eBay

Manage labels has not been working. I cannot see any of the labels I purchased in the last 7 days. I needed to cancel a label, and I couldn't because the labels purchased are not showing up. I spoke to Ebay chat and they were useless, and said that Ebay is aware and it is a technical error. So I asked him to cancel it from he's end and he said that he couldnt because "only the owner of the label can cancel it and the 24 hour period had ended". I explained it wasnt my fault as I could NOT see any labels, so how on earth do I cancel it wthin 24 hours if its not there? He said he would escalate the matter?? I told him that this is theft. And 7 days has passed, I shipped over 12 parcels, and there are only 3 shipping labels visible. What is going on? And today I could not reprint a label which I have paid for because there are no labels showing up. I have just spent $23 on a shipping label I cannot access. I am frustrated and have resorted to buying the shipping labels directly from Australia Post and Sendle which is inconvenient and takes time to copy and paste details.  Can anyone help? How can I access the label I just purchased? My printer did not work and I need to reprint. Thanks in advance ... View more

Hey all..  I'm confused; hoping someone can help me. Looking to buy something from the USA, the seller  is telling me to sign up to the Global Shipping Program to make shipping cheaper....? But from my looking tonight, all articles I'm finding are making it sound like something sellers sign up to to combine postage and import taxes for the buyers? I'm in Australia, for anyone reading this post.   Help... ? before I look like an idiot contacting  Ebay help🤣   Thanks! ... View more

Hi Mate, We are really sorry about that. This was listed by eBay and it is really out of our control as eBay's advertising system problem. We have reported this problem to eBay, we hope eBay can correct this error asap. My apologies again for any inconvenience this may cause. Thank you very much for your understanding. ... View more

I have just received 2 parcels for REMOVED, they both have my address on them, I have no idea who REMOVED is. ... View more

Is it illegal to state that you are an Australian seller with stock available then send the item from China which will obviously arrive well after the estimated delivery time? Surely this is false advertising and against the law? ... View more

Hi,   How do I get in touch with Ebay customer service.  They have sent me an invoice for postage that I did not print and use. ... View more

I ordered an item which stated it had Free postage Australia Standard Postage (Standard Parcel Delivery), and I supplied an Australia Post Parcel Locker.  Previously, this was not an issue and I receive a notification to collect the item once it is delivered.  However, on this occasion after the checkout payment the tracking provided as a private courier Aramex Australia (Fastway Couriers). I contacted the eBay seller and they suggested I contact the courier and arrange a redirection. Which I did, and opened a ticket to redirect to my home address.  However, I never received a reply to the ticket and when I called the courier it was merely escalated by the phone operator and I was still not contacted.   The final tracking states Return to Sender, which I did not action. eBay have now closed my case with no refund stating that delivery was attempted. I am very unhappy as the eBay chat agent said I could have just provided a home address to begin with.  I am interested in other people’s experience as I thought Parcel Lockers would be a popular option to avoid possible theft from a unattended home delivery.  ... View more

I have a buyer in Beijing, China whohas prepaid postage and when I try to print a label I get "please enter valid state/territory" & "please enter valid post code" have contacted the buyer but whatever combination I try same blockage.   ... View more

I sent a parcel via Sendle and the progress now reads "Unable to Deliver" and "Note: In damage cage". Has anyone else experienced this? I've tried contacting Sendle, and so has the buyer, but we get no response. ... View more

I have just commenced selling sterling silver via my eBay account.  I want to allow buyers to purchase multiple auctions in the same transaction and allow a flat rate shiiping fee of $8.95 for the buyer, irrespective of how many pieces of jewellery they sell. Just when I think I have it right I had a friend add things to their cart olny to find some of the items in their cart were free, and rather than being charged the flat rate of $8.95, some of the items in the shopping cart included additonal postage.  For example, they put 10 items in their shipping cart, 7 were listed as free shipping and 3 had charges of $8.95 each bringing the shipping charges to $26.85.  For these 10 items the shipping rate should be only $8.95.  What am I doing wrong?  Can someone give me a step by step guide?  Thank you. ... View more

I've brought an item from Japan and have paid for it including postage.    I was contacted by the seller saying due to Covid 19 restrictions for postaging to australia through Japan Mail they are now wanting more money to send via DHL.   Can they do this?     ... View more

I bought an item on the 14th May and was not given a tracking number.Info is as follows. REMOVED I hope you are able to help me ... View more

Seller requests I return incorrect items in the same AP satchel I received it in & mark it as 'Return to Sender'. Is this ok to do or is it  illegal? ... View more

I recently had printer trouble and printed 2 mailing labels. I cancelled the one I did not post and expected a refund but was told by ebay that Australia Post take 25 working days to process the cancellation. What a ridiculous situation, my invoice is due an the full payment including the unused label will be deducted from my account. The refund will just sit in my seller account until my next sale. The onus should be on ebay to refund any incorrect charges. Cheers ... View more

I have purchest some guitar strings not realising they are coming from China - not that this is a problem.   The problem being that what was a 2 week postage became 1 month and now has blown out to a 3 month wait.   Anyone know how to cancel an order - I'm not willing to wait 3 months for a couple of sets of guitar strings. ... View more

    ebay shows delivery 1 day later than actual. ... View more

I can't get into "Track Package" properly in my messages and I keep getting a message to log in as Guest but I can't do that either. HELP please. ... View more

How do you print another return label if it didn't work first time?   Ebay says the "return started" but there is  no return label.   Chris ... View more

Shipping prices have gone up by $1.4 recently and no matter what option I choose or how small I make the parcel it won't go lower than $8.95. I'm barely making any profit on recent sales since I didn't realise how much I would be spending on shipping before the customer bought the item. It seems as though the special $7.55 eBay shipping price has disappeared from the list of options and I can only choose Standard Australia Post shipping, even though I haven't changed anything in my listing settings. Please offer me any advice I am in distress with my $2.23 profits! ... View more

Can anyone confirm - if I run out of eBay/Australia Post satchels, can I still print the label on the eBay platform and use the equivalent size Australia Post satchel, and visa-versa?  I am guessing as they both have Aust Post printed on them, and they are the same size satchel, that they are interchangeable, but just wanting to make sure, as would be easier not to have to keep so much stock of both.  Have asked Australia Post, but they haven't gotten back to me yet after 5 days, think they are overloaded with questions about the new postage rates.  ... View more

All listings seem to say "Postage" when the items are often sent by courier. My problem is that couriers do not deliver to my area. The nearest courier location is 60km away and parcels are just left there. It is a location I almost never visit. It is my understanding that when I purchase an item I enter into a contract which includes delivery to the address I specify. I am guessing the couriers have a clause in their contract that allows them to limit their delivery areas. ... View more

I'm a new Ebay seller. If I buy order from Alibaba and supplier ship it via air courier to Australia, do they clear the customs for me and deliver the items to my door?   My suppliers say they deliver door to door, but I have to clear the customs and pay the tax. I'm confused if they use services like DHL/FedEx which deliver the goods to the door at what point I should pay the taxes and customs duties.   Can someone with experience to import goods via air couriers explain to me how you do it??? Please....     ... View more

Alibaba suppliers said they do not do DDP via air shipping to Australia.   If I order from Alibaba china supplier and they ship the product via a courier like DHL or FedEx, to Melbourne Australia, what is the method of clearing the items from customs?  I thought DHL, FedEx and TNT like services do DDP and deliver it to our door.   Can anyone please help? ... View more

I want the express postage option, when do I make this choice - is it offered at check-out? ... View more

Can anyone advise how I can package tea towel/s as a letter within Australia only please?  I see items selling with less than parcel cost and wonder how I can do this, especially when I meet the weight restrictions for a letter.  Thank you in advance!  ... View more

My order 233256888922 of 13/07/19 has been shipped but delivery address is incorrect. It should be Unit 135 etc (and NOT Unit 7). If sent to Unit 7 I may not receive it! ... View more

Hi, this is John.   Am I able to use an eBay generated postage label on an Aust. Post mailing box?   Thank you,          Regards,                John.   ... View more

Hi everyone, I'm still quite new when it comes to creating shipping labels on Ebay and I ended up making a mistake in my listing (miscalculated the weight), had to void the label I made and create a new one instead when sending the item. I created and voided the label about a week and a half ago (9th May). Now I've recieved my monthly Ebay invoice which includes the cost of the voided label, so my question is: 1) How long does it take Australia Post to void a label and give you a refund? 2) There's still about a week and a half left till my invoice will be paid automatically so my question is:   Will the amount on my invoice change if Australia Post decides to refund me or do I still have to pay for the full amount (including the label I did not use) and then be refunded later on? Hope my question makes sense. Thanks! ... View more

I've made a purchase from the UK (to Australia) but gave a completely wrong shipping address by mistake. I've contacted the seller who has said I need to get in touch with ebay about this as it's an international sale. Can it be readdressed to REMOVED? ... View more