eBay

apsucks

I have a louis Vuitton item to sell. I see a simmilar item listed on ebay that has been authenticated by ebay. With the amount of replicas on the market, how do I get my item authenticated as the real deal to maximise the sell price?

uniqueid23

Sold some items one of which was paid for and picked up same day. This item sold for $29 minus about $4 in fees but my payout was $3 and change. Where's the other $22? The other payouts are on hold pending postage, which is fair, but this item was paid for and picked and the transaction was completed. Why is my payout so low compared to the final sale price?

epixy-29

Hello Ebay community, I continue to received emails regarding a failure to follow Third-Party fulfilment policy and I am at a loss as to why. This has resulted in my listings being hidden for 3 days which is, obviously, less than ideal. All of my listings/sales/postage is all handled by me, which I explained to ebay support however they were no help in explaining the situation apart from copy and pasting the email repetitively, and that the ebay system doesn't make mistakes. Any help is appreciated regarding this matter. A few notes about my store. - All stock is purchased by me and is at my house before selling. - All postage is via Australia Post with tracking provided on every order. - I have no pending complaints or issues regarding my sales. - As you can see from my feedback I've been doing a decent job. - I am not a drop shipping store. Here is a copy of the email that was provided to me. Again any help is appreciated. Activity on your account didn't follow our Third-party fulfilment policy. Third-party fulfilment must not be confusing or misleading to buyers and must protect buyer’s personal data. What activity didn't follow the policy More specific details are provided below. What you need to do next Please ensure your current and future listings follow this policy. What is the policy Sellers can use third-party fulfilment on eBay when: -The seller is clearly identified on all packing slips and invoices as the seller of the item, and -The seller ensures the safe fulfilment of the item within the terms stated in their listing, and -The seller ensures that their third-party provider is subject to a contractual condition which prevents them from using or sharing any eBay order information (including the names and contact details of buyers) for any purpose other than the fulfilment of the specific eBay order which the seller engaged them to fulfil. Third-party fulfilment isn’t allowed when: - The seller purchases an item they have listed on eBay from another online retailer or marketplace who sends it directly to the buyer, or - The origin of a purchase is misleading or confusing for the buyer (for example the packaging used makes it appear that the item was purchased from another retailer or marketplace instead of eBay), or -The buyer’s personal data is used for any purpose other than the fulfilment of that specific eBay order. How this affects your account Because you haven't followed this policy in the past: - A temporary 3-day selling restriction has been placed on your account (starting on the date of this notice), and your other listings will be hidden from search during this period. Listings will automatically be restored and show up in search results after the end of the temporary restriction. - All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account. Not following this policy in the future will result in similar actions, including a 7-day restriction on your account and potentially a lower seller performance level. Why we have this policy This policy helps to maintain the customer experience for both buyers and sellers, as well as to protect our customers' data from being used for purposes other than fulfilment. More information and help Third-party fulfilment policy

akseland

Hello all, I have just received a second Vero notice on the same item in a different listing after I cancelled the first. I am allegedly lifting photos from Seiko Corporation and using them in my listing which I am not. they are all my photographs. Secondly, I'm not allowed to sell to the EU because of parallel import policy. I have revised my postage services and disallowed any postage to the EU but my listing still shows being available to the EU. I don't get it ? I purchased the watch here in Australia paid GST why can't I sell it to whomever wants it regardless of where they are. The item was a world wide release, yes including the EU. it's now sold out. Ebay provided me with an email to respond to the VeRO policy violation so awaiting a response. Apparently if you receive a VeRO they remove your listing instantly. They didn't the first time and this second time ( today ) was a final warning and another VeRo violation will see my account suspended for 3 days. The pics are mine and eBays listing page revise correctly when I exclude EU, now trying to reach a human to discuss, or email them is next to near impossible. Always being directed to policy pages. Click on contact us and it's more unhelpful policy page. DO they actually have a chat bot or phone number ? thank you in advance for anyone who can shed some light on I believe an unjustified VeRo notice. Thank you.

quiltsandcrystals

I sold the last of aan item yesterday and ebay relisted it even though it is very clear in sold items that there was none left. the bot line does not even know what to do. can you give me a phone number. thanks

gem-boy-g

I don't like my items being automatically relisted if theyr'e not sold as I prefer to switch them around and not have too many up at the same time. Is this possible?

sanbra51

I don't understand this AU currency rate & need to switch to U. S. currency. How Do I do that?

tacti_shop

The shipping cost with Australia Post has become too expensive for me. I am only on discount Band 1 and I'd would like to help one another change that. Australia Post offers the option for Business accounts to invite team members (under the "Business Details" option. My understanding is that the discount band is determined by the number of parcels sent by the entire team. The process to add a new team member is very simple: add name, surname, email. I'd like to partner with other sellers so we get a better discount on Australia Post. I know this has been done by other sellers, however I can't find the posts now. Are you interested?

maedle1971

While I can get paid via PayPal, what is the best way to send it to the buyer?

ynot-2964

I listed an item for sale several months ago. It did not sell. Today I received an email from eBay advising item number 255460473966 has been sold. The inbound email is from eBay@eBay.com, not ebay@ebay.com.au. I contacted the seller who confirmed that they had purchased the item, However when I click on "GET POSTAGE LABEL" the auto response is " Sorry, this item can't be found I plan to send the item, but how will eBAy know I have sent the item if I just use regular post office and consequently how will I be paid?

agent4comix

how long after i sell something do i get paid

belladiversa

Hi there I have recently sold a jewellery lot on ebay (Australia). The buyer messaged me to say he wanted Afterpay but it was not showing up as an option on the listing (after he pressed Buy it Now). It looks like AfterPay is available as a payment method on my other listings but not on this one. My questions are: 1. Why would AfterPay not be an option on this item but not others? 2. Can I add AfterPay to the item now that it has been 'sold'? Many thanks Nance

r3ck4852

How too fix ?

yanrovinskay-0

I am really upset and ebay decision to refund money to one of my customers. Customer purchase expensive item and after some washing and cleaning this item (merino wool, washing in the washing machine) decided to return it. Even after that I agreed that I will refund her as soon as I receive this item. She didn't want to return this item, she just wanted MONEY. They wrote to me that they reviewed the case. No one even looked in this case. Now ebay decided that they will deduct this money from me. But I didn't receive this item back, didn't receive even tracking number I can check. Ebay don't care about sellers, what is the point to make money for them? I will mover everything to Amazon, no point to stay with ebay. Very dissapointed.

angels_vs_demons

Please read entire post to the end as it is most likely going to benefit alot of eBay sellers out there!!! I think most sellers feel that eBay needs to Stop charging Soooo Much For Fees and this newish feature about Promoting The listing! It's Highway Robbery! Especially When I Noticed if I Didn't Promote My listing I Couldnt Find my listing in the General Search For That Type of Item and Could Only Find It if I Spellt it Wrong!! Also Noticed my item was Put Into a Different Category By Ebay that it Shouldn't Be In and Wasn't Logical!! If a Blog/Online Chat Page happens to Get Created on Google by "someone" about eBay Doing This To All Sellers, There Will Be AAAHHlot of Angry eBay Sellers Out There!! I'm sooo angry about being charged so much in fees and more to the point, about the fact that eBay is doing this sneaky stuff to sellers with basically forcing us to promote our listings or they simply don't sell or take weeks or months!! I have one listing a Living Dead Doll that I refuse to promote as I'm losing enough money on the it as it is.. it's a brand new item and a very popular product and is priced very competitively (cheapest brand new one on eBay for that particular item) I have had it listed for approximately the last 6 to 9 months with exactly the same views and watchers as it has had since approximately a month after I first listed it.. Pretty sure this is highly illegal what eBay is doing and Im seriously considering getting legal advice from my lawyer!!

samabbadi

Hi, I have moved to Australia. I want to change my region on ebay. they say region can only change on payoneer account. on payonner could not change so i deleted the account and create new one with the region Australia. Now I want to update the new payonner account to ebay but show me that you cannot as ebay and payoneer are different location. it is a loop any suggestions? thx

hongkisook

I bought a product from a bad supplier and try to return it. Your return site doesn't work again. Are you saying don't do it for your suppler? I bought it thinking it was a camera, but it is a camera lid. It's my fault for not reading it to the end, but look at the web page. Is this a camera lid advertisement? looks like a scammer The return site does not work, so I searched for eBay contact information and could not find it. Are you not confident in your products? I thought the price was cheap, so when a defective product came, I put up with it and threw it away. Now I will return it instead of throwing it away. I will send this item to the seller and get refund. If I send the mail to the wrong place, let me know where to send it. Thank you

sardonicus001

I have tried to do a bulk assigning of auto relisting until sold for my scheduled listings but without success. This is a new problem. Does anyone have an explanation?

soleheavenau

Hi guys, I've been facing this issue from July 2023, I'm not able to see variation option while creating an Ad for Clothing or Shoe.

jayb_crafts

Noticed last night one of my customers was charged GST . She is in Australia, and a repeat customer and I have not noticed this before . I have been going round and round in circles trying to get to live chat but only get the bots with the automated selections to click none of which related . Is this a new thing with ebay? or just a glitch I'm a bit confused have we both paid GST on this transaction I thought the buyer only paid GST if they were from overseas and I only sell in Australia What your buyer paid Item subtotal (9) AU $54.00 Postage AU $10.85 GST* AU $6.49 Order total** AU $71.34 eBay collected from buyer GST AU $6.49 this is what is on the sales invoice for her transaction

58armadale

What to do? With only three days to go before we move out, a bulky item is still with us. The buyer paid a couple of days after purchase two weeks ago but said he hadn’t yet made collection arrangements. I have sent a message gently reminding him of our deadline but had no response. Any suggestions??

Anonymous

I'm trying to get my payout but it's on hold. I've already confirmed my bank account, but my payouts won't get released. There's no button for me to click to confirm my account again, there's nothing else for me to do. I've tried adding a debit card but it doesn't accept it. I've tried removing and adding a bank account again, but it doesn't make a difference. The only thing that I see is a message telling me to check my messages, but there's no new message in my inbox - the old messages about my account being restricted were addressed already, there shouldn't be any restriction anymore. I've contacted Ebay twice about it, they say they will get in touch with me in 2 days but they never do. Why won't Ebay pay me what they owe me?

nutter1170

I must be losing my mind but i am going around and around in circles trying to find how to set up a permanent selling preference to allow Cash on Collection as an available option in every listing. Please help!

hivanic

In the one listing, how do I go about putting different cards in the one listing to sell. For instance, I've seen in someone else's listing that you can choose which card you want, and add it to the cart. I don't want to be selling them on different posting. I hope I made sense. Thanks.

margie007roses

I meant relish an item, how do I relish an item now ebay has changed the look?

mekon02

I have an ad. in the vehicles/aircraft for sale and would like to put the price as "... or offers" ,as I have seen on other ads. I couldn't see any way of doing this when I made the ad-just the price and thats all no neg or ono. I sent an email to ebay asking but got no reply. Is there any way to do this? Cheers ,Mekon

addsomevintage

hi* I want to sell some things from an estate, but the postage rules seem to have a grey area. If I post things with tracking and insurance (Maybe) and the post office says that it was delivered, but the buyer says different, or it has disappeared altogether. Am I up for the cost of the item. Some of the things are pricey.

meirunhua007

I am a Chinese company and want to sell products in Australia, but I chose Australia when I registered. Now I am asked to provide Australian company information after reviewing the company information, what should I do

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