eBay

If something is sold with shipping designated as AusPost, can the shipper be changed? Or has the money gone to AusPost-- it hasn't come to me...   ... View more

I purchased a small item some months ago from a seller in Germany and he claims he is not allowed to post anything to Australia. Is this legit? ... View more

Hi There    Will I be charged for international delivery charges or are they also free using ebay plus??   For example I never buy anything from america because the delivery charges practically double the purchase price. I dont know why american sellers bother advertising on australian ebay.   China delivery charges for example are free.   Roger .     ... View more

 I have made a payment but you send out Action for payment needed....? I ckecked my Bank account , that money $ 686,96 is payed on Wednesday 8-7-2020 at 3 am . The delivery arrived tomorrow.../ I dont know what to do. I send E-mails but no answer ? Please can you contact me <Removed> margitta  ... View more

I would like to know why it takes a seller to post a small parcel from Sydney when it normally  takes max. three days and it takes them TWO weeks!  ... View more

I want to combine shipping price for a buyer using global shipping program. Is it possible and if so how, please? Thanks. ... View more

Hi everyone,  I hope this is relevant, I have been receiving emails over the last few days re tracking a parcel #CS279003594DE. this email is said to be from ebay@replyebay.com.au. but it went on to say that i have not paid for the freight so the parcel can not be delivered until i paid the amount requested. Is thia a genuine request or a scam. ... View more

Hi there, My item did not show up yet after a month and the seller and I have been working together and contacting the (courier sendle) to see where the item is, it still shows it's in transit and when we heard back from them basically they have told us they lost it. whats the next process to do from here as its not the sellers fault as he did post it.  ... View more

I am being given the run around.I have contacted the seller who tell me this order REMOVED arrived in Australia on 4th May @4.44pm.On the 5th May it is noted that there is a customs clearance delay.Have not heard anything from Customs contacted them they refer me back to you.I am desperate for this article as it was a birthday gift for my granddaughter's birthday which was back in May.Not only have I mnissed her birthdayIt is a saddle and she cannot ride her pony till this article turns up. Someone must be able to tell me how I find out where it is and how I get it. Please please help. I have been trying for weeks and no one wants to help me.   ... View more

Any chance of Order number: 16-04729-49740 ordered on 27 March arriving within my life time ? AnnieP ... View more

if i were to buy prepaid satchels and write address on them and sen would i still get that extra fee i am getting now thanks ... View more

HI, Im a seller, where can I set up for customers allow to combine postage?? thanks ... View more

I printed a postage label for above item today.  When I took parcel to Post Office they said they could not scan it as the print was faint.  Can I reprint the label without having to pay for it again? Thank you ... View more

I've sent a webcam from Australia to New Zealand via Australia post International Express. It's been 9 business days and the tracking says it's still waiting international departure. The buyer needs the webcam for work, and is asking me for an updated estimate of delivery, which I don't know. Or else he will request a full refund. I've just sent an enquiry to Auspost, and talked to a live agent. And was told by the live agent it could be actually on it's way to New Zealand or in New Zealand waiting to be scanned. Has anyone faced a similar situation? What should I say when a buyer is asking me for an updated estimate of delivery?   ... View more

I have just noticed i am paying a fee on my postage , I don't print labels I buy my own packs and the customer pays , please let me know why i am being charged for a service you are not giving me and i do not use ??? ... View more

Ebay asks that I request updated invoice,which includes a freight component but I have to commit to buy and submit request at the same time. Surely if the freight component is unreasonable I should not have to make a committment to buy. How do I resolve this.   The item in question is  BENCH TOP ROUTER 1500w motor (HAFCO) Part No.: hf-50 Order No.: W846 ... View more

Why did the cost of postage for a recent ad increase. I listed it as $40 but when it appeared online it was $79.15. Two people queried this in messages but it was  already sold . I have since refunded my customer $ 40 When reviewing my add I noticed the change and edited the add to read $40 but this was ignored.   My complaint is that I only received two bids during the auction because I believe customers were put off by the amount of postage.   Will this happen again?   respectfully Muriel   ... View more

Brought an item from goodguys. Item location lited as was Melbourne Vic. Postage to Townsville was $110.82.   Noticed on postage tracking item was coming from Townsville. Rang the Townsville store and was informed if the items is located in a local store they will deliver from that store. Pickup was also not offered.   Was told to contact seller in regards to postage. Was informed it is ebay who sets postage.    I feel it is fruad to charge postage at that rate for a local devlivery that I could of click and collected if it was available.   How do I contact ebay and ask for a return. ... View more

i have not had my delivery as yet my oder number is REMOVED i think over a month is along time to wait can you please sort it for me thank you . ... View more

Hi,   Here's the scenario.   I do not use my paypal account anymore as with the recent policy of paypal, i cannot receive any money on that anymore. So, i just decided to use my bank account to shop on eBay.   I did purchase something, item arrived but did not work.   I have contacted with the seller and they said that they will help me out.   They were just keep taking their time and i just did not want to keep the product with me and started a return process.   While the process was still pending for seller to respond, seller kept messaging me and just tried to send me the money over paypal but could not as i was not able to receive any money out of it.   They did not sound so helpful and a bit suspicious to be honest. As a result, seller just accepted the return request of mine at the last day of due date. I had to ship it back as soon as possible and i did.   Seller did not provide me any label what so ever as it was an overseas seller. I was told by the message from eBay that seller needs to pay me for the return as well.   So, once i return the item, seller just refund me at the end of the day but with no return costage.   The question is, how can i get my return costage from seller?   Note: i cannot even ask eBay to step in or anything like that.   Sometimes we just need to contact to eBay to report if something suspicious going on but there is no way. This is really annoying. I really hope that i can get some answers and help in here at least.   Thanks ... View more

I disagree with eBay charging Final Value fee on shipping when I don't use eBay brokered shipping or its shipping labels, but contracted a private carrier to deliver the parcels instead. This is against the Australian Consumer Law, in the Australian jurisdiction where my customers and I are located, for an agent to take commissions on its recommended shipping services even when the services were not rendered to or utilised by me and my customers. Had I used Ebay shipping to transport the goods to my customer, then I am willing to pay the Final Value on shipping, but in reality I did not use Ebay shipping services. It is unconscionable for eBay to take commission on services not yet rendered.   Secondly, eBay states that it charges Final Value on shipping to induce the sellers to add postage to the cost of products in order for the customers to obtain free shipping. There are 2 flaws to this argument:   (a) Increasing the costs of products through the addition of shipping fees will deter customers from purchasing, because the accrued cost will be more than the cost of the same product sold in the shops. This will lead to a reduction of online purchases, and a reduction of eBay commissions due to a decreased in sales. (b) Increasing the costs of products through the addition of shipping fees will not only misrepresent  the actual costs of the products to customers, but misleads the customers into thinking that they have been given free shipping when shipping fees are in fact added. (c) By adding shipping cost to the actual cost of product, eBay is therefore able to charge a higher Final Value fee over the higher accrued cost of product (actual cost + shipping). This is  a misleading and deceptive conduct under the Australian Consumer Law.   I hope to continue business relations with eBay, but eBay's shipping fees are unfair and misleading. ... View more

If I have already printed the postage label and then the buyer changes their mind and and I have to give a refund, will I get that postage expense back automatically? Or must I apply to Australia Post about it? anyone know? ... View more

I need to return an item for which the seller has already refunded me. I need to print a return label, but my returns are all closed.   ... View more

Stay away from this seller. Nothing but lies from them. Broken products and fake tracking numbers. ... View more

How do I find out where my product is with just my Order Number ? ... View more

please let me know when i will get my goods ... View more