eBay

I purchased 2 items from same buyer and combined postage was agreed on.  Two days later my payment was refunded into my pal pal account. The seller claimed that when she got to the PO realised that amount paid for postage was too cheap, so cancelled sale.  There was no chance to re-negotiate prices.  I have messaged her to ask if she is re-listing but have had no reply.  Is this within rules and should I leave feedback? ... View more

HI, I bought an Ipad from a seller 'unwanted gift brand new in box'. accepted payment methods were COD, papal or bank deposit.  Initially I bought and paid from my iphone via paypal. When i got home I had another look at add and noticed seller requested bank deposit. I sent a message apolgising and they replied and sent me a refund via paypal, reason being money clears after 2 business days in their bank or 5 days from paypal to bank. I thought that was fair enough so paid into there westpack account. After money cleared the item was sent. Postage was included in the price. They did not send it registered (I assumed it would be registered as it was an Ipad). Item hasn't turned up yet (2 weeks and couting - Dubbo to Melbourne) I have asked for refund and said if for what ever reason item turns up i will send it back. UNless I am mistaken, after two weeks it is reasonable to assume the item has been lost by Aus post with no tracking record. They have mentioned they will put in a complaint, but I need my money back now. Either way the claim goes with aus post, they will receive the insurance or not (all $100 of it at the most from what I've read (ipad was 777.87)), so as I see it I should be entitle to a refund now?  If they refuse o give me a refund until the claim is made, what grounds will I have of getting my money back if they just fall off the radar? Surely the time gap will be to big for ebay to do anything about it?? Can they do anything about it as I paid via bank transfer? they have an 8 feedback rating with 2 negs in the last month, they were 100% when i bought, but im getting worried form what I'm seeing now, and their comments are set to privat so I can't see if the negative feedback has come from other possible Ipad related shananigans. What are my options here? Somebody please help! ... View more

Hi I have purchased an item worth $500 dollars and it is absolutely nothing as described, the seller also charged $80 dollars for postage which seemed a bit steep. When it got here it said it was shipped from indonesia and not australia as specified in his postage description. I have to now pay out of my own pocket an extra $80 for the return postage back to indonesia, does anyone know if i should receive the full refund of $580 or just the $500 without postage? cause i am now facing $160 worth of postage costs for an incorrect item ... View more

Thank you for your help last time I had a question, having bought a fire grate too small. I then bought a larger one from another seller . It arrived today but it is broken. I would say beyond repair. What do I do ? By the way it came in a box with absolutely no padding what so ever. Perhaps I shouldnt be buying this type of thing on EBay anyway. ... View more

there was a minor problem, not at sellers fault but original manufacterers. the seller actually rectified problem by sending missing piece. but i recieved an ebay message about a feedback revision accept or decline a few days ago, i messaged seller but havent had a response yet..what do i do? i dont want do anything untill i know what it is as im aware of mutual cancellations ... View more

Hi I am after some advice on what my next step should be. I have purchased a clothing item from a seller who has it listed in title as "Sz 8/10 Black Wrap Dress" when I received the item the dress is ( to my understanding ) not a actual wrap dress......a wrap dress has ties attached to waist and is threaded through the dress and then tied to other tie. I was sent a mock/faux wrap dress which only has a cross over bust and has a detachable tie.......this is not a wrap dress. The seller did NOT state that this was a faux wrap dress. I have contacted the seller and said I did not feel that this item was described acurately and requested a return/refund. Seller replied that I should have asked this question before I bid on the item.....and will not refund/return. My question ( sorry for the novel ) is that am I in the right to request refund/return as the listing clearly stated "Wrap Dress"" so why  would I ask the seller if it was a wrap dress. I was also charged $ 12.00 for postage ( 3kg satchel ) but it came in a 500 gm satchel which I know for a fact costs $7.70 to purchase. Not sure on what to do from here:( ... View more

I hope someone can give me a clear answer on this one as I'm at my wits end at the brazenness of some sellers on ebay lately.   I purchased a 2nd hand Tablet from an Aussie seller and when it arrived it did not work. It was clearly not advertised as a faulty unit - there were photos in the listing of it working. But when I pressed the power button (despite being completely charged) the light would come on indicating there was power to the unit however the screen remained black.   The seller suggested returning it for full refund which I have done however I have not got the refund yet as he says he hasn't rec'd it yet although I posted it via express post on 20th! This alone concerns me however the problem at the moment is he refuses to refund the return postage costs ($13) and I don't see why I should be made to pay for them.   Incidentally it seems the seller has taken my low transaction number (although despite using ebay with my husbands account for years, commonsense would suggest this guy is "trying one on me") to mean I have no idea what my rights are because he has even gone so far to tell me "The most i can refund is the full transaction. This is 100% more than iam obligated to do as the item was fully working before depactch and it has "no returns accepted" on my listing. Paypal will look at this and decline your claim so just take this into account and understand i have no obligation to return any monies whatseover. As with anything you will ever purchase on ebay, you have to wear return postage on items in 99% of cases."   Surely no one is going to tell me that transactions on ebay are exempt from the Australian Laws every other seller of goods has to abide by, ie: if you sell an item that is advertised as a properly working unit then that is exactly what the buyer should expect to receive and if not the buyer "has the right to ask for a repair, replacement or refund if goods and services you buy are not right".   ... View more

I bought this Nintendo Wii from a member hyperviet380 on eBay for $48 +$25 for postage.   That was on the 10th of May, I expected him to post it the next day as it was ment to be "Express" (with tracking)   I asked him to make sure to send the trackng number as soon as he posts it, he replied that he had to travel to another state due to family issues and will post it on Wednesday.   Wednesday come and I asked him if it was posted yet but I did not recive a reply, then I checked his feedback and noticed he had left feedback for 2 orders that he had recived that day but never messaged me back about my question if he posted it.   I checked all his negitave feedback and all of it is from items that he had sold and never sent and/or provided fake tracking for and never sent either. Others also say that he wont communicate with them either after they have paid for something.   I suspect he isnt happy with the ammount things sold for so he just ignored the buyers, never sent the item and never issued a refund.   What should I do now?   ... View more

Hi There,   I recently was.. well.. robbed.. $85.97 dollars from eBay International AG'. I thought nothing of it at first, as i was reading my emails in a rush. but luckily i keep all my online reciepts. I read it in detail today and realised the email was not the official paypal email, and i had no idea who this 'person' is. I first recieved an email telling me that they had transacted the amount from my account last week. So i can't exactly cancel the transaction now. I am really angry about this and worried too.. i have change all my secrurity passwords and as soon as it has been resolved i am changing my email and passwords to everything. Has anyone else had this problem? What do i do? I have oepend a dispute on paypal and reported the email address to paypal. I never thought this would happen to me 😕 What can i do to make sure i get my money back?   Any advice would be greatly appreciated!   Many Thanks,   S. ... View more