eBay

Hello   I have a new and unique product and I thought Mother's Day could be a good time to launch, does eBay do a promo shop for mothers day?    Thanks Maureen  ... View more

Item for sale has not reached an acceptable amount. Am I obligated to sell to the highest bidder? ... View more

Hi I did not get my Payout payment today. Usually, I am getting it between 12 to 1pm. Is there any issue ? someone has same issue for today, please update.    Thanks ... View more

eBay keeps sending to OLD address....I have changed it online, but no change!! ... View more

I sold an item $400 plus $100 postage to Brazil. When I enter tracking detail, I was missing "AU" after those tracking number. I did tried to correct it but wont let me after enter. A month later the buyer claim that item not received. I checked on tracking it said still in Brazil custom. I was allow to update the tracking number with "AU" after the case open. but the buyer said because he lost the item as I miss type "AU" at the end of tracking. Auspost tracking still shows item in custom dont understand why he said he lost it. Anyway I spoke to ebay agent couple days ago said I am not sure what to do, they read everything said I did everything right, even I missing "AU" at the end of tracking wont be an issue. And also tell me do not refund the buyer.   Suddenly received an email from ebay said they decided to refund to buyer as I cant prove it has been arrived to buyer and will deduct money from my bank. I tried to speak with agent but it said case is closed. Cant do anything about it anymore.    I am losing the item, postage, and the selling money for refund which is $1000 all up for nothing. I am so angry!!!!!? ... View more

This is regarding Negative Feedback I received from one buyer in 17 years of eBay selling history. Details as follow…. eBay item number:18451XXXXX Ikea Floor Lamp Buyer: yumXXXXXXeb Buyer purchased 12/01/2024. We shipped 13/01/2024. Delivered 18/01/2024. She left Negative Feedback. “Poor Quality” I sent multiple messages regarding any damage to the parcel or what is wrong with the product? Never received reply or photo from the buyer! I sent message to return the product for full refund. I will provide return shipping label. Or keep the Item & I will send you partial refund. No reply from the buyer! In good hope I refunded her full amount & ask her to keep the product for free & revise the feedback. No response from the buyer! I sent her feedback revision request on 23/01/2024. No response from the buyer! I called & chat eBay customer service multiple times. No help, just stereo type prerecorded answers! Where is seller’s Protection? Can you explain what I have done wrong. Why nonresponsive buyer is important then hard working seller? All other feedbacks for this same item are 100% positive from all other buyers. If this buyer have any issue why she did never send complain or send us message or photo. Even never replied to my multiple messages. Still, I have refunded her full amount for just to get rid of the Negative Feedback. I know there is nothing wrong with the product. This is brand new sealed boxed item we have sent her. We pack & ship product with due care with 100% tracking. Never receive any breakage or lost item complaint from anyone. We husband wife working hard to keep our track record nice & clean. I can’t sleep looking at this one & only Negative feedback out of total 6002 positive Feedbacks. Can’t sleep at night. I Wake up at night start thinking about this! My blood pressure has gone up & have to started medication for high BP & sleep problems just due to this problem. I have lost faith in eBay customer service. Anyone know how to get rid of this negative feedback! Please help me. Thank you. ... View more

Buyer saying item not received.Tracking indicates delivered.I have opened Australia Post case and waiting on advice.Buyer wants refund.Its only been about 3 days since it was supposed to arrive. ... View more

Hi do the non payers actually get advised by Ebay ? Do they loose % of the ratings? Just wondering as they seem to be quite a lot bidding not paying & not answering messages. ... View more

The weight plus crate is 135 lbs. dimensions of crate are 33 x 22 x 35”. I selected  delivery service with limits of 150 lbs and 108” in length. But I still get an error in weight and dimensions. How do I list this? I want international exposure but no matter what shipping I select, I get an error.  Thanks, Paul ... View more

I have sold an item on ebay , the buyer paid and I was messaged that payment was initiated  on 23rd - today is the 29th and it still is not in my account which is the one registered with ebay. what can I do ... View more

Hi, this is John.i can't find how to get to my Paypal home page. Can any body help please? Regards, John. ... View more

Hello Three times I have listed the same item and each time it has 'sold'. Yet the buyer (three different buyers each time) does not pay...   So I relist and again it 'sells' but the buyer does not pay and so on and soon....   A scam???? ... View more

I accidentally marked an item as payment received when no payment was received. Buyer has 0% rating & has not paid. Went to close the item to resist, however accidentally ppressed paid, now it wants me to send item? ... View more

i am looking at other ways to increase sales and looking at more items to upload any suggestions ... View more

I can't change the status of my sold product. It's still showing sent status but it's already delivered. ... View more

I have a lot of items for sale on my Ebay store, most around the $4 mark. At the moment I lose about 20% on each sale in fees. I make about $200-250 per month in sales so not a huge amount. At what point is it worth opening up a store? I know it won't make me sell more, but my concern is more the seller fees. I don't want to increase my prices because I'm staying competitive, but I'm not making a huge profit after the fees are taken out. What are your thoughts? ... View more

We were informed that our listing was hidden due to an incorrect address. It's possible that the address we previously provided was incorrect. We have now updated it from 3000 to 3166 and selected the correct area. However, the post still does not display correctly. What should we do next? ... View more

While updating your selling account ? Whats the best option to select , A company , association , partnership or  cooperative ?? ... View more

I have sold an item long ago outside eBay. This week a buyer purchased the item on an old eBay page that I thought was inactive and would not renew. It did and now I have a problem. So how do I refund him? ... View more

Hi   I just had an item sell below the asking 'Buy it Now' cost of the item.    There was no offer involved, it just sold below the asking price.  This is the second time it has now occurred (but with another item).   The item is listed here https://www.ebay.com.au/itm/285477416539 at a price of $6.70,  but I just received a sale notification from eBay that the item sold at $6.19    (Just a single item).    There is nothing to indicate why the item sold for less than the advertised price.       Is there some sort of scam running out there I am unaware of?    As this is the second time, I really see no choice other than canceling the sale,  but there really isn't an item on the cancellation reason droplist to cover why the sale is being canceled.       Any advise would be appreciated.   Cheers     ... View more

I am posting again for the third time to ask 'ebay whom I cannot find a phone number to contact 'ebay customer service', to  fix my invoice which is ticked PAID.   The buyer wishes  to pay but cannot... This is the first time this has happened all I ask is that ebay please fix the invoice by simply unticking the paid box!!! previous I received a message to say my post had been taken down   WHY!!!! what is wrong with asking for ebay to untick the paid box on my invoice so the buy can make her payment!!! if ebay or whoever does not understand what is going please look at the invoice and please untick the paid box so my buyer can pay!!! that is all I have been asking - communication would be wonderful you have my phone number it would be nice if someone from ebay customer service might call so we can get this sorted...WHY IS IT SO HARD TO FIND HELP AROUND HERE!!!! ... View more

Please be patient I will try to attend to all matters while away but will correct any matters after 16-5-2024 if unable prior to 9-5-2024   Meorabilia Galore ... View more

so frustrated , having spent the past hour trying to contact someone on ebay !! ( the chats are useless) im being charged a monthy fee of $17.20 for "who knows what for " i don't use ebay ...... cannot get answers so the only thing i cloud do was to remove my credit card details from my account. Has anyone had this issue. ... View more

The buyer requested a 50% discount 3 days after delivery claiming it was too expensive and faulty. I rejected it but requested images to show what the issue was. The buyer refused to send a single image. A few days later, I found negative feedback left by the buyer. Despite having messages exchanged with the buyer showing that the buyer breached eBay's policy, I have spent over 2 months, more than 4 hours every week, talking to more than 10 customer service representatives and 2 live chats, eBay still thinks it's a valid feedback and I should learn from it and improve my listing. Strangely, whenever I talk to eBay they agree with me but say that the relevant department works offline and we can't do anything. I lost hope, I feel now unsafe and unprotected. Has anyone experienced this and can anyone advise me on what to do? ... View more

buyer wants to pay but invoice is ticked paid!!! how do I (the seller) untick the invoice which  I cannot find anymore...Please advise as the buy wants her item asap... ... View more

I have had a seller dispute with their bank a transaction from 10 months ago.  I sent proof that the buyer picked up the item (text message which include her phone number etc) and eBay have just said they found in her favour!  What do I do from here?  I feel totally scammed and eBay doesn’t seem to care. ... View more

hey, ive made some ebay drafts and put the currency but when i preview them, it only comes up as US and i use AUD.   Is there a setting where i can change this?     Any help appreciated. ... View more

Hi all, I am facinng an issue, when I make a listing and select the price. After posting the listing when I see the add, the price there is more than what I actually posted. This is not good for my listing to compete. E.g if I post an item for 10$, when I post the ad, I see it is priced at 11$. Anybody else having the same kinda issue? ... View more