I purchased a NEW 5 Year Diary in July 2020 (in readiness for 1.1.21) I did not open the box until 28th December (I have had 5 Year Diaries exactly like this before - no issues). I filled in my confidential, personal & private information, Christmas, Anniversary, Birthday list & notes. It wasn't till I turned the pages 'ready to plan for the New Year' that I found out this was an OLD 5 Year Diary. The Planner Calendar Notes run from 2001 ending 31st December 2020 !!! Useless for someone like me who uses them almost daily !! This was not sold as OLD (at a 'sell-off' price), I paid FULL PRICE for a NEW 5 Year Diary - Evidently it is 'significantly different' than what was portrayed. I immediately informed the supplier of the problems 28th December 2020 Since then I have sent photo graphic 'proof of the issue' and been messaging the supplier without success!! Obviously, I will not compromise my personal, details and information in anyway - which returning the 5 Year Diary would do eBay please assist me as I have exhausted direct communication with the seller who has made 'unreasonable demands' upon me. This was the last communication from the seller: 1/ Return the diary and receive a full refund 2/ Don't return the diary - no refund 3/ Suggestion - print a planner off the internet and stick into diary 4/ 5 year diary is undated so sill can be used only the planner in out of date 5/ No further correspondence will be entered into unless the diary is returned then a full refund will given I have sent multiple requests for them to supply an up-to-date planner so I can 'stick it in' my 5 Year Diary (not ideal but it would 'fix' the problem) - although I have now not hear from the supplier for nearly two months.
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