Hi, Please I need some advise on how to handle a buyer who received her item from Australian post, My item was well packed in very thick bubble wrap, used more than i should to be safe, The buyer got her item today and has sent me 2 pics of it being smashed from Australia Post, she has said its my problem, which to I think i have done the right thing, I don't have insurance and I am not a business, just selling my items of from a previous business i was in (ex Stock), I gave her 2 links for claiming to Australian post, but she is refusing to do so, She said i need to refund her, I am at a lost and I am not sure how to handle this, any help much appreciated please and thank you.
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