eBay

Dear eBay staff and members,    I wanted to know how reliable and safe CB watches are, and how I can verify the authenticity of the watches that I am interested in.  I have asked them to send me a photo of the back of the watch and the front and authentication certificates that the watch comes with. I would like some advice as I want to make a few purchases.    Thank you,  ... View more

i have purchased an item mid november  and till waiting for it to be sent , ive sent 5 messages to seller and no response , or how do i get a refund for the item ive purchased ... View more

Hello. On a few of my packages from Uk, I have received updates that parcels are delivered. They have not been. It seems the auto update marks it as delivered when it reaches the destination country. I am still waiting for delivery on 1 parcel that has been marked as delivered for over 2 weeks. If this ends up in a dispute over non-delivery, I hope this is taken into account!   This is not a 1 off event. Most then update to other status after a few days. This one has not. ... View more

Hi,   I purchased 2 microphones from a seller. They were advertised as Being Shure Beta57a products. While waiting for the item to arrive I noticed the seller received feedback from another buyer stating the two microphones he/she received were counterfeit. Apparently both boxes contained the exact same serial number. When the microphones arrived I checked the serial numbers on each box to find that they were identical. There were other clear signs that the mics I received are counterfeit (spelling mistakes on packaging and missing key identifiers).   I raised a return as item not as described, the seller accepted (I suspect this was automatic) and I did not hear anything further from the seller. Called eBay Cust Service and was advised of the process. Waited the mandatory 3 days before raising a case. Waited a further 5 days without any communication before calling eBay customer service to check the status. eBay customer service advised that the previous agent made a note in the system that I was unwilling to return the items (I raised a returns claim....) and that I now needed to wait a further 5 days to see if the seller issues a return postage label. Questioning eBay customer service about why nothing had been done to date was fruitless as have been the requests to speak to a manager/supervisor.   Curious to know if this the norm and if anyone else has had a similar experience. Feel like I want to push for a resolution and refund..   Thanks for reading..   Check the red circles   Check the red circles ... View more

Items not showing in purchase history. I was asked by a buyer to leave him feedback but I can not find the item as nothing shows in my purchase history. It seems the people running Ebay leave problems for other members to solve, very slack. ... View more

Hi, I purchased a product on EBay, it’s been 45 days and I’ve still not received the product. Seller is saying it has been delivered and is taking weeks to reply to my messages.  I just want a refund at this stage.  I have an existing eBay account however I checked out as a guest when buying the product so it’s not showing up as a product to get a refund on.  I can’t contact anyone at eBay, there is no number or email. What should I do?    ... View more

The seller said the item was broken and they had no stock so I had to deal with ebay on my side. But I wasnt able to do that until x date after, which was really frustrating.    After the date passed I opened a case with ebay and they said they would try to contact the seller. I was not updated at all until I was told that I had not responded, neither had the seller and the case was closed. There was never an option for me to ask ebay to step in.    I'm really frustrated, why did they not message me when the seller didn't respond or issue a refund then? I was assuming I would get an email and nothing. But now when I try to open a case they say it was already closed.    It feels really scammy that the seller can list something, sell it, say it was broken and that it is my responsibility to take care of everything. ... View more

I've been with Ebay for more than 20 years Now it seems every mouse click you do, regardless of whether what you're clicking on is purchase related, opens PayGuard and you waste time and effort getting rid of it to progress to what you want to do.  ... View more

From June this year 2023 my purchased items are not showing in my purchases items ... View more

Does anyone know whate a buyer can find the invoices or receipt?   Cannot see this anywhere after we have bought something?    I can easily see order details, but nowhere can I see invoice or receipt?   thanks Trevor ... View more

I left a neg for a seller, but the item has since arrived. I asked them to send me a form to change to a + but now they want to refund me. I said I got the item and dont want a refund....Do I have to get a refund to change feedback? ... View more

What happens if buyer cancels a purchase immediately after making it, and the seller doesn't respond within the 3 day period? ... View more

When I bid it automatically goes up and when I check the history it shows some automatic bid thing. How can I do that or try counter their bids? It ends in 10 hours ... View more

Hi all I really hope I can get an answer fast on this but I am looking at buying an item on eBay I have msgd the seller and they have agreed to a total price so I'm trying to figure out when I hit the make an offer button and I say make the offer for $65 would the postage listed in the sales post which is $38 be added on-top of my offer of $65 or is my offer a set price including postage. In other words seller is happy for a total of $65 postage included but the sales post has a postage of $38 so when I make my offer do I set the offer to $65 or do I set my offer to $27 being that the post will be added on-top which will equal out to be $65 total? ... View more

My order 29/`0/23 they sent wrong product. I returned sane to supplier with photos and letter explaining their mistake. They received the return on 9/11/23 7.45am Have heard nothing since.  Please follow up JH ... View more

I  bought two lip stick pencils from EBAY AU SAN JOSE on 21 October at $48.20 each the boxes  both pencils did not have any lead in them.    ... View more

Seller in the USA states they sent my item a month ago through eBay’s GSP, but it hasn’t arrived and seller just says “bummer”. I ask for them to provide a correct tracking number as the tracking number provided is invalid when I log it into DHL’s tracking system, but they won’t and have told me to chase it up through ebay myself and said “hope it resolves for you”.  Seller hasn’t provided any proof of sending, only saying they sent it through GSP and said is my problem to locate it.   Seller won’t state where or how they sent it, except saying it was sent through eBay’s GSP, and stated is me that has to try locate it, even through I’ve told them the DHL tracking number provided by eBay in the delivery section is invalid, so am having to ask here. I don’t have the sellers details, only their ebay user name. Is this correct? I’d have thought a seller would be trying to locate my package since it has not arrived. Can someone please tell me how GSP works?    ... View more

Where should one report a possible phishing scam to eBay?  Or does eBay even care to collect this info, let alone take action?  I had posted a question to a seller.  Now I have received an email from a Gmail account with an attached PayPal order confirmation invoice.  The subject header is: "Order Confirmation InvoiceXXXXXXXX" and a message that states: Your special purchase is dancing its way to your location. Watch for eBay's shipping updates. Purchase receipt no: XXXXX. Expect its arrival with graceful movements by next Friday."   Given the bad English and punctuation, I suspect that the message is a fraud.  I have not clicked on the attachment or replied to the sender.  But I still want to report the suspected incident. ... View more

Well I was charged but this site? ... View more

I received an item that was faulty.   I contacted the seller and was advised that a replacement would be sent. I was told consistently each week tell me "dont worry it will arrive", however no shipping number was advised. Unfortunately I cant request through my purchase history as the "refund" option is not available.   The help bot that I contacted didnt recognize the item / shipping  / buyer details from the original purchase That was 16 weeks ago!   Any help appreciated. ... View more

I would like to purchase an item from a German Ebay store but can't find the store or item when I'm logged into my Australian Ebay account.   When logged out of my account, I can find the item and Ebay store and it states to contact the store to see if the item can be shipped to Australia but I can't contact the store unless I am logged in ... and that's when the item disappears again.  I can't work this out.  ... View more

How do I contact Ebay directly? I processed a return due to false advertising on the sellers behalf. However this process has been going on for months and I still haven't been sent my refund. None of the help pages actually help. ... View more

Hi, having issues paying for an item. Please help ... View more

What should I do? ... View more

 Order number:09-10227-54923 Item was faulty after 30 days message for replacement. im was replaced and is still faulty. Messaged the seller through eBay and the seller agreed to a refund, if both items were returned. Items returned and received by the seller on 13/10/23 Pictures taken and sent to the seller of the tracking number. 2 emails were sent on  2 separate dates to the seller, I'm getting no replies  Awaiting refund. What do I do if the seller doesn't pay a refund? The ad states 12 MONTH WARRANTY new parts don't seem to get any help from eBay as 30 days have gone by. how long do people need to wait for a reply? ... View more

Can some explain to me why the sender is allow to dictate what mailing address to send the item I have just brought and paid for to ? I use a po box for number of reasons, its safer and quicker than sending it to my home. Plus when using paypal, it all goes through ebay. Ebay tells sender when to send it once payment has cleared.   ... View more