eBay

I informed the buyer when he/she messaged me before the sale that I could not post the item.  But they paid anyway and now will not respond to messages.  I know they can't pick up the item because they told me they have no car and also we are in lock down in Greater Sydney.  I want to cancel the sale, refund the buyer and relist the item (it's a heater and winter is now over!!), but this situation is not listed as a reason for cancelling a sale.  I asked the buyer to request a cancellation, but no response... I have reported a buyer issue (requesting a postage service I don't offer). I am a newbie, this is my second sale on e-bay.  I appreciate advice. ... View more

Hi there. Had a small bit of confusion with a buyer, they purchased an item and paid, but asked to cancel and for the refund. I'm happy to accept but was just curious about what happens to the money. Ebay is saying that I will need to pay X amount for the refund, but they were holding the buyers money still and it wasn't transferred to me yet, so will the refund just be from the money that they had yet to send me? Thanks a lot ... View more

After pay is supposed to be available on most listings, there are a few exemptions eg Collectable>Tobacciana?? but a lot of my listings are showing without the benefit of 'after pay' and you cant find out till item is completely filled out with all the relevant specifics that it does not qualify and therefore have to start all over again. Ebay have not set this up correctly. There is no list of proper exemptions to check before you start a listing and the ebay agents haven't got a clue. ... View more

I attempted to sell an item and a buyer "accidentally" overbid and contacted me to cancel their bid, unfortunately too close to closing the sale. I was then pressured to cancel the sale which I did. eBay charged me for the sale. I subsequently relisted the item under a different item number and sold it  eBay charged me again. Finally eBay gave me a credit on future sales. Unfortunately In am unlikely to ever sell another item although I do buy the occasional item. Why can't I have the amount returned to me directly or in worst case credited to purchases? None of this was my doing. I was always trying to do the right thing but I have been the punished one. ... View more

This am woke up to a sale, YEAH !!!happy dance, but no!  sale is for a necklace that we sold in March. What the???? Went back and worked through the old listing to see if we had made a mistake and listed 2 instead of 1, but no, dates are all wrong, and some other minor stuff looks a bit odd. So now have to contact the new buyer and apologise and refund.   Has anyone had this happen, this is a first for us, and just wondering if this is occurring elsewhere. Thanks in advance. ... View more

Looking for a Spare "Travel Mobile Phone" l have noticed that there are very few Seller's that are Listing the IMIE Number in their Listing of a Mobile Phone for Sale. To my knowledge, it was Policy that all Seller's had to List the IMIE # Number of the said Mobile for Sale, Before they were able to List their item.  This IMIE Number could then be "checked" on line to see if the Mobile was Locked or if it was a valid number. Has Something changed in ebay Policy that l am now not Aware of?  Maybe Somebody could enlighten me on  this matter, Thank you.   I have also noted the same issue arises on the Sale of Apple MacBooks, and Android Netbooks/Notebooks. ... View more

Ebay charged me for a item that was not sold three weeks ago. I am still waiting for reimbursement of the charged three weeks after. Have sent Ebay an email several days ago asking why it is taking so long for this charge to be reimbursed and have had nothing back. Is this the right way to treat a valued customer? Or any customer for that matter? I think it is not good customer service and am seriously thinking of never using this service again. Also letting others know not to use such a dodgey service.  ... View more

I tried to buy some mre’s  he got me to contact him off ebay as he stated “ it costs me too much in fees” I stupidly did so,, in good faith I paid $900-00 across to his account for goods. these goods never arrived i tried to contact for a refund or goods only to be ignored phone calls not answered, no reply to messages   can anybody from ebay contact him to stop him from doing this to anybody else?? I know I stuffed up!!,, but I don’t want others to fall for his trap too ... View more

can I get compensation for this? the buyer clearly stated in the case it wasn't my fault and he couldn't send back the products as it was stolen out of the package on his country.  Why would eBay just ignore this, I provided tracking etc. and they still refunded him ... View more

Gretings, I am having issues changing prices using file exchange, I download my file CSV & open in Excel (also tried open office ods), change the pricing in the speadsheet. I change the item number from "scientific ?" format back to a number (no decimal places) so that it looks like an item number. I save the file again as a csv file & upload. I am continually get the following message "Error - Input data for tag <Item.ItemID> is invalid or missing. Please check API documentation.|Item.ItemID|" I have a mixture of single line items (each with it's own ItemID) & some listings with variants which all fall under the one ItemID. The Error codes Reference does not cover this. Any advice / guidance would be appreciated. ... View more

I have had my share of the above. Could eBay change the wait time before relisting from eight days to four days (two days for seller message to buyer and two days for eBay message). Surely this would assist in a faster opportunity for both the seller and eBay to beneifit from the item for sale.  Regards Gerard ... View more

  Hi,   I'm a casual seller who is now on the new fee/payment system. I'm trying to make sense of why I was charged so much in fees recently.   I sold two items for $40 plus combined $18.95 in postage, and I paid for the postage through Ebay. I was charged $8.20 in fees. It was a fixed price style listing in the antiques section and I didn't do any upgrades that I'm aware of.   Could someone please explain how I lost over 20% of my sale price in fees?    Thanks for your help! ... View more

Hi, I am trying to list an item for sale.  Some of the areas are shaded and can't be changed - the formal for selling - I want an auction and its on Fixed price - then I need to change the Quantity and  that is also shaded. What am I doing wrong please? I have been listing other items tonight and this is my only hic-cup!!! Thanks for any help. ... View more

As the new Ebay payment system has a 2 day processing time attached, does this mean that I can no longer make an instant payment using Paypal? In effect, this will add 2 days to the shipping time for purchases.  ... View more

I have 2 items listed and both have the "Afterpay" item applied - if they sell through Afterpay does the money get sent into my Paypal account, if not where does it go ? ... View more

Hi   I have been selling here for a few years & have discovered that my account is a Business Account - it is not a business, just someone selling as a hobby.   Can someone help me with this as I can't find any information to change back to  an every day seller.    Thank you.   Anna ... View more

I live in New Zealand and would like to know if I can sell items to buyers in New Zealand and Australia. thanks. ... View more

We would like to know some information regarding below details;   We sold an item to a customer, it was sent via "Express Post Delivery" plus an extra cost of "Signature on Delivery" cost on top of that.   The item was delivered to the address given by the customer but the customer claimed that they never received it (but on the tracking system says it was signed and delivered).   We asked the customer to check with the family members to see if anyone has signed on his behalf, the customer said already check and nobody signed for it.  We then asked the customer to check with the post office as the postman wouldn't leave the parcel if nobody is home, they would give a note to say go and collect the parcel at the nearest post office etc.   We supplied to the customer a valid tracking number and proof of the receipt, plus the print screen of the address that the parcel was sent and it was the correct address sent.    After exchanging messages back and forward, the customer blames us for not being responsible for the parcel being signed by somebody else and that the customer will report us to the Fair Trades etc.  Basically the customer can contact Ebay to say that they didn't received it but they don't.  If Ebay contacted us, we would supply to them proof etc.   We would like to know if we're in the wrong, as we have supplied all proof, tracking number and receipt etc.  Tracking number said it was delivered to the address but customer said they didn't get it.     Thank you   Regards   ... View more

Hi Guys, can any one please tell me what the final percentage fee eBay charges on selling iPhones over $1400? Thanks  ... View more

I have just sold an item on Ebay.  The item was picked up and paid for.  How do I notify Ebay the item has sold and arrange to have the advertisement for it cancelled?   Thank you,  Paul S. ... View more

Hi, I have a UK customer wanting to return a item because they don't think it is genuine. So I have accepted the return but don't know how about sending the buyer the return postage costs. Can any one please let me know what is the best way to go about doing this, thanks in advance ... View more

It's been a while since I've sold anything on EBay and have a few items to list. I have come up against the: "This listing would cause you to exceed the amount you can list. You can list up to $10.00 more in total sales this month. Please consider reducing the starting price or request to list more" message. Does this mean that I can no longer fix a starting price or BIN price on listed items? is a $10/month limit normal?   I find it hard to believe that this is the case but can't find any reference either here on site or by search engine that doesn't refer to store operators. ... View more

Why would an item I placed on eBay to sell for A$110.00 was suddenly priced at A$66.00 without me changing the original asking price? <Removed> ... View more

How do I get out of Seller Hub and back to normal eBay please   ... View more