. When the microphones arrived I checked the serial numbers on each box to find that they were identical. There were other clear signs that the mics I received are counterfeit (spelling mistakes on packaging and missing key identifiers).   I raised a return as item not as described, the seller accepted (I suspect this was automatic) and I did not hear anything further from the seller. Called eBay Cust Service and was advised of the process. Waited the mandatory 3 days before raising a case. Waited a further 5 days without any communication before calling eBay customer service to check the status. eBay customer service advised that the previous agent made a note in the system that I was unwilling to return the items (I raised a returns claim....) and that I now needed to wait a further 5 days to see if the seller issues a return postage label. Questioning eBay customer service about why nothing had been done to date was fruitless as have been the requests to speak to a manager/supervisor.   Curious to know if this the norm and if anyone else has had a similar experience. Feel like I want to push for a resolution and refund..   Thanks for reading..   Check the red circles   Check the red circles ... View more

Items not showing in purchase history. I was asked by a buyer to leave him feedback but I can not find the item as nothing shows in my purchase history. It seems the people running Ebay leave problems for other members to solve, very slack. ... View more

Hi, I purchased a product on EBay, it’s been 45 days and I’ve still not received the product. Seller is saying it has been delivered and is taking weeks to reply to my messages.  I just want a refund at this stage.  I have an existing eBay account however I checked out as a guest when buying the product so it’s not showing up as a product to get a refund on.  I can’t contact anyone at eBay, there is no number or email. What should I do?    ... View more

The seller said the item was broken and they had no stock so I had to deal with ebay on my side. But I wasnt able to do that until x date after, which was really frustrating.    After the date passed I opened a case with ebay and they said they would try to contact the seller. I was not updated at all until I was told that I had not responded, neither had the seller and the case was closed. There was never an option for me to ask ebay to step in.    I'm really frustrated, why did they not message me when the seller didn't respond or issue a refund then? I was assuming I would get an email and nothing. But now when I try to open a case they say it was already closed.    It feels really scammy that the seller can list something, sell it, say it was broken and that it is my responsibility to take care of everything. ... View more

I've been with Ebay for more than 20 years Now it seems every mouse click you do, regardless of whether what you're clicking on is purchase related, opens PayGuard and you waste time and effort getting rid of it to progress to what you want to do.  ... View more

From June this year 2023 my purchased items are not showing in my purchases items ... View more

Does anyone know whate a buyer can find the invoices or receipt?   Cannot see this anywhere after we have bought something?    I can easily see order details, but nowhere can I see invoice or receipt?   thanks Trevor ... View more

I left a neg for a seller, but the item has since arrived. I asked them to send me a form to change to a + but now they want to refund me. I said I got the item and dont want a refund....Do I have to get a refund to change feedback? ... View more

What happens if buyer cancels a purchase immediately after making it, and the seller doesn't respond within the 3 day period? ... View more

When I bid it automatically goes up and when I check the history it shows some automatic bid thing. How can I do that or try counter their bids? It ends in 10 hours ... View more

Hi all I really hope I can get an answer fast on this but I am looking at buying an item on eBay I have msgd the seller and they have agreed to a total price so I'm trying to figure out when I hit the make an offer button and I say make the offer for $65 would the postage listed in the sales post which is $38 be added on-top of my offer of $65 or is my offer a set price including postage. In other words seller is happy for a total of $65 postage included but the sales post has a postage of $38 so when I make my offer do I set the offer to $65 or do I set my offer to $27 being that the post will be added on-top which will equal out to be $65 total? ... View more

My order 29/`0/23 they sent wrong product. I returned sane to supplier with photos and letter explaining their mistake. They received the return on 9/11/23 7.45am Have heard nothing since.  Please follow up JH ... View more

I  bought two lip stick pencils from EBAY AU SAN JOSE on 21 October at $48.20 each the boxes  both pencils did not have any lead in them.    ... View more

Seller in the USA states they sent my item a month ago through eBay’s GSP, but it hasn’t arrived and seller just says “bummer”. I ask for them to provide a correct tracking number as the tracking number provided is invalid when I log it into DHL’s tracking system, but they won’t and have told me to chase it up through ebay myself and said “hope it resolves for you”.  Seller hasn’t provided any proof of sending, only saying they sent it through GSP and said is my problem to locate it.   Seller won’t state where or how they sent it, except saying it was sent through eBay’s GSP, and stated is me that has to try locate it, even through I’ve told them the DHL tracking number provided by eBay in the delivery section is invalid, so am having to ask here. I don’t have the sellers details, only their ebay user name. Is this correct? I’d have thought a seller would be trying to locate my package since it has not arrived. Can someone please tell me how GSP works?    ... View more

Where should one report a possible phishing scam to eBay?  Or does eBay even care to collect this info, let alone take action?  I had posted a question to a seller.  Now I have received an email from a Gmail account with an attached PayPal order confirmation invoice.  The subject header is: "Order Confirmation InvoiceXXXXXXXX" and a message that states: Your special purchase is dancing its way to your location. Watch for eBay's shipping updates. Purchase receipt no: XXXXX. Expect its arrival with graceful movements by next Friday."   Given the bad English and punctuation, I suspect that the message is a fraud.  I have not clicked on the attachment or replied to the sender.  But I still want to report the suspected incident. ... View more

Well I was charged but this site? ... View more

I received an item that was faulty.   I contacted the seller and was advised that a replacement would be sent. I was told consistently each week tell me "dont worry it will arrive", however no shipping number was advised. Unfortunately I cant request through my purchase history as the "refund" option is not available.   The help bot that I contacted didnt recognize the item / shipping  / buyer details from the original purchase That was 16 weeks ago!   Any help appreciated. ... View more