eBay

sehas_8989

I bought a sofa on November 11th, but I haven't received the money or the sofa yet.

jewelsemporium

why when i pay ebay for a shipping label does it say manifest?

chgr1835

I started a return dispute for wrong item received but... While the return label is addresses correctly to the seller, the return address on the return label is not my address, its even a completely different state. The seller is in Victoria and I am in Tasmania but the return address on the return label is Victoria. (Australia) I don't even know if the seller has even paid enough for the label to be sent from my state to the sellers state. The worst thing is that when I firs contacted the seller about the wrong item they asked me to "write "Return to sender." on the parcel, take it to the post office and tell them its not your name and phone number." I know that's a common scam so I obviously didn't do that. I don't know what to do. Is this some sort of scam?

alpha.team.retail

This has happened quite a lot. When I hand my packages over the counter, AusPost will scan the parcels but consider the tracked envelopes "not priority" and generally don't scan them. Two situations have occured; 1. The post office scanned it (as I'm friends with the owners) but when it's picked up to be taken to depot, the driver doesn't scan them. Then item is left on "We've got it" until it is delivered. 2. I (regrettably) didn't check my lodgement receipt at another post office that I only use on a Saturday morning as my usual place is closed, the woman behind the counter scanned the parcels I lodged but not the tracked envelopes. She handed me a lodgment receipt but I didn't check it. I see the notifications come up for the parcels, but not the tracked envelope. I check the tracking history and it still says "pending". Lessons for all sellers on here. Check your lodgement receipts. At least if they've scanned it at the post office, then you've done your part. I have 0-1 day shipping and I think this might affect my sellers account negatively. I'll be contacting eBay tomorrow to see what the situation is. Has anyone else been in this situation before and how did it pan out?

davidmcmillan2009

Is there any way to find out what carrier service a seller uses before buying? i want to keep away from sellers using sendle and aramex they are a terrible courier service

techtrendtribe

Hello Folks, I’m new to the eBay seller world and trying to understand the shipping costs involved when offering free shipping on products. Let’s take an example: I’m selling a box of 50 PCS Face Masks. The net weight of the box is 600 grams, and I plan to offer free shipping for domestic deliveries within Australia. I’m aware of the Flat Rate Packaging options offered by Australia Post, such as Small, Medium, and Large satchels. However, I’m confused about the packaging and shipping process in this case. Since the product comes in a box, it doesn’t seem feasible to use a satchel, even though the weight is under 5 kg. Instead, I would need to ship it in a box, and parcel post for a box of this size would cost around AUD 11. This seems like a significant shipping cost to incorporate into the overall product price. Here’s my confusion: I see other sellers offering a 50 PCS box of KN95 Face Masks for AUD 28. If we factor in AUD 11 just for shipping costs, how are they pricing their products so competitively? Additionally, after deducting the eBay fixed fees (AUD 0.33) and the Final Value Fee of around 11% from the remaining amount, there doesn’t seem to be much margin left for profit. Are these sellers genuinely paying this much for shipping, or am I missing something? Any guidance on how to manage packaging and shipping costs efficiently would be greatly appreciated. P.S.: The example quoted is from a legitimate seller and not a scam. Thank you for your help! Best regards, Osama

gagets-are-us

I've now stopped using eBay in favor of Amazon due to the slow delivery by the new courier company which was hopeless. eBay was my first choice before when austpost delivered items but not anymore, Worst case I had to go to the post office for some items. eBay has broken a good service which is a great shame.

injenooitee

I am a seller and I recently sold an item as a Buy it Now to an overseas buyer New Zealand), and eBay defaults the shipping to International Economy Air which can take between 10 & 21 days. My buyer, before buying, contacted me to find out if I would send to NZ. I sent her a quote for Standard Shipping, which was a bit dearer, but would get to the buyer quicker. She was prepared to pay that. I wasn’t sure how to change it, so she agreed she’d pay the extra if needed. I told her that eBay won’t allow it. Anyway, she paid and it was International Economy. ‘’is there a setting on default international shipping? I have my own policies setup….is there a way I need to do it there? If so, does anybody know how I create the shipping options so this doesn’t happen again. It’s happened in the past that I create the international shipping label and I’m always out of pocket by a few bucks. Can anybody assist? Thank you.

superb_refurb_store

For example, I just sold an item to a buyer in Rooty Hill NSW 2766. I'm in Cromer NSW 2099. The item was 800g 32 x 23 x 12 cm eBay charged the buyer $9.27 for the calculated postage. eBay is charging me $14.95 for an eBay printable label. This happens all the time. Why didn't eBay charge the buyer the full $14.95?

bourboncola.m

They supposed to deliver my parcel today at my shop but it shows on their tracking that delivery was unsuccessful because the shop closed. My business close at 6pm and delivery attempt was at 3 pm . This is very poor customer service.

stema-6303

Our Apartment has security foyer and entrance swipe tags making deliveries to the building difficult. An Australia Post Parcel Locker solved any issues with receiving packages securely. When shopping on ebay products displaying the Australia Post insignia are chosen yet not ever seller will send packages to a Parcel Locker. Is it possible for ebay to tag 'Parcel Locker/Post Box' sellers, within their product offering, so as customers can select desired items knowing you won't be rejected at the payment process?

dsl_computer_services

What is going on? My package has been in Sydney since the 14th and has not been delivered yet. This is completely unacceptable, as I know it does not take 2 weeks to clear customs (considering I have a background in logistics within this city and dealing with air/sea freight). What on earth is going on with whoever DAI or A1 Tracking, or whatever they call themselves - who provide me with little to no relevant information other than my package came into Sydney on the 14th - have not sent my package to in over 2 weeks? Who and how do I contact physically to actually speak to a human within Australia to deal with the issue?

woolworthscardseller

Hi all, I sell small collector cards that can fit into an envelope. I made the postage option as domestic letter with tracking as one of the variations on my listing is pretty expensive. Anyways, A buyer bought two cards and requested me to combine shipping and refund shipping for one. So one card is $2 and shipping is $5, so he paid $4 for cards and $10 for postage. I have no problem in refunding him $5 and combining the postage into one australia post domestic letter with tracking, but do I just go to the post office, put both in one envelope and send it, and take the tracking number and put them? since both cards are in one envelope do I put the same tracking number for both cards on ebay? is that ok by the rules?

chucky6589

Is PF Logistics a rort ? , apparently dodgy ebayers showing as local suppliers are sourcing and sending items direct from China but trying to masquerade as local suppliers as scam courier company PFLogistics supply them with what is supposed to be a local tracking number but you will find it will be weeks before you receive items and they always say please wait delay in delivery. What a scam and Ebay aren't doing anything!!

woolworthscardseller

Hi All, I want to sell woolworths collectors cards for a dollar, which is what everyone else sells them for. I notice under their listings, before you click an individual one, each One has a little sign saying "+$1.50 AU Postage" or something like that, or even sometimes free postage.. I want to send them in an envelope too and make buyers pay for the postage just like the 1.50 above. How do I do that? Please help, I am so lost and no video seems to tell me how! Thanks

dilrok0

Hi there, I think I have paid for a leggings in maroon colour and it has already paid but while I look at a ebay order it didn't show up and I haven't got it yet. Can you please check about the order.

mint_house

I saw a banner on my ebay page offering me, as a seller, 10 free shipping labels for the month of September for selling pre-loved clothing. I don't usually sell clothing on ebay. So I decided to list a few items of pre-loved toddler clothing. It sold with hours to go until this special finished. It was my only clothing sale. I go to select my free shipping label, but there was none - only priced ones. The special did not stipulate anything about the clothing being for a certain age range. I read it all before listing. And it was very general. Anyone know why it would not have worked for my sale? and who can I contact about this? It seems impossible to speak to a human within ebay. Not happy because I priced the clothing taking into account the free shipping label for myself. Thanks to anyone who can shed some light for me...

maruer-0

Purchases 4x time items from China, received only 2x items. The two items received have the same tracking number for items 3 and 4. After several messages finally spoke with a representative from the company in China and they stated that the items had been sent, advising the representative that I have spoken to the delivery service in Australia and they only received 2x items from this seller. The representative stated that they are unable to assist in any way, as they need permission from the Australian delivery service to look into this matter further. Requested for the representative to check there dispatch department and she hung up. No further response from the seller has been made to rectify this issue. Buyer now just wants money to be returned.

ben_inne

I'm in Australia and I purchased an item late June 2024. Item still not received (20th September). tracking is showing it has been at Glendale Heights since 1st July. How do I find out about this item location? Can I contact the hub? Can I get a refund?

roka_8612

I need a commercial invoice to do a return overseas. How do I obtain one from Ebay

myo007

They won't bother deliver to residential address or press the buzzer or to knock the door and no left of sorry we miss you card and will just change status in tracking as " Delivery location closed" but instead they would take parcel to nearby post office to waste your time to go collect the parcel after 4 pm. They won't do their delivery job properly, I was waiting home whole morning but no one came nor left missed card at all, they are connected and contracted with overseas drop shipping company(ies) from CN who set up here as far as my knowledge, they should train their driver staffs properly not to do that again, they should meet Aus standard for delivery even if they are foreign workers and foreign related company and to stop wasting everyone's time to unnecessory got to go to collect in post office and we want to save our own busy times too otherwise why should we be still even using them?

deboyd

Tried to print a label on a printer. It did not work. Requested a cancellation and refund on the label since it did not print. The process has been started. I later switched to a different printer and it worked. How do I cancell the request for cancellation and use the printed label? If I have it scanned on Monday morning will that stop the process? I have attached the label I originally printed.

dr.frase

Hi, I posted a record to a buyer in Cyprus from Australia but it was returned.The buyer is happy for me to re-post at his expense but how do I send a new invoice for postage only ?

sovereignseeker

I am getting SICK of eBay sending me my add tracking performance is so low. I have told them over and over if I sell a coin for $3 and postage is $3.75, NO PERSON OR BUYER will ever want to pay tracking on such a small amount, Tracking or registered postage is additional $5.25, so for a $3 coin they expect me to charge $9 postage including tracking. What a joke. they just want more fees from me as they get a cut from my postage total as well which also seems extremely wrong. I had to refund $8 to a buyer as he said a single item did not turn up, EVEN THOUGH I said there is no tracking and did he want to add the extra. Of course he said no as an $8 item is almost doubled in cost for tracking. eBay, be realistic in what sellers are saying and do something about it, I have been on Ebay for over 22 years and 100 percent feedback. STILL !!!, they dont back me up on much at all, with nearly 3000 feedbacks a buyer with 10 can say item never arrived, GIVE ME MY MONEY BACK !!!

etbone0

Hi, I've ordered a vehicle part (Prop Shaft) in the US to be shipped to where I am in Australia, and it has since been stuck at the Glendale Heights international hub for about 7 weeks now without any updates. Ebay has now issued me a refund for the item (>$800), but I am wondering if there is anything more I can do so I can receive this part. I would normally not be too concerned about getting a refund for this, but this part I need is no longer made and is the last one that I could find anywhere, so I cannot simply order another one with the refund amount. Is there a way to contact this facility to investigate this in the hope to find it again? Cheers.

rabbanisheik2012

I have ordered item from Syd to Canberra and paid on 9th Jul but it will be delivered to me on 18th where as Amazon delivery takes only 1 or 2 days max unless international.

janemajella

Does anyone know who takes over the delivery once an item reaches Australia from the US

michael_cullis

I am trying to add or edit my postal policies to reflect changes in postal rates. Whether I try to edit or add a policy eBay indicates that it is thinking (rotating blue circle). I have left it thinking for hours but it never ends. This problem has existed for ages and I haven't been able to solve it.

igrabaustralia

hi, guys auspost introduce a new fee called Manifest Correction Fee, for those parcels declare a wrong weight (20% tolerance confirm by my manager) just wondering if we can export the weight in csv file that include the correct weight, that we can upload to eparcel to print the label? I can only see parcel weight in product listing ?

nrl_cards

Postage fees I never use I buy a post office

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