Hi everyone, I frequently keep getting these messages, and i can't still figure out why?? All my listings are done and handled by me. But no one is telling me what listing or thing exactly violated their policy. Now they are saying that my listing are hidden for 3 days, and next time 7 days. It's not a good thing for me. Any help about this would be much appreciated! here is sample message that was sent to me ( Note it does not point out any wrong listing or anything else, just that third party fulfilment policy is violated somehow) Hello dani6_9496, Activity on your account didn't follow our Third-party fulfilment policy. Third-party fulfilment must not be confusing or misleading to buyers and must protect buyer’s personal data. What activity didn't follow the policy More specific details are provided below. What you need to do next Please ensure your current and future listings follow this policy. What is the policy Sellers can use third-party fulfilment on eBay when: -The seller is clearly identified on all packing slips and invoices as the seller of the item, and -The seller ensures the safe fulfilment of the item within the terms stated in their listing, and -The seller ensures that their third-party provider is subject to a contractual condition which prevents them from using or sharing any eBay order information (including the names and contact details of buyers) for any purpose other than the fulfilment of the specific eBay order which the seller engaged them to fulfil. Third-party fulfilment isn’t allowed when: - The seller purchases an item they have listed on eBay from another online retailer or marketplace who sends it directly to the buyer, or - The origin of a purchase is misleading or confusing for the buyer (for example the packaging used makes it appear that the item was purchased from another retailer or marketplace instead of eBay), or -The buyer’s personal data is used for any purpose other than the fulfilment of that specific eBay order. How this affects your account Because you haven't followed this policy in the past: - A temporary 3-day selling restriction has been placed on your account (starting on the date of this notice), and your other listings will be hidden from search during this period. Listings will automatically be restored and show up in search results after the end of the temporary restriction. - All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account. Not following this policy in the future will result in similar actions, including a 7-day restriction on your account. Why we have this policy This policy helps to maintain the customer experience for both buyers and sellers, as well as to protect our customers' data from being used for purposes other than fulfilment. More information and help https://www.ebay.com.au/help/policies/selling-policies/selling-practices-policy/thirdparty-fulfilment-policy?id=4718 We appreciate your understanding.
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