eBay

I bought a Kids bike for my grandson but after I was told they didn't have what I paid for and that I would have to choose something else for the same price I cancelled the order & got a refund (Thankfully). But my daughter went ahead and bought a similar Kids bike from the same seller but when it arrived the bike frame was bent. Unfortunately she did not use PayPal and just paid by a bank transaction. She & I both contacted seller & we told them it was made faulty at the factory & they said sorry no returns but we will send parts to fix. When she told them that the frame was bent and parts had been welded incorrectly they said send photos.  So she took it to a reputable Motorcycle Engineer & had him take photos a write up a description of the needed repairs. The seller then said that was not good enough & that they would have to speak to their engineer in China about it  & then speak to their bosses & get back to her. They were taking  weeks to get back to her so she thought well I can't send it back so I had better just cut my losses & get the bike fixed. The repairs cost her $200.00 dollars. Now the seller is saying you must return it in the same box (which she no longer has) & that she will have to pay the shipping cost. They said that if there were any marks or damage on the bike when it arrived that they would deduct money from her refund to cover it. So we both asked the seller just to reimburse her for the cost of the repairs & she sent them a 100% Legit receipt from the engineer who fixed it (with his contact info), but they said no. You either return the bike or you get nothing. Two weeks earlier they said  that there was no way that they would not accept any returns no matter what. This seller is changing the rules after the sale to suit himself and my daughter is now out of pocket $200.00 bucks to fix the piece of junk they sent her. Can anything be done about this or will she just have to put it down to a bad decision on her part and live with the consequences? ... View more

I purchased a Korg G1 Air digital piano through Ebay in July 2020. Earlier this year , we discovered a quality issue with one of the keys and the left wooden frame of the piano.   Two months ago we connected the Korg national service website. They  replied that the warranty needs to be assessment by someone, but nothing has been done so far. This item is still under product warranty. It feels like the Korg is deliberately delaying. Every time they sell their product, they are very grateful to the customer and hope that have fun. But when something dose wrong that they choose to avoid responsibility. The quality of this product con't be trusted and we would like to return it for a full refund.   ... View more

This is the second time my order has been cancelled they are saying that I cancelled the item. I have not cancelled any items ... View more

Oh just realized I can type more. So as said above we purchased goods from a seller in November and we only have a few more days before we can perhaps get our refund.  we waited because of accepting delays with Covid... the goods show as paid in Paypal but when we go to our activity in ebay we only see the two items that have been delivered OK.  Oh how I wish we could speak to a real person in ebay.  we dont like to lose $145 as pensioners.   ... View more

Hi,  In November 2021 I purchased a used phone from a seller in Sydney with 6 months warranty . On the listing it said it was not compatible with the Vodafone network. I wasn't with vodafone so that was ok. It wasn't working properly from the start, sometimes it was ok, then it wasn't. I got an email from Amaysim (my carrier) to say my phone may not be compatible with the Optus network, which Amaysim use. The listing didn't say it wasn't compatible with the Optus network. When it was dialing it would like pulse, light to dark, then hang up. I went back and forth with the seller a few times then he said to send it back so I did. I had tracking and it was delivered. Since sending it back the seller doesn't return my emails and the eBay system just sends me around in circles unable to contact anyone or do anything. What can I do to get a reply from someone? ... View more

I have noticed a worrying trend occuring recently, i just tried to buy a moonlight at its advertised price of $1, the seller cancelled the order within a few minutes, and listed the cancellation as buyer cancelled, which i did not, seems to me like the seller never had the item in the first place, have had a couple of instances like this. Please feel free to comment if you like ... View more

ordered switches on 27/07/2021 never received items and now the seller has disappeared  how do I find my parts or I get my$16.80 back?     ... View more

In mid-November 2021 I bought a 36V 6.0ah battery for my Ryobi mower.  Its performance was immediately obvious as being well below par, probably no more than 25% that of a genuine Ryobi battery.   I conducted several 'mows', over the next couple of months though, to allow the battery to discharge and recharge a number of times but with no sign of improvement.  The battery is clearly faulty or has a true rating of 2.0ah - 3.0ah rather than the 6.0ah claimed.   It is certainly not as described.   I noticed today that the item had a 30 day return window which might account for why the seller has not responded to an email I sent on 4 February 2022 seeking a return.  Ebay says this shouldn't matter if the items isn't as described.  However, every avenue I've explored  -  trying to contact the seller, seeking help from Ebay, trying to start a return, trying to activate the Ebay money back guarantee etc  -  ends up looping me back to the same brick wall ie the return window was 30 days, mate, so that's goodnight nurse!   It's worth noting that the item was sold with a 5 year manufacturer's warranty.  How that can possibly work when all doors are firmly shut after 30 days I'm darned if I know.  Even the feedback option seems to have been removed.  Is there any way of getting in touch with Ebay somehow?  I'd be very glad if somebody can suggest a solution of sorts.  At the moment I'm feeling mightily frustrated and defrauded.  ... View more

Hi   Could use advise since I cannot see how to get ebay involved,  I purchase 2 bottles of perfume from a seller on the 8th. VERY cheap , thinking maybe she got as gift and did not like them .  Then I  noticed she was a new seller  with no previous sales selling several bottles of perfume   5 bottles of white linen , 5 spellbound etc. all at around $30-40 I have sent several messages to seller with no reply Requested  tracking numbers  since i purchased 4 days ago  still no reply.   I suspect these a knock offs  added to the seller lack of communication .  How do i get my money back . Had I noticed there were several bottles I would not have purchased as that alone would have set of bells.  a new seller , selling high end perfumes  at way below cost price any advice would be appreciated   ... View more

I purchased a GPS unit last year and after having it for nearly a year, I contacted the seller  as to how to update the maps.  As there are no available drivers (none on the website),  I was informed that I would have to purchase a memory card.  This means that an update is not free and would take some time for me to get the card.  I have repeated asked either how to update for free (as advertised) or if that is not possible, how do I return the unit.  It is outside the 30 days return but it was before I had had it for a year.  Have I bought a useless GPS unit? ... View more

I recently purchased an item, waited for its arrival only to find it was incorrect. I contacted seller and the reply was we will refund you half and you keep item. To return item and send you correct item costs us too much money. I did not agree to this as the item I received was of no use to me and, as the error was made by the seller, I was not happy about losing money. After messaging a few times they then offered 50% refund again but I still did not accept it. I started an ebay refund procedure and told them I had done so. I then received a message saying they will refund the whole amount. After this they then ask that I give them 5 stars and positive feedback. I usually read feedback before I buy, no idea why I didnt this time. The feedback shows they have sent the wrong product to many people. Feedback also shows many people have lost money to these scammers. Is there anything that I can do to report them? ... View more

Was winning bid for an item that sold for $295    and payed ,   tried contacting selling for pick up address but no response,  a few days later he sent refund saying that he meant to set a minimum price,   he also then re advertised product on eBay at $650       also he advertised on another trading site called Gum Tree   for $650 This seems  very unethical ,  does e Bay allow this practice ? ... View more

This message now comes up whenever I try to buy any sort of cable or device out of country. Of course power plugs may differ, that is known, as are quality issues from certain locations.  Buyers have to take some responsibility in this. The problem is the rule is now is applied to all cables even dedicated brand specific - by definition compatible programming cables. This shows a woeful lack of understanding on the part of whoever classified these things. Can this be overridden in settings? If this cannot be done EBay is no longer a global market place and far less useful. ... View more

I can't see how I can use a discount code for pay on pickup. Is it possible? ... View more

is this normal? ... View more

Item has a 12 month warranty. The seller said sent it back but I will be without it for 4 to 8 weeks or longer, but I need this item. Now they say it's fair wear & tear which isn't possible as I only bought it in March.  Unsure if anyone here can advise my next step. ... View more

I keep getting messages from Ebay reminding me to complete my purchase, but I can't because the seller hasn't included the shipping costs, which is the sellers issue to fix not mine. I have contacted the seller twice with no answer. If the seller is not going to quote the shipping cost then I am not interested in the item. How do I resolve this? ... View more

Hi, I have received only partial delivery of items and the items I have received aren't matching the item description. So I needed to get refund for partial delivery and return items and get a refund for that. I have already contacted the seller and couldn't get much done there. So I have clicked on items not received and requested a refund for that thinking that I can return the items on another request. It didn't let me! I did get partial refund but I can't do anything to return the items as the seller is not cooperating. I have contact support and they said they fix it day after but now it's day 3 and nothing got done. What can I do? Is the only to way to return the items and get refund to contact PayPal? ... View more

I received a auspost card in my mailbox saying that an item I ordered was awaiting further payment to collect. So I opened a 'item not received' request. The seller contacted me and he says he will refund me the extra postage if I close the 'item not received'. If I do this, will he be able to refund me? ... View more

I bought an item on ebay and paid for it "paypal", I found out , that the deal is cancelled  as I asked for " while I did not ask to cancel the deal > , the seller relisted this item and cancelled the auction before due date> where can I go to open dispute to solve the problem and paid for it to be send??  ... View more

I ordered one pair led taillights. Three separate orders have been logged on eBay, although I made only one. How do I get refunded for two of the three orders? It isn't my error. I'm a very experienced ebayer. ... View more

Few weeks back I bought something that is not working properly.  It was a cheap item, I should have known better, and I just decided to write the few dollars off.  We have enough to deal with in this moment, on top of everything I just lost one of my favorite pets.  So, I decided I am not up to dealing with the return/refund, and having to take pictures of not working item, and then saying NO! to offers of refund of $1, $2, $3   ....... etc.   To be fair I was not going to leave FB.  Then I got message from the seller demanding POSITIVE feedback.  I told her it does not work, and she started to emailing me telling me that there is nothing wrong with it, and that it needs sun!  Yes, it's SOLAR, I know it needs sun, but  she just kept messaging me.  At no time she made any offer to replace or refund.  I really did NOT want to deal with it and repeatedly told her to go away.  Then she emailed again suggesting I get somebody else to show me how to operate it!  There is nothing to operate; it's a little solar fountain, you float it on water and when the sun comes out it supposes to spray the water 40cm high, this one just trickles.   So i lost it and left NEG.  Told her to stop contacting me or I will report her, and today i got 3 more messages.  But the option to report message or report member for harassing you does not seem to be there?  Cannot find it anywhere? ... View more

I changed my mind to request  my full refund $135 for my original purchase order (Boost Mobile                      $200 100 GB Data 1 Year Prepaid SIM  Card Starter Kit) because the seller didn't carry out her promise and didn't respond my email any more. so how can I get a refund???? ... View more