eBay

atri416

Hi all, I am facinng an issue, when I make a listing and select the price. After posting the listing when I see the add, the price there is more than what I actually posted. This is not good for my listing to compete. E.g if I post an item for 10$, when I post the ad, I see it is priced at 11$. Anybody else having the same kinda issue?

georgemark2006

Sold a camera lens the tracking was abit mixed up with my end saying Aust post running behind opens a case against me for not delivered case is awarded in his favour even though he left positive feedback still took my money to refund him. My big issue is that i am in Darwin the cut off time for the case is AEST time so there was a time difference for me my buyer wants to pay me but not sure how he can do that tried to appeal got no where any help Regards George =

musogreg70

I bumped the ‘buy postage’ on the app, despite having posted the item already and payed for it. So EBay instantly provided the wrong tracking number, and took $. A two step system would be more useful than someone going to check postage rates etc and being instantly debited. Not cool.

gasc-6708

I sold out of my item in a day and didn't have stock control on the listing so it ended. I quickly created a new listing but a video review points to the old listing. I relisted the old listing and now the link works and redirects them to the new listing, but I am left with two active listings. Which one can I end?

pieces4everyone

I accidently deleted 27 items from my ended items list is there a way of retrieving them. I dont want to have to go through every item I have listed on Ebay to find the 27 that are not there.

2boysparents

Listing clearly showed item location including Australian postcode. Buyer paid for local pick up. They had the option to pay for postage but did not. Now asks for refund due to pick up being 'too far' . Do I have to give refund?

shiitliips88_3

Hi i am a little confused I recieved an email from ebay stating i had am unpaid invoice for November 2023 but i have not used this specific account for over 4 yrs I thought it may of been a scam but its aparently legit. Could someone possibly help me understand how its possible to be billed an invoice if i havent used my account in over 4 yrs. And i cannot seem to get a hold of ebay

poitr1819

A buyer has paid cash. Where do I mark this as paid? I can't find any tag for this function. Thanks

debu-1545

HI All Can anyone tell me how to change the time an auction ends? The only option available is to change the number of days. I've listed 4 similar items ending at the same time and realised that will make it difficult for the bidders. Thank you.

zopy

Cannot speak to a human on Ebay Australia-According to me I sold 7 Items and posted them to the value of $570.00, and according to my seller hub I Sold 7 Items for $355.00 there is a shortfall of $ 215.00 on my seller hub, could you explain?

drkkxpmax

Have searched for about an hour, have checked the Seller settings, can find nothing. All I can find is information on how to set notifications on your devices (e.g. iPhone), but nothing on how to get an email to your email account (e.g. into Outlook on a desktop). Years ago I always got an emal notification (when PayPal was linked to Ebay). Now I regularly miss items being sold and paid for, as I never receive any automated communication from Ebay about either a sale or a payement, as was once the case. I have to manually log in to Ebay and search.

barginhunter1960

Is anybody currently having troubles accessing auctiva, it seems to be down

barnsey68

how do I close out a sale when I did not get code from buyer when I delivered item. They won’t respond to my comms to provide the delivery code.

lucky007_1

After having issues with Ebay and payouts i emailed them specifically asking when funds will be paid out to me in the future. I was told once delivery has been confirmed funds will be released immediatley. I have this in an email from Ebay. Now they are saying i was not informed correctley and that there is now additional holds on my payout. The item was confirmed delivered three days ago. Ebay after numerous calls has basically said there is nothing they can do about it and i need to wait. Im furious- they have taken their fees yet they hold my funds. What can i do?

agoodlife-4

Seller: Can an auto order cancellation be reversed? The buyer has organised with me to pay & do a local pick-up. How do I ensure the buyer's profile / rating isn't affected?

mirrhing

Today (21/11/23) I received a message from a buyer wanting a refund on an item not received that was paid for in January 2022. Is there a time limit between the purchase and a claim for item not received? Do I have to issue a refund?

fredw2943

It's been ages 12th Nov and I've not been paid by Ebay , I've changed my account details and (with regret), given them my PASSWAD to this account. They now say its on hold till 27th Nov It's impossible to contact a eBay human. Any help from here ,might get my 160.00 bucks into my account. FredW

schleicher65kim

can you put a reserve price on an item you are selling

s_aau22

i have been charged by eBay for postage for sell item but I paid by my self for posting item.

netra-9

Hello everyone, I have created listings on ebay and its been 3 months since I have been unable to promote my listings via ad rates. The ad rates option which is usually available on every listing is reflecting on my listings which is why I am unable to promote my listings any idea how I get that option or what to do to get that? I contacted ebay they said I have to wait 90 days and my 90 days have been completed but still ad rate option is not reflecting on my listings.

9098barry

I want to send an invoice but I keep getting a message that says , some of the items may have been paid for. No items have been paid for. What do I do to be able to send the correct invoice

rjd.wreck

Hey there, I’m based in Brisbane, Australia, and I’ve been receiving jobseeker payments from Centrelink on a fortnightly basis. Initially, I was actively looking for work, but I started selling used car parts as a side gig. It’s been great, and I’ve found it both profitable and enjoyable. Working on cars and learning about them has always been a passion of mine, almost like a hobby. I’ve noticed some good sales and it got me thinking - could I turn this into a full-time venture? So, I decided to invest in my eBay store, purchasing a membership and establishing a professional selling ‘name’. I take this seriously and want to be seen as a reliable seller. However, I’m a bit unsure about a few things: 1. Should I report my income from eBay to Centrelink? 2. Is it time to get an ABN and officially register this as a business, especially since I’ve already sold 90 items? 3. Do I need to be concerned about the ATO or Centrelink in this scenario? 4. If I do go ahead and get an ABN and register the business, what will Centrelink’s response be? 5. Was it a mistake for me to transition my eBay account into an eBay store with a professional name?

abl9674

i HAVE JUST SPENT A LOT OF TIME WITH I THINK A MACHINE , WHEN I CALLED. I WAS TRY ING TO GET TO TALKING WITH A HUMAN BEIING ABOUT MY PROBLEM., PLEASE READ WHAT I HAD TO UT UP WITH, IASKED NUMERUS QUESTIONS I JUST RECEIVED ANSWER S WHICH DID NOT GO ANYWHERE NEAR ANSWERING MY QUESTIONS. FOR INSTANCE IT WAS SUGGESTED THAT I CHANGE MY DATE OF B IRTH. IASKED WHY. I WAS NOT GIVEN AN ANSWER. SEEING THAT WE ALL HAVE ONLY ONE DATE OF BIRTH I THINK IT WAS A REDICULOUS BI T OF ADVICE, IN MY OPINION WHAT I WAS TOLD DURING THIS SESSION WAS ABSOLUTELY WITHOUT ANY THOUGHT BY THE PERSON OR MACHINE AT THE OTHER END OF MY CALL.

thylacinefb

This makes it difficult and annoying to be browsing through the antiquarian book listings and finding it cluttered with cosmetics listings. It will no doubt affect book sales.

apsucks

I have a louis Vuitton item to sell. I see a simmilar item listed on ebay that has been authenticated by ebay. With the amount of replicas on the market, how do I get my item authenticated as the real deal to maximise the sell price?

uniqueid23

Sold some items one of which was paid for and picked up same day. This item sold for $29 minus about $4 in fees but my payout was $3 and change. Where's the other $22? The other payouts are on hold pending postage, which is fair, but this item was paid for and picked and the transaction was completed. Why is my payout so low compared to the final sale price?

epixy-29

Hello Ebay community, I continue to received emails regarding a failure to follow Third-Party fulfilment policy and I am at a loss as to why. This has resulted in my listings being hidden for 3 days which is, obviously, less than ideal. All of my listings/sales/postage is all handled by me, which I explained to ebay support however they were no help in explaining the situation apart from copy and pasting the email repetitively, and that the ebay system doesn't make mistakes. Any help is appreciated regarding this matter. A few notes about my store. - All stock is purchased by me and is at my house before selling. - All postage is via Australia Post with tracking provided on every order. - I have no pending complaints or issues regarding my sales. - As you can see from my feedback I've been doing a decent job. - I am not a drop shipping store. Here is a copy of the email that was provided to me. Again any help is appreciated. Activity on your account didn't follow our Third-party fulfilment policy. Third-party fulfilment must not be confusing or misleading to buyers and must protect buyer’s personal data. What activity didn't follow the policy More specific details are provided below. What you need to do next Please ensure your current and future listings follow this policy. What is the policy Sellers can use third-party fulfilment on eBay when: -The seller is clearly identified on all packing slips and invoices as the seller of the item, and -The seller ensures the safe fulfilment of the item within the terms stated in their listing, and -The seller ensures that their third-party provider is subject to a contractual condition which prevents them from using or sharing any eBay order information (including the names and contact details of buyers) for any purpose other than the fulfilment of the specific eBay order which the seller engaged them to fulfil. Third-party fulfilment isn’t allowed when: - The seller purchases an item they have listed on eBay from another online retailer or marketplace who sends it directly to the buyer, or - The origin of a purchase is misleading or confusing for the buyer (for example the packaging used makes it appear that the item was purchased from another retailer or marketplace instead of eBay), or -The buyer’s personal data is used for any purpose other than the fulfilment of that specific eBay order. How this affects your account Because you haven't followed this policy in the past: - A temporary 3-day selling restriction has been placed on your account (starting on the date of this notice), and your other listings will be hidden from search during this period. Listings will automatically be restored and show up in search results after the end of the temporary restriction. - All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account. Not following this policy in the future will result in similar actions, including a 7-day restriction on your account and potentially a lower seller performance level. Why we have this policy This policy helps to maintain the customer experience for both buyers and sellers, as well as to protect our customers' data from being used for purposes other than fulfilment. More information and help Third-party fulfilment policy

akseland

Hello all, I have just received a second Vero notice on the same item in a different listing after I cancelled the first. I am allegedly lifting photos from Seiko Corporation and using them in my listing which I am not. they are all my photographs. Secondly, I'm not allowed to sell to the EU because of parallel import policy. I have revised my postage services and disallowed any postage to the EU but my listing still shows being available to the EU. I don't get it ? I purchased the watch here in Australia paid GST why can't I sell it to whomever wants it regardless of where they are. The item was a world wide release, yes including the EU. it's now sold out. Ebay provided me with an email to respond to the VeRO policy violation so awaiting a response. Apparently if you receive a VeRO they remove your listing instantly. They didn't the first time and this second time ( today ) was a final warning and another VeRo violation will see my account suspended for 3 days. The pics are mine and eBays listing page revise correctly when I exclude EU, now trying to reach a human to discuss, or email them is next to near impossible. Always being directed to policy pages. Click on contact us and it's more unhelpful policy page. DO they actually have a chat bot or phone number ? thank you in advance for anyone who can shed some light on I believe an unjustified VeRo notice. Thank you.

quiltsandcrystals

I sold the last of aan item yesterday and ebay relisted it even though it is very clear in sold items that there was none left. the bot line does not even know what to do. can you give me a phone number. thanks

gem-boy-g

I don't like my items being automatically relisted if theyr'e not sold as I prefer to switch them around and not have too many up at the same time. Is this possible?

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