Hi, I have used Ebay for many, many years with no real hassles. Purchased an item from my Seller account as ebay was offering a discount voucher. As i had not used this account to buy I did not realise my address only included the suburb, postcode and state. Seller states item will be sent in 1 day after funds have cleared. Puchase was paid for using Buy it Now (can not purchase if you do not pay) Paypal 4 days later the Seller posts the item. Tracked the parcel through Aust Post as it was taking so long, Aust Post stated it was being returned to Seller. Sent Seller my address to verify it was sent here. As Ebay does not have my street address the buyer sent it to a Suburb! I did ask why, in the 4 days it took her to send it she had not questioned the address. I full understand that my address was not complete, but really, who sends a parcel without a street address. I suggested we pay half each to have the parcel resent, Seller wanted original postage amount again (fair enough) plus more. I asked the Resolution Centre to step in as the Seller was now very hostile and abusive (blaming me for knowing the parcel is being returned) I had to wait until the 23 Nov to proceed with the resolution. On the morning of the 23 Nov the Seller had requested a quick decision, and I am unable to have any input as the Resoution Centre has blocked me for making contact. I though the outcome would be fair and just. I was soooo wrong. Ebay sided with the seller, which I thought meant me paying the postage again,with the Sellers extra amount tacked on. No, Ebay decided it was in our best interest that the Seller keeps the parcel and the $302. How is this a decision, this is theft. Buy not having a complete address it hs cost me $302. Where do I go from here. I have spoken to Ebay and the have sent a curtasy email to the Seller to refund the purchase price. Well, that hasn't happened. Help please
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