eBay

bran8535

I purchased an iPhone over three months ago and it has now developed a fault which will cost over $300AUD to repair. The seller in China has requested the phone be returned. As it is outside of eBay’s return policy how do I go about returning the phone and for it be monitored by eBay?

hats_hats_hats_hats

I'm a seller. I want to set up a rule where buyers get free postage on the second item they buy from me, but NOT further items. I can't find how to do this. The items I sell weigh the same, so buyers can benefit by having two of them shipped in the same box. However, adding a third, fourth, fifth etc item would require extra boxes and therefore extra cost. Shipping would be something like: 1 item - $10 2 items - $10 3 items - $20 4 items - $20 5 items - $30 ...and so on. Can anyone help?

rsanchez91

Does anyone know how to have the package delivered again since it was returned to Global Shipping Center UK?

craftsandmore5

Hi, I use calculated ebay postage labels for items that need to be sent as parcels. Most of the time ebay calculates the cheapest postage option (Sendle or Australia Post) for the buyer. Over the last couple of months I have had a couple situations where a buyers address is a Parcel Locker but ebay calculates the Sendle rate, which it should have been Australia Post. I contact ebay via chat and they fix it by giving me the difference back in credit - which is very time consuming but a good outcome. Today it happened again and I was slightly confused what the chat agent was telling me, see below: 1. I have checked the details and could see that the buyer choose postage label and did no specified any service hence gets charged for average postage cost - why can't ebay fix this problem, if an address is PO Box or Parcel Collect Australia Post is automatically chosen, why not Parcel Locker 2. Here, I can see in buyers address parcel locker is mentioned because of which sendle option is not available for shipment. We recommend you to kindly remove parcel locker option and ask buyer for correct address without it, then you can ship it with sendle parcel - I asked the agent where do i find the "remove parcel locker option" the response I got was "I am sorry?" - Does anyone know if there is an option to remove parcel locker?? 3. No worries, I means if you edit buyers address and remove the words "parcel locker " then you can ship it with sendle with low postage - ???? - editing an address, can we do this again - I thought that option was removed years ago. 4. I wrote "This is an error ebay needs to fix", agent's response was - There is no error as buyer gets charged with option they have choosen only and as a seller you can get a label with that amount" - but ebay are charging buyers incorrect postage as they are not taking into account that Parcel Locker addresses cannot be used by Sendle. I have no problem using Sendle and I do like there rates for my buyers especially as most of my items are on low price side. Any suggestions how this can be escalated to get fixed.

ann2010oz

My issue is about sellers who offer free postage on items, usually with a weight over 2-3 kg. They mark the item as shipped not long after payment is made and then a few days later message to inform me that their carrier lost the parcel or that it cannot be delivered due to a being in a rural area (which is only 2 hours from Sydney). This has happened countless times now and is very frustrating because I get deliveries with no problem from eBay all the time. I feel this is a deceptive practice and is employed because they realise the postage fees are slightly more than metro areas. I'd rather them be upfront and I'm happy to pay for postage. Please don't offer free postage anywhere in Australia and then play games when you see it's in a rural area. Mention that in your description for eg "We don't post to rural areas or can't give free postage to rural areas" but don't mark items as posted and then pretend it got lost or carrier can't deliver.

jocraw_2387

I have contacted aramex before and they ignore all correspondence. The last tracking update was on the 13th, three weeks ago.

jezza_957

How can I know that it isn't going to be sent through dodgy PF Logistics when I just purchased an item and in the shipping info bit it said Australia Post Standard Parcel? I then receive the tracking number and all that a day later to find out it is PFL. I don't want anything to do with those frauds, I have had to get refunds twice through eBay because of them, they have no real customer service and they lie about your parcel being delivered when it hasn't. Had another issue with them over a purchase I had made on another website also. While I managed to get my money back every time I don't want the stress. So honestly I won't be using eBay unless I can stop having things sent through PFL.

kbutts619

Need to return some items how do I do that

lered2450

I'm in Australia and have received a tracking notification regarding an item I purchased from the USA saying "undeliverable item, item restricted". I've been told to contact GSP, but have no clue where to find this information. Any help please? Thank you!

sehas_8989

I bought a sofa on November 11th, but I haven't received the money or the sofa yet.

jewelsemporium

why when i pay ebay for a shipping label does it say manifest?

chgr1835

I started a return dispute for wrong item received but... While the return label is addresses correctly to the seller, the return address on the return label is not my address, its even a completely different state. The seller is in Victoria and I am in Tasmania but the return address on the return label is Victoria. (Australia) I don't even know if the seller has even paid enough for the label to be sent from my state to the sellers state. The worst thing is that when I firs contacted the seller about the wrong item they asked me to "write "Return to sender." on the parcel, take it to the post office and tell them its not your name and phone number." I know that's a common scam so I obviously didn't do that. I don't know what to do. Is this some sort of scam?

alpha.team.retail

This has happened quite a lot. When I hand my packages over the counter, AusPost will scan the parcels but consider the tracked envelopes "not priority" and generally don't scan them. Two situations have occured; 1. The post office scanned it (as I'm friends with the owners) but when it's picked up to be taken to depot, the driver doesn't scan them. Then item is left on "We've got it" until it is delivered. 2. I (regrettably) didn't check my lodgement receipt at another post office that I only use on a Saturday morning as my usual place is closed, the woman behind the counter scanned the parcels I lodged but not the tracked envelopes. She handed me a lodgment receipt but I didn't check it. I see the notifications come up for the parcels, but not the tracked envelope. I check the tracking history and it still says "pending". Lessons for all sellers on here. Check your lodgement receipts. At least if they've scanned it at the post office, then you've done your part. I have 0-1 day shipping and I think this might affect my sellers account negatively. I'll be contacting eBay tomorrow to see what the situation is. Has anyone else been in this situation before and how did it pan out?

davidmcmillan2009

Is there any way to find out what carrier service a seller uses before buying? i want to keep away from sellers using sendle and aramex they are a terrible courier service

techtrendtribe

Hello Folks, I’m new to the eBay seller world and trying to understand the shipping costs involved when offering free shipping on products. Let’s take an example: I’m selling a box of 50 PCS Face Masks. The net weight of the box is 600 grams, and I plan to offer free shipping for domestic deliveries within Australia. I’m aware of the Flat Rate Packaging options offered by Australia Post, such as Small, Medium, and Large satchels. However, I’m confused about the packaging and shipping process in this case. Since the product comes in a box, it doesn’t seem feasible to use a satchel, even though the weight is under 5 kg. Instead, I would need to ship it in a box, and parcel post for a box of this size would cost around AUD 11. This seems like a significant shipping cost to incorporate into the overall product price. Here’s my confusion: I see other sellers offering a 50 PCS box of KN95 Face Masks for AUD 28. If we factor in AUD 11 just for shipping costs, how are they pricing their products so competitively? Additionally, after deducting the eBay fixed fees (AUD 0.33) and the Final Value Fee of around 11% from the remaining amount, there doesn’t seem to be much margin left for profit. Are these sellers genuinely paying this much for shipping, or am I missing something? Any guidance on how to manage packaging and shipping costs efficiently would be greatly appreciated. P.S.: The example quoted is from a legitimate seller and not a scam. Thank you for your help! Best regards, Osama

gagets-are-us

I've now stopped using eBay in favor of Amazon due to the slow delivery by the new courier company which was hopeless. eBay was my first choice before when austpost delivered items but not anymore, Worst case I had to go to the post office for some items. eBay has broken a good service which is a great shame.

injenooitee

I am a seller and I recently sold an item as a Buy it Now to an overseas buyer New Zealand), and eBay defaults the shipping to International Economy Air which can take between 10 & 21 days. My buyer, before buying, contacted me to find out if I would send to NZ. I sent her a quote for Standard Shipping, which was a bit dearer, but would get to the buyer quicker. She was prepared to pay that. I wasn’t sure how to change it, so she agreed she’d pay the extra if needed. I told her that eBay won’t allow it. Anyway, she paid and it was International Economy. ‘’is there a setting on default international shipping? I have my own policies setup….is there a way I need to do it there? If so, does anybody know how I create the shipping options so this doesn’t happen again. It’s happened in the past that I create the international shipping label and I’m always out of pocket by a few bucks. Can anybody assist? Thank you.

john_and_eva

For example, I just sold an item to a buyer in Rooty Hill NSW 2766. I'm in Cromer NSW 2099. The item was 800g 32 x 23 x 12 cm eBay charged the buyer $9.27 for the calculated postage. eBay is charging me $14.95 for an eBay printable label. This happens all the time. Why didn't eBay charge the buyer the full $14.95?

bourboncola.m

They supposed to deliver my parcel today at my shop but it shows on their tracking that delivery was unsuccessful because the shop closed. My business close at 6pm and delivery attempt was at 3 pm . This is very poor customer service.

stema-6303

Our Apartment has security foyer and entrance swipe tags making deliveries to the building difficult. An Australia Post Parcel Locker solved any issues with receiving packages securely. When shopping on ebay products displaying the Australia Post insignia are chosen yet not ever seller will send packages to a Parcel Locker. Is it possible for ebay to tag 'Parcel Locker/Post Box' sellers, within their product offering, so as customers can select desired items knowing you won't be rejected at the payment process?

dsl_computer_services

What is going on? My package has been in Sydney since the 14th and has not been delivered yet. This is completely unacceptable, as I know it does not take 2 weeks to clear customs (considering I have a background in logistics within this city and dealing with air/sea freight). What on earth is going on with whoever DAI or A1 Tracking, or whatever they call themselves - who provide me with little to no relevant information other than my package came into Sydney on the 14th - have not sent my package to in over 2 weeks? Who and how do I contact physically to actually speak to a human within Australia to deal with the issue?

woolworthscardseller

Hi all, I sell small collector cards that can fit into an envelope. I made the postage option as domestic letter with tracking as one of the variations on my listing is pretty expensive. Anyways, A buyer bought two cards and requested me to combine shipping and refund shipping for one. So one card is $2 and shipping is $5, so he paid $4 for cards and $10 for postage. I have no problem in refunding him $5 and combining the postage into one australia post domestic letter with tracking, but do I just go to the post office, put both in one envelope and send it, and take the tracking number and put them? since both cards are in one envelope do I put the same tracking number for both cards on ebay? is that ok by the rules?

chucky6589

Is PF Logistics a rort ? , apparently dodgy ebayers showing as local suppliers are sourcing and sending items direct from China but trying to masquerade as local suppliers as scam courier company PFLogistics supply them with what is supposed to be a local tracking number but you will find it will be weeks before you receive items and they always say please wait delay in delivery. What a scam and Ebay aren't doing anything!!

woolworthscardseller

Hi All, I want to sell woolworths collectors cards for a dollar, which is what everyone else sells them for. I notice under their listings, before you click an individual one, each One has a little sign saying "+$1.50 AU Postage" or something like that, or even sometimes free postage.. I want to send them in an envelope too and make buyers pay for the postage just like the 1.50 above. How do I do that? Please help, I am so lost and no video seems to tell me how! Thanks

dilrok0

Hi there, I think I have paid for a leggings in maroon colour and it has already paid but while I look at a ebay order it didn't show up and I haven't got it yet. Can you please check about the order.

mint_house

I saw a banner on my ebay page offering me, as a seller, 10 free shipping labels for the month of September for selling pre-loved clothing. I don't usually sell clothing on ebay. So I decided to list a few items of pre-loved toddler clothing. It sold with hours to go until this special finished. It was my only clothing sale. I go to select my free shipping label, but there was none - only priced ones. The special did not stipulate anything about the clothing being for a certain age range. I read it all before listing. And it was very general. Anyone know why it would not have worked for my sale? and who can I contact about this? It seems impossible to speak to a human within ebay. Not happy because I priced the clothing taking into account the free shipping label for myself. Thanks to anyone who can shed some light for me...

maruer-0

Purchases 4x time items from China, received only 2x items. The two items received have the same tracking number for items 3 and 4. After several messages finally spoke with a representative from the company in China and they stated that the items had been sent, advising the representative that I have spoken to the delivery service in Australia and they only received 2x items from this seller. The representative stated that they are unable to assist in any way, as they need permission from the Australian delivery service to look into this matter further. Requested for the representative to check there dispatch department and she hung up. No further response from the seller has been made to rectify this issue. Buyer now just wants money to be returned.

ben_inne

I'm in Australia and I purchased an item late June 2024. Item still not received (20th September). tracking is showing it has been at Glendale Heights since 1st July. How do I find out about this item location? Can I contact the hub? Can I get a refund?

roka_8612

I need a commercial invoice to do a return overseas. How do I obtain one from Ebay

myo007

They won't bother deliver to residential address or press the buzzer or to knock the door and no left of sorry we miss you card and will just change status in tracking as " Delivery location closed" but instead they would take parcel to nearby post office to waste your time to go collect the parcel after 4 pm. They won't do their delivery job properly, I was waiting home whole morning but no one came nor left missed card at all, they are connected and contracted with overseas drop shipping company(ies) from CN who set up here as far as my knowledge, they should train their driver staffs properly not to do that again, they should meet Aus standard for delivery even if they are foreign workers and foreign related company and to stop wasting everyone's time to unnecessory got to go to collect in post office and we want to save our own busy times too otherwise why should we be still even using them?

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